ShoeMall Reviews - 1,027 Post-Delivery Reviews - 9.1/10
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 81% |
 Neutral | 9% | 10% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 84% |
Neutral | 13% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 8,884
Hungry
Site Experience FeedbackJun 21, 2026
Very pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
1 Happy Shopper
Site Experience FeedbackJun 21, 2026
My interaction was intentional. I knew what I wanted & made the purchase. The website was easy to navigate. I have no complaints. I wish I had know about this website sooner thank today which is bad.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Shoe Lover
Site Experience FeedbackJun 21, 2026
There was a variety of styles and prices. The prices are very reasonable.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
Ben
Site Experience FeedbackJun 21, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ewarren
Site Experience FeedbackJun 21, 2026
Good- free shipping. Alot to choose from, well organized, great pricing
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 21, 2026
GOOD.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackJun 21, 2026
All went well except shoe is on back order, otherwise there were lots of choices, but I knew what I wanted-and I found it. The price was the cheapest price I found online in my size. Thank you Shoe Mall!🌞
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shopper
Site Experience FeedbackJun 21, 2026
Easy shopping and good sales
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mart
Site Experience FeedbackJun 21, 2026
I found the shoe I wanted at the right price.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJun 21, 2026
You had the exact shoes I wanted
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
mark
Site Experience FeedbackJun 21, 2026
I liked that the shoes I was looking for were available but I was'nt able to apply the code provided
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Cindy
Post-Delivery FeedbackJun 21, 2026
I have a great online shoe store. It is shoemall.com. I am able to purchase shoes in a narrow width that are stylish and priced well. I recommend you try the website. You will be happy you do.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Becca
Site Experience FeedbackJun 21, 2026
Promotions offered were false and/or did not apply to my item.
- Overall Rating: 4
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
Deedee
Site Experience FeedbackJun 21, 2026
I'm very pleased with the price of my purchase and the ease with which it was to navigate through the site.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Clo
Site Experience FeedbackJun 21, 2026
Easy to follow
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
crockett
Site Experience FeedbackJun 21, 2026
Some really cute shoes with a lot of good prices
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Rhino
Site Experience FeedbackJun 21, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meow
Site Experience FeedbackJun 21, 2026
Finding what I wanted and checkout were easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackied
Site Experience FeedbackJun 21, 2026
Easy process. Great selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr dee
Site Experience FeedbackJun 21, 2026
Pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Dog
Site Experience FeedbackJun 21, 2026
Shoe Mall has great prices & selection on shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Y
Site Experience FeedbackJun 21, 2026
Easy
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Pdog
Site Experience FeedbackJun 21, 2026
Loved selection confused by promo codes
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Roberto
Post-Delivery FeedbackJun 21, 2026
I would recommend great prices , fast shipping, great shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
ShoeMall good; product a major disappointment!
Post-Delivery FeedbackJun 21, 2026
See prior comment about Easy Spirit sizing.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: 8
Cif
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heidib
Site Experience FeedbackJun 21, 2026
easy to use. Good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kinkeliba
Site Experience FeedbackJun 21, 2026
Positive experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love Dogs
Site Experience FeedbackJun 21, 2026
Got the shoes at a good price and free shipping
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
DispatcherMom
Site Experience FeedbackJun 21, 2026
I was happy to be able to find a shoe for my husband that I had originally ordered from Macy's. The shoe was too large and Macy's no longer had it in stock. Since he like the shoe, I was happy that I could find it in the correct size at a great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doug C
Site Experience FeedbackJun 21, 2026
Great pricing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anelim
Site Experience FeedbackJun 21, 2026
I had a very good experience on the ShoeMall website. It was easy to browse, the product descriptions were accurate, and the checkout process was fast. Everything felt straightforward and user‑friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tam
Site Experience FeedbackJun 21, 2026
No issues with purchase. Very happy with price and other promotions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
igep
Site Experience FeedbackJun 20, 2026
Out of stock on a lot of sizes. Return process is very difficult and I have not received return forms with any of my orders!!!! The FedEx track number label does not indicate order number and is a diff tracing number. Terrible process. Return labelo should be FREE!!!
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Nix
Site Experience FeedbackJun 20, 2026
Good easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shoedood
Site Experience FeedbackJun 20, 2026
Everything was smooth and worked well. Picture quality of product wasn’t very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rudolph’s Grandmother
Site Experience FeedbackJun 20, 2026
I enjoy shopping here. I made sure I had my email signed up, tho it wouldn’t send my the confirmation for the 10 dollars off.🙄 I also filled out all the info to sign in, and it wouldn’t submit? Who knows. I checked out as guest.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 20, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackJun 20, 2026
Everything was good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margie
Site Experience FeedbackJun 20, 2026
I would like more variety in terms of shoes offering good arch support and also multicoloredpatterns on the shoes
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Deezee
Site Experience FeedbackJun 20, 2026
Size is most important. Selection is also important. The price is great,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cee Tee
Site Experience FeedbackJun 20, 2026
Good layout and easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 20, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Benny
Site Experience FeedbackJun 20, 2026
Nothing bad. Pretty quick.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
bel
Site Experience FeedbackJun 20, 2026
easy and computer friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
I wish I would have known earlier about this store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike R
Site Experience FeedbackJun 20, 2026
Easy to use, good selction/availability and price with free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lil’
Site Experience FeedbackJun 20, 2026
It’s the first tome and will see if everything is fine I’ll continue shopping but other wise the only thing is that the Welcome email prosing 25% didn’t apply, PayPal doesn’t work in your site doesn’t
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9