ShoeMall Reviews - 1,029 Post-Delivery Reviews - 9.1/10
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 82% |
 Neutral | 9% | 9% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 84% |
Neutral | 13% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 8,908
Mama EE
Site Experience FeedbackJun 22, 2026
Looking for shoe, could not find anywhere. Finally found at Shoemall & for less
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JIM'MY
Site Experience FeedbackJun 22, 2026
Good, no problems with any of my orders. No complaints from me.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
SuzyQ
Site Experience FeedbackJun 22, 2026
I shopped late at night before bed so I just wanted it to be pretty simple, which it was. This survey is too long!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Tricia
Site Experience FeedbackJun 22, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Miss Beffy
Site Experience FeedbackJun 22, 2026
I love Shoe Mall! Sketchers are considerably cheaper than anywhere else. My order is on backorder so that is disappointing but at least I can still get the sandals that I want at a discounted price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diane
Site Experience FeedbackJun 22, 2026
Kept telling my something went wrong. I just reentered the information a couple times and it finally went through OK.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
concerned
Site Experience FeedbackJun 22, 2026
repeating previous comment about confusion of " not being found"
- Overall Rating: N/A
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Patti
Site Experience FeedbackJun 22, 2026
I usually do not buy shoes online, but to my surprise I found the shoe what I was looking for and decided to order that shoe. Now I'll find out how the fit and deliver works out for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackJun 22, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
747 Jet
Site Experience FeedbackJun 22, 2026
Was not clear on Tax charges. Ive never paid tax on any of the purchases for this same product at least 7 times in the past 15 years. But Im paying tax on this purchase this time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Customer
Site Experience FeedbackJun 22, 2026
Liked the site. Had the shoes I wanted in color and size. Quick delivery and no shipping fee.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twin
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJun 22, 2026
Wish you had more narrow width shoes
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 22, 2026
Happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drywall
Post-Delivery FeedbackJun 22, 2026
This was a great experience. I received both pair of shoes on time and at a good price!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Sister E
Site Experience FeedbackJun 22, 2026
I liked the variety but the groupings seemed a bit disjointed and many sizes were unavailable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Larry
Site Experience FeedbackJun 22, 2026
Website always goes well buy almost all my shoes from Shoe Mall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shoenut
Post-Delivery FeedbackJun 22, 2026
I like the prices, and the athletic shoes that you carry
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Ann
Site Experience FeedbackJun 22, 2026
Well, I had no problem with website, easy access.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chygirl
Site Experience FeedbackJun 22, 2026
I was extremely pleased with my whole experience! I will definitely recommend this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimmy
Site Experience FeedbackJun 22, 2026
Short and sweet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lute
Site Experience FeedbackJun 22, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mels
Site Experience FeedbackJun 22, 2026
After I signed up for an account with Shoemall, I was sent a coupon code ("WELCOME") that was invalid when I tried to use it on my purchase.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Doune
Site Experience FeedbackJun 22, 2026
Very good 👍
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
EEE
Site Experience FeedbackJun 22, 2026
nothing more to add
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Orock
Site Experience FeedbackJun 22, 2026
Super easy interface and free shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
nothing to report
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Retired lady.
Site Experience FeedbackJun 22, 2026
Easy to use website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shopper Man
Post-Delivery FeedbackJun 22, 2026
Great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Gaga
Site Experience FeedbackJun 22, 2026
More sport shoes options will be great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steelers
Site Experience FeedbackJun 22, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Judy
Post-Delivery FeedbackJun 22, 2026
I got the shoes I wanted in the size I wanted at a price significantly lower than the other places I checked. It only took a couple days to get them delivered. I never had to leave the house. I wear a wide shoe, and they had the right size for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Di
Site Experience FeedbackJun 22, 2026
Happy to find Hoka sneakers in color and size I wanted at a great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dusty
Site Experience FeedbackJun 22, 2026
Overall a pleasant experience!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gewels
Site Experience FeedbackJun 22, 2026
Easy to navigate and a lot of options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJun 22, 2026
It’s ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tricia
Site Experience FeedbackJun 22, 2026
Every was fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hungry
Site Experience FeedbackJun 21, 2026
Very pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
1 Happy Shopper
Site Experience FeedbackJun 21, 2026
My interaction was intentional. I knew what I wanted & made the purchase. The website was easy to navigate. I have no complaints. I wish I had know about this website sooner thank today which is bad.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Shoe Lover
Site Experience FeedbackJun 21, 2026
There was a variety of styles and prices. The prices are very reasonable.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
Ben
Site Experience FeedbackJun 21, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ewarren
Site Experience FeedbackJun 21, 2026
Good- free shipping. Alot to choose from, well organized, great pricing
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 21, 2026
GOOD.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackJun 21, 2026
All went well except shoe is on back order, otherwise there were lots of choices, but I knew what I wanted-and I found it. The price was the cheapest price I found online in my size. Thank you Shoe Mall!🌞
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shopper
Site Experience FeedbackJun 21, 2026
Easy shopping and good sales
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mart
Site Experience FeedbackJun 21, 2026
I found the shoe I wanted at the right price.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJun 21, 2026
You had the exact shoes I wanted
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
mark
Site Experience FeedbackJun 21, 2026
I liked that the shoes I was looking for were available but I was'nt able to apply the code provided
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Cindy
Post-Delivery FeedbackJun 21, 2026
I have a great online shoe store. It is shoemall.com. I am able to purchase shoes in a narrow width that are stylish and priced well. I recommend you try the website. You will be happy you do.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A