ShoeMall Reviews - 1,026 Post-Delivery Reviews - 9.1/10
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 81% |
 Neutral | 9% | 10% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 84% |
Neutral | 13% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 8,879
igep
Site Experience FeedbackJun 20, 2026
Out of stock on a lot of sizes. Return process is very difficult and I have not received return forms with any of my orders!!!! The FedEx track number label does not indicate order number and is a diff tracing number. Terrible process. Return labelo should be FREE!!!
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Nix
Site Experience FeedbackJun 20, 2026
Good easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shoedood
Site Experience FeedbackJun 20, 2026
Everything was smooth and worked well. Picture quality of product wasn’t very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rudolph’s Grandmother
Site Experience FeedbackJun 20, 2026
I enjoy shopping here. I made sure I had my email signed up, tho it wouldn’t send my the confirmation for the 10 dollars off.🙄 I also filled out all the info to sign in, and it wouldn’t submit? Who knows. I checked out as guest.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 20, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackJun 20, 2026
Everything was good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margie
Site Experience FeedbackJun 20, 2026
I would like more variety in terms of shoes offering good arch support and also multicoloredpatterns on the shoes
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Deezee
Site Experience FeedbackJun 20, 2026
Size is most important. Selection is also important. The price is great,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cee Tee
Site Experience FeedbackJun 20, 2026
Good layout and easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 20, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Benny
Site Experience FeedbackJun 20, 2026
Nothing bad. Pretty quick.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
bel
Site Experience FeedbackJun 20, 2026
easy and computer friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
I wish I would have known earlier about this store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike R
Site Experience FeedbackJun 20, 2026
Easy to use, good selction/availability and price with free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lil’
Site Experience FeedbackJun 20, 2026
It’s the first tome and will see if everything is fine I’ll continue shopping but other wise the only thing is that the Welcome email prosing 25% didn’t apply, PayPal doesn’t work in your site doesn’t
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
geno
Site Experience FeedbackJun 20, 2026
i was so impressed with the pair i bought a week ago i thought id buy a colored pir this time and guys the price was fantastic thanks again and no im not done buying yet,,,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana
Site Experience FeedbackJun 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eddie
Site Experience FeedbackJun 20, 2026
Good easy survey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Post-Delivery FeedbackJun 20, 2026
Shoes were on sale, they didn't fit good, I returned them. My refund will arrive soon, if it hasn't already arrived.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 20, 2026
You had shoes that no one else had and even better they were comfortable when they arrived.”
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 20, 2026
Fine. Always looking for narrow.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Lmanadi
Site Experience FeedbackJun 20, 2026
Everything went great was able to make the purchase with great ease. Found a shoe I have been searching for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Happy customer
Post-Delivery FeedbackJun 20, 2026
I found exactly what I was looking for on the website. It was easy to find and order from the website and I will be ordering again and telling my friends and family.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
shoeduck
Site Experience FeedbackJun 20, 2026
The selection and price of the shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mad Machinist
Site Experience FeedbackJun 20, 2026
website is fine,wish you still had SOLE inserts
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
SusieQ
Site Experience FeedbackJun 20, 2026
Great price!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
C2
Site Experience FeedbackJun 20, 2026
There was a long hiccup trying to get back to my shopping cart to check out today from the clearance section. I don't know if it was on my end or yours, but finally I got there and my shoes were still there for purchase 😃.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missy
Post-Delivery FeedbackJun 20, 2026
Always a great experience with ShoeMall purchases - even when I had a return previously. The process is always seamless and timely. Actually received this last purchase way ahead of when it was expected. Appreciate the professionalism and promptness.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 20, 2026
Unable to sign up for free shipping ! Would not go thru.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Sam
Site Experience FeedbackJun 20, 2026
Was looking for one thing searched it in the search bar on your website and had a seamless checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
no problem
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 19, 2026
no details at this time until i receive my products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andee
Site Experience FeedbackJun 19, 2026
Some nice brands and very few retailers carry narrow width shoes! Would like more variety and alot of the shoes you have are higher priced than I'm willing to pay.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tina
Site Experience FeedbackJun 19, 2026
Good all went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
“Binky
Site Experience FeedbackJun 19, 2026
Easy website to use. I really hope my shoes come a bit earlier if at all possible. You say “ free shipping” then it is an option to pay to get 6 days earlier. That is hard on me as an 84 year old. I love your website. Easy peasy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hi
Site Experience FeedbackJun 19, 2026
Mo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Luke
Post-Delivery FeedbackJun 19, 2026
Although there's a great selection and specifically chose these boots for the 2x wide width they appear regular wide : i need the extra: but so far its been ok im able to wear all day.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
CarvingJune
Site Experience FeedbackJun 19, 2026
It was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dog Mama
Site Experience FeedbackJun 19, 2026
Great selection of wide width shoes
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
No
Site Experience FeedbackJun 19, 2026
No
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackJun 19, 2026
I have a hard time finding extra wide shoes because I am very flat footed and my feet are log and wide. I was able to pick my width with some of the shoes I ordered.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Spikeyv
Site Experience FeedbackJun 19, 2026
Having narrow feet is a curse. Thee is not a single store that carries them in my area.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
R
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aboo
Site Experience FeedbackJun 19, 2026
User friendly and product availability.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Enjoya
Site Experience FeedbackJun 19, 2026
Quick and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Yana22
Site Experience FeedbackJun 19, 2026
The website is easily accessible. I was able to find the item, place the order and complete the transaction very quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJB
Site Experience FeedbackJun 19, 2026
Good experience. ShoeMall had the product I was looking for at a much reduced price from other vendors (including Amazon).
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
the sale code i just received in my email for fathers day did not work and said it was expired I found shoes I liked
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9