ShoeMall Customer Reviews
ShoeMall holds a 9.2/10 overall rating and 1,129 verified post-delivery reviews on Bizrate.
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 8% | 9% |
 Negative | 7% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.9 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 9,197
Brit. J.
Post-Delivery FeedbackAug 8, 2026
I got a great deal on not 1, but 2 pairs of skechers. As a nurse, I am constantly on my feet and these shoes are amazing. I highly recommend this website for purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Daisy
Post-Delivery FeedbackAug 8, 2026
At ShoeMall, I was able to find exactly what I was looking for at a discounted price.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 8, 2026
Good prices and faster than expected delivery. Will buy again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Breeze
Post-Delivery FeedbackAug 7, 2026
Never a problem. I buy all my shoes and boots at Shoe Mall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
DEE
Post-Delivery FeedbackAug 7, 2026
I love J Renee shoe. I can get them at a reasonable price or catch a sale. U are alot cheaper, that the malls, I don't have to leave home to shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
shoe
Post-Delivery FeedbackAug 7, 2026
The website was clear and easy to use and best of all I enjoyed the free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 7, 2026
Shoe mall has good quality shoes at reasonable prices. All shipping is free..... Don't appreciate the fact that I have to pay for returning shoes.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jill
Post-Delivery FeedbackAug 7, 2026
Great service, fast delivery, plenty to choose from.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 7, 2026
N/A
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Manny
Post-Delivery FeedbackAug 6, 2026
I had a good experience with the ShoeMall unfortunately the shoes I purchased were very uncomfortable not your fault but service provided to was exceptional
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Candi
Post-Delivery FeedbackAug 6, 2026
I had a difficult time finding the exact shoes, shoe color, and size that I wanted...until I went to the ShoeMall website. They had exactly what I wanted and at a great price. The only negative thing I can say is that the shoes were on back order. However, ShoeMall gave me a date I'd receive them and they arrived one day early. Can't beat that!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ali
Post-Delivery FeedbackAug 6, 2026
it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Nan
Post-Delivery FeedbackAug 5, 2026
I generally try to order shoes from Shoemall, always carries nice selections from all brands and sizes. And shipping is usually very fast!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Char
Post-Delivery FeedbackAug 5, 2026
Was looking for a black pair of sandals and looked on Shoe Mall's website and found the perfect ones. What was awesome was that they were marked way down. I was super excited and immediately ordered them and they're perfect. Very comfortable too!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Sandy
Post-Delivery FeedbackAug 5, 2026
I still not received my order
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
ming
Post-Delivery FeedbackAug 5, 2026
I found a great price for a really good quality shoe.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Shoe Mall Is AWESOME
Post-Delivery FeedbackAug 5, 2026
I have nothing but a positive experience with Shoe Mall. My order was processed in a timely manner and shipped in a timely manner as well. The tracking was easy and when I received my purchase it was even better color and quality than I expected. So yes by all means by from this on line store.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
McSticky Icky
Post-Delivery FeedbackAug 4, 2026
Had no issues using shoe mall. Nothing but good praises for them. I have placed 2 different orders and had no issues. I would definitely recommend shoe mall to anyone
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
DRW
Post-Delivery FeedbackAug 4, 2026
I am very pleased with my purchase.I have achilles tendon and have not been able to find dressy and comfortable shoe wear. I never order shoes online. I took a chance and they met my needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Nancy C
Post-Delivery FeedbackAug 4, 2026
The selection is really good & I haven't seen lower prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 3, 2026
The experience was quick and easy. No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 3, 2026
Easy to order - easy to track delivery - just thought the shoes were low quality and was quite disappointed
- Overall Rating: 8
- Would Shop Here Again: 3
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: 8
hoop
Post-Delivery FeedbackAug 3, 2026
good choice of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Connie
Site Experience FeedbackAug 3, 2026
I just love the selection and prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neketa
Post-Delivery FeedbackAug 3, 2026
Great prices
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Gjee
Post-Delivery FeedbackAug 3, 2026
Everything met my expectations, I am well pleased 😀
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
LEILANI
Site Experience FeedbackAug 3, 2026
I’ve been waiting for the style of sketchers to go on sale. Everything has been so very expensive, and these shoes are great for a woman who works on her feet all day long.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mumofmany
Post-Delivery FeedbackAug 3, 2026
The shopping experience was terrific! It was super easy to navigate the site and find what I was looking for. The shoes were in stock in my size and at a great price. The only thing I wish was different was the email communication. Try shoe mall, you'll love it!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Dan48
Post-Delivery FeedbackAug 3, 2026
They had what I wanted in size, color, style and price. I would recommend ShoeMall!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Alex
Post-Delivery FeedbackAug 3, 2026
I ordered a pair of Skechers from here for work and thankfully they came on time and they fit for a size 9!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
JCA1014
Site Experience FeedbackAug 3, 2026
Great experience and pricing was second to none
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Chrissy
Site Experience FeedbackAug 3, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
G-Pops
Site Experience FeedbackAug 2, 2026
Great price. Easy purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tereasa
Site Experience FeedbackAug 2, 2026
Went to sight. Found what I was looking for and purchase. Very easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LizzyB
Site Experience FeedbackAug 2, 2026
This was my first ever purchase from ShoeMall and it was easy to find what I was looking for. It is almost impossible to find narrow shoes in my size, by they had exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ
Site Experience FeedbackAug 2, 2026
Good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bhartri Hari
Site Experience FeedbackAug 2, 2026
Very satisfied with the product availability, and free shipping, however the eta shipping time is kind of long.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jude Hicks
Site Experience FeedbackAug 2, 2026
Pleased with selection and price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
no comments at this time
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 2, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
lolou
Site Experience FeedbackAug 2, 2026
The site is good to order from.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
n
Site Experience FeedbackAug 2, 2026
pretty good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackAug 2, 2026
Very easy to find desired product including size
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Legena
Site Experience FeedbackAug 2, 2026
Always able to find something we like!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pal
Site Experience FeedbackAug 2, 2026
it was good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
JeannieE
Site Experience FeedbackAug 2, 2026
I can't tell about who offerred discount.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackAug 2, 2026
I found..I ordered..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunshine
Site Experience FeedbackAug 2, 2026
I love that they carry narrow widths
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dr. Phill
Site Experience FeedbackAug 2, 2026
I found product needed at a good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10