ShoeMall Reviews - 1,036 Post-Delivery Reviews - 9.1/10
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 82% |
 Neutral | 9% | 9% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 84% |
Neutral | 13% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 8,947
None
Site Experience FeedbackJun 24, 2026
SM website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marypat
Site Experience FeedbackJun 24, 2026
Pleased with so many narrow selections.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
daisy
Site Experience FeedbackJun 24, 2026
it was easy to move through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Couldn't remember password tried several times so finally went in as guest. I haven't ordered shoes since about March so next time need to change a password
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Joel
Site Experience FeedbackJun 24, 2026
Excelente servicio
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 24, 2026
ShoeMall offered the high quality products I was searching for at reasonable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Yummy
Site Experience FeedbackJun 24, 2026
All was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LZap
Site Experience FeedbackJun 24, 2026
Very done
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cj
Site Experience FeedbackJun 24, 2026
Fone
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
UA
Post-Delivery FeedbackJun 24, 2026
I've been looking for a slip on running shoe for awhile, and this fit the bill. Great price (originally $75, on sale for $29), the color is a different vibe for me (love bright pink now) and it was a smooth transaction. 10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
andy
Site Experience FeedbackJun 24, 2026
It worked well and price was competitive.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Boo Boo
Site Experience FeedbackJun 24, 2026
My first order of the Array Mosaic pump, I was sent the wrong size. The box stated 10.5M, but the shoe was a 8.5M. The return process was very easy.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Ron in TN.
Site Experience FeedbackJun 24, 2026
Selections got confusing, with size and style availabilities, but I was able to push through.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
dehdan
Site Experience FeedbackJun 24, 2026
nice
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 24, 2026
found my size with a reasonable price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diana
Site Experience FeedbackJun 24, 2026
It was nice that this merchant was carrying a wide selection of sizes and had wide width for an item I had looked other places for with the best price on the item.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rashi
Site Experience FeedbackJun 24, 2026
Checking out was tedious if not using paypal
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Online Shopper
Post-Delivery FeedbackJun 24, 2026
ShoeMall does have a variety of products to choose from and you can usually find what you want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Farm Wife
Site Experience FeedbackJun 24, 2026
I had no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juna’
Site Experience FeedbackJun 24, 2026
Website is easy to use… And I love the coupons
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Shar44
Site Experience FeedbackJun 24, 2026
Excellent Experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charming G
Site Experience FeedbackJun 24, 2026
It was easy to navigate the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaclyn
Site Experience FeedbackJun 24, 2026
I had a really good experience with the website. It’s very well maintained good sale prices good shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wader
Site Experience FeedbackJun 24, 2026
Can easily find what I want at a great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Shar44
Site Experience FeedbackJun 24, 2026
It’s easy to use very user-friendly and the prices were amazing. So glad I found shoemall.com to purchase my shoes from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DeeDee
Site Experience FeedbackJun 24, 2026
A code was provided, however, you would not except it. I was unhappy about that.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Kenny
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JJ
Site Experience FeedbackJun 24, 2026
Happy there were the sneakers I like on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tinkie
Site Experience FeedbackJun 24, 2026
getting registered for free shipping was difficult
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
EdBigFoot
Site Experience FeedbackJun 24, 2026
Very good was able to get what I wanted quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Didn't think of shoe mall when looking for slippers. A google search fixed that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Burnie
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NANZ
Site Experience FeedbackJun 24, 2026
EVERYTHING IS VERY GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betty Boop
Site Experience FeedbackJun 24, 2026
I was looking for this particular shoe in this color and you were the only one to have it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LuLu
Site Experience FeedbackJun 23, 2026
I could see color clearly and sizes that will fit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roscoe
Site Experience FeedbackJun 23, 2026
no Issues at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Had what i wanted in stock
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Toots
Site Experience FeedbackJun 23, 2026
All was good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Stop
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Online Shopper
Site Experience FeedbackJun 23, 2026
Its okay
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dm
Site Experience FeedbackJun 23, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nard
Site Experience FeedbackJun 23, 2026
First time
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Linny
Site Experience FeedbackJun 23, 2026
Easy maneuvering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cal
Site Experience FeedbackJun 23, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great purchase
Post-Delivery FeedbackJun 23, 2026
Found the shoes I was looking for and Ordered immediately and bought them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ness
Site Experience FeedbackJun 23, 2026
Perfect and easy to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Happy Mother-in law
Site Experience FeedbackJun 23, 2026
I was very happy with the price and the selection of vionic tennis shoes.the reviews were helpful with selection too. I am able to send them to daughter-in-law with free shipping. I love that I can send a note too. Thank you so much.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mom
Site Experience FeedbackJun 23, 2026
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rik Moon
Site Experience FeedbackJun 23, 2026
fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie
Site Experience FeedbackJun 23, 2026
Today's purchase was flawless; I scrolled through a couple of pages and found just what I was looking for; there they were...a pair of sandals made just for me, and in a wide width, which is not easy to find. They were just what I was looking/hoping for. I haven't bought any shoes in a couple of years, so I didn't know if I would luck out, but I did.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10