ShoeMall Customer Reviews
ShoeMall holds a 9.1/10 overall rating based on 1,043 verified post-delivery reviews on Bizrate.
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 81% |
 Neutral | 8% | 9% |
 Negative | 7% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 85% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 9,009
na
Site Experience FeedbackJul 1, 2026
will wait ti receive order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Edward
Post-Delivery FeedbackJul 1, 2026
The internet site is easy to use and items are clearly marked and explained. Ordering was easy and the company kept me informed of progress of delivery. No problems encountered. Product received was exactly as described.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Scott
Site Experience FeedbackJul 1, 2026
Hopefully it goes through . I tried 2 times before sending them to a cobbler . But they never completed the order and sent . This time I’m sending to my home . I will have to mail them myself or take them to him next time I go to Connecticut.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Donnie
Site Experience FeedbackJul 1, 2026
Thought the flow could have been better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Ok
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Pat
Site Experience FeedbackJul 1, 2026
Overall satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
n/a
Site Experience FeedbackJul 1, 2026
I did not have a problem in purchasing my three pairs of shoes...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sammy
Post-Delivery FeedbackJul 1, 2026
ordered a pair of tennis shoes they did not fit returned for a smaller size. I am still waiting and about ready to go somewhere else and get them.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 4
- Customer Support: 1
Dchilds
Site Experience FeedbackJul 1, 2026
Good selection and Fast easy checkout with free shipping!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 1, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
good results
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChrisC
Site Experience FeedbackJul 1, 2026
Great experience on the ShoeMall website. Found exactly what I was looking for at a great price. The website is easy to navigate and checkout was a breeze. Free shipping on my order was an unexpected added bonus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Veronica
Site Experience FeedbackJul 1, 2026
Was excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zulu
Site Experience FeedbackJul 1, 2026
Using the number only once on this survey is misleading.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kathi
Site Experience FeedbackJul 1, 2026
Easy and great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana
Site Experience FeedbackJul 1, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teacher40
Site Experience FeedbackJul 1, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynne
Site Experience FeedbackJul 1, 2026
Very quick and found what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liatos
Site Experience FeedbackJul 1, 2026
They offered the specific shoes I wanted. Bought 2.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
CP
Site Experience FeedbackJul 1, 2026
Good experience, I will be back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pat
Site Experience FeedbackJul 1, 2026
Nice walk through
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
JimM
Site Experience FeedbackJul 1, 2026
Great prices, easy navigation and check out. Free shipping!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackJul 1, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kinkelina
Post-Delivery FeedbackJul 1, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
NurseBetsy
Site Experience FeedbackJul 1, 2026
Easy to navigate price was right!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bluedog
Site Experience FeedbackJul 1, 2026
Quick and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
2hot4udogg
Site Experience FeedbackJul 1, 2026
Was very pleased and the prices &stock was great I will be shopping agaim
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flip flop
Site Experience FeedbackJun 30, 2026
Good variety. Bad bc a couple il items I wanted weren’t available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grant
Site Experience FeedbackJun 30, 2026
good price shipping a little long
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Tom
Site Experience FeedbackJun 30, 2026
I was looking for a promo code or first time discount. Could not find it. That's not good.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Tlogan
Site Experience FeedbackJun 30, 2026
Everything was great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ally
Site Experience FeedbackJun 30, 2026
Great experience the purchasing process at Shoe Mall. Will see how shipping and order delivery goes, but so far so good. Great selection as well and at the best prices.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ZUzu
Site Experience FeedbackJun 30, 2026
Good, easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Liz
Site Experience FeedbackJun 30, 2026
I like the idea of sales. This gives consumers more chances to spend and buy more of what they want. Shoe Mall has great products, but in some cases, the prices are too high for retirees and senior citizens on a fixed income.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pink
Site Experience FeedbackJun 30, 2026
Ok
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ToJoRa
Site Experience FeedbackJun 30, 2026
I was directed from ChatGPT after long conversation about what shoes would be right for my daughter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TAB
Site Experience FeedbackJun 30, 2026
everything is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackJun 30, 2026
Always good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackJun 30, 2026
Very quick and easy to take care of.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJun 30, 2026
All good so far, waiting for delivery
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 30, 2026
Easy-to-use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
kateltkeojxnsjzs
Site Experience FeedbackJun 30, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
me
Site Experience FeedbackJun 30, 2026
good service
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Olivia
Site Experience FeedbackJun 30, 2026
I am so happy with my purchase I got such a good deal for a good quality shoe and the free shipping really made it worth it!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Patricia LS
Site Experience FeedbackJun 30, 2026
Order process very easy. Couldn't find a promo code, but the clearance price was good. Payment process simple. Free shipping a real perk.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
best fit
Site Experience FeedbackJun 30, 2026
Price was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fur boots
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nada
Site Experience FeedbackJun 30, 2026
Nice survey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JP
Post-Delivery FeedbackJun 30, 2026
It was so easy, fast and fun. I never had to leave my house to go and get them. And the selections are everything you could ask for, and the quality was the best. Name brands GALORE.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A