ShoeMall Reviews - 1,030 Post-Delivery Reviews - 9.1/10
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 84% |
 Neutral | 8% | 8% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 84% |
Neutral | 13% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 8,838
Vic
Site Experience FeedbackJun 16, 2026
Good prices
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Someone
Site Experience FeedbackJun 16, 2026
Very impressed with pricing and ease of shopping!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
M&M
Site Experience FeedbackJun 16, 2026
The website is easy to navigate. I love the fact that I can select the sizes I'm looking for and color and styler shoes to get right to my search.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mad Hatter
Site Experience FeedbackJun 16, 2026
My order s were canceled.
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
CSB
Site Experience FeedbackJun 16, 2026
Liked the ease in finding shoes/sandals in my size.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
sailormoonfan1992
Site Experience FeedbackJun 16, 2026
It was quick and easy just used google to find the shoe online
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Justin C.
Site Experience FeedbackJun 16, 2026
Easy to use found the boots I wanted in my size and on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tam
Site Experience FeedbackJun 16, 2026
the items i was looking for were easy to find & the checkout was fast and straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lou
Post-Delivery FeedbackJun 16, 2026
I have told several friends about Shoe Mall. They offer narrow width sizes which are hard to find in stores.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 16, 2026
I forgot my password and I tried several times to make a new one but the prompt never reached my email so I had to pay for shipping.
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
dancer
Post-Delivery FeedbackJun 16, 2026
I liked the description of the shoes. The selection was very limited.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 7
Punany
Site Experience FeedbackJun 16, 2026
Everything Irie
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sasha
Site Experience FeedbackJun 16, 2026
My first time to buy here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bontastic
Site Experience FeedbackJun 16, 2026
Everything was as expected that's what makes it great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
I liked it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mlg
Site Experience FeedbackJun 16, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cam22
Site Experience FeedbackJun 16, 2026
Easy peazey and good sale price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HelenG
Site Experience FeedbackJun 16, 2026
Was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
heidi
Site Experience FeedbackJun 16, 2026
all fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NoniShrewz
Site Experience FeedbackJun 16, 2026
Lots of items in my size were backordered so purchase today was limited
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Carly
Site Experience FeedbackJun 16, 2026
I had found a discontinued pair of Betsey Johnson heels that looked like they had been made to go with my wedding dress. Everywhere else I looked that carried them were out of my size or color. I finally managed to track them down here cheaper than I had found them anywhere else. The wedding shoe hunt is finally over.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Dizzy Doe
Site Experience FeedbackJun 16, 2026
Very Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sprung1
Site Experience FeedbackJun 16, 2026
I was looking for a particular shoe on different websites and ShoeMall had the best price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ADE
Site Experience FeedbackJun 16, 2026
So far so good - lots of choices Would love to have more coupons
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 16, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackJun 16, 2026
Efficiency
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shoegolli
Post-Delivery FeedbackJun 16, 2026
Very pleased with the super fast delivery time!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Romy1428
Site Experience FeedbackJun 16, 2026
Good services
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dora
Site Experience FeedbackJun 16, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Di
Site Experience FeedbackJun 16, 2026
It was great.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackJun 16, 2026
It's my first Purchase Thanks
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Runner girl
Site Experience FeedbackJun 16, 2026
Easy to use. Good selection.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 16, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 16, 2026
I am a caregiver and I ordered for my patients.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Dan Kruse
Post-Delivery FeedbackJun 16, 2026
I order shoes and they dam with in just a few days
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ravens1996
Post-Delivery FeedbackJun 16, 2026
Good product selection and good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 16, 2026
I was able to order the same pair of flip flops but in a different color & they were a good price & shipped quickly.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
BK
Post-Delivery FeedbackJun 16, 2026
I ordered online. Shoes delivered on time. Excellent experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 16, 2026
Everything went great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Deb
Site Experience FeedbackJun 16, 2026
Great experience and great selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosequeen
Site Experience FeedbackJun 15, 2026
Website was very user friendly and offered a wide selection of shoes. Free shipping was offered by just opening an account.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NJ Under Armor
Site Experience FeedbackJun 15, 2026
I was surprised that the shipping date changed while my item was in the cart, from 6/19 to 6/24.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
mytop
Site Experience FeedbackJun 15, 2026
nice
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 15, 2026
First ordered from u. Will see how fast it shows up
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Nani
Site Experience FeedbackJun 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pink
Site Experience FeedbackJun 15, 2026
The site was similar to others, a little bummed that if the shoes don't work out I will have to pay return shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lucy
Site Experience FeedbackJun 15, 2026
Good shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LA
Site Experience FeedbackJun 15, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buggy
Site Experience FeedbackJun 15, 2026
Super easy to order off of! They had a selection I couldn't find at any other store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10