ShoeMall Reviews - 1,027 Post-Delivery Reviews - 9.1/10
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 82% |
 Neutral | 9% | 9% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 13% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 8,856
LC
Site Experience FeedbackJun 17, 2026
Great easy site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Easy!
Site Experience FeedbackJun 17, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Will know further once I receive my order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 17, 2026
I was easy to find what I was looking for. I didn't stay on the website too long.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Rooster
Site Experience FeedbackJun 17, 2026
Good shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lori
Site Experience FeedbackJun 17, 2026
Very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TessTess
Site Experience FeedbackJun 17, 2026
The filters was not accurate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great Selections
Site Experience FeedbackJun 17, 2026
very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lol
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mott
Site Experience FeedbackJun 17, 2026
Quick, easy, simp'e.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great
Site Experience FeedbackJun 17, 2026
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roger
Site Experience FeedbackJun 17, 2026
Very good checkout and ease of finding what I need.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Lila
Site Experience FeedbackJun 17, 2026
I bought a second pair because the first pair was wide as per recommendation of a foot doctor. But I realized I should still be wearing a medium so bought the medium. But the medium was more expensive than the wide.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mae
Site Experience FeedbackJun 17, 2026
Avibilty, Prize, colours is very good Checking out , websitevanished, would not take CC first time, second time no problem
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
VB
Post-Delivery FeedbackJun 17, 2026
I had to exchange the shoes for size. The original price of the shoes was exceptional, but with the return shipping fee it became more than if I had purchased them in the store where I first saw them. I thought there would be no shipping charge for an exchange.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 5
Online Shopper
Site Experience FeedbackJun 17, 2026
Have narrow shoes.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruby
Site Experience FeedbackJun 17, 2026
Very easy to order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JOY
Site Experience FeedbackJun 17, 2026
satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brandy
Site Experience FeedbackJun 17, 2026
It’s was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stevie
Site Experience FeedbackJun 17, 2026
There needs to be more of a selection of narrow shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Post-Delivery FeedbackJun 17, 2026
No
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
I had to change my credit card, which should have been accepted. I had to use another credit card as the one that was on- line had to be changed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RegGuy721
Site Experience FeedbackJun 17, 2026
Overall great experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Beth
Site Experience FeedbackJun 17, 2026
Not a problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terri
Site Experience FeedbackJun 17, 2026
everything was great found what i wanted and the size i need, Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PensDisney
Site Experience FeedbackJun 17, 2026
It was easy to find the product I needed at a great price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nessa
Site Experience FeedbackJun 17, 2026
Item was easy to find. The sale was great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sally
Site Experience FeedbackJun 17, 2026
Your web site is easy to use for an elderly person.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Odette
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
bo
Site Experience FeedbackJun 17, 2026
overall good....easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Vic
Site Experience FeedbackJun 16, 2026
Good prices
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Someone
Site Experience FeedbackJun 16, 2026
Very impressed with pricing and ease of shopping!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
M&M
Site Experience FeedbackJun 16, 2026
The website is easy to navigate. I love the fact that I can select the sizes I'm looking for and color and styler shoes to get right to my search.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mad Hatter
Site Experience FeedbackJun 16, 2026
My order s were canceled.
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
CSB
Site Experience FeedbackJun 16, 2026
Liked the ease in finding shoes/sandals in my size.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
sailormoonfan1992
Site Experience FeedbackJun 16, 2026
It was quick and easy just used google to find the shoe online
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Justin C.
Site Experience FeedbackJun 16, 2026
Easy to use found the boots I wanted in my size and on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tam
Site Experience FeedbackJun 16, 2026
the items i was looking for were easy to find & the checkout was fast and straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lou
Post-Delivery FeedbackJun 16, 2026
I have told several friends about Shoe Mall. They offer narrow width sizes which are hard to find in stores.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 16, 2026
I forgot my password and I tried several times to make a new one but the prompt never reached my email so I had to pay for shipping.
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
dancer
Post-Delivery FeedbackJun 16, 2026
I liked the description of the shoes. The selection was very limited.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 7
Punany
Site Experience FeedbackJun 16, 2026
Everything Irie
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sasha
Site Experience FeedbackJun 16, 2026
My first time to buy here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bontastic
Site Experience FeedbackJun 16, 2026
Everything was as expected that's what makes it great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
I liked it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mlg
Site Experience FeedbackJun 16, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cam22
Site Experience FeedbackJun 16, 2026
Easy peazey and good sale price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HelenG
Site Experience FeedbackJun 16, 2026
Was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10