ShoeMall Customer Reviews
ShoeMall holds a 9.1/10 overall rating and 1,115 verified post-delivery reviews on Bizrate.
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 83% |
 Neutral | 9% | 10% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 9,274
Online Shopper
Site Experience FeedbackAug 3, 2026
The experience was quick and easy. No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 3, 2026
Easy to order - easy to track delivery - just thought the shoes were low quality and was quite disappointed
- Overall Rating: 8
- Would Shop Here Again: 3
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: 8
hoop
Post-Delivery FeedbackAug 3, 2026
good choice of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Connie
Site Experience FeedbackAug 3, 2026
I just love the selection and prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neketa
Post-Delivery FeedbackAug 3, 2026
Great prices
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Gjee
Post-Delivery FeedbackAug 3, 2026
Everything met my expectations, I am well pleased 😀
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
LEILANI
Site Experience FeedbackAug 3, 2026
I’ve been waiting for the style of sketchers to go on sale. Everything has been so very expensive, and these shoes are great for a woman who works on her feet all day long.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mumofmany
Post-Delivery FeedbackAug 3, 2026
The shopping experience was terrific! It was super easy to navigate the site and find what I was looking for. The shoes were in stock in my size and at a great price. The only thing I wish was different was the email communication. Try shoe mall, you'll love it!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Dan48
Post-Delivery FeedbackAug 3, 2026
They had what I wanted in size, color, style and price. I would recommend ShoeMall!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Alex
Post-Delivery FeedbackAug 3, 2026
I ordered a pair of Skechers from here for work and thankfully they came on time and they fit for a size 9!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
JCA1014
Site Experience FeedbackAug 3, 2026
Great experience and pricing was second to none
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Chrissy
Site Experience FeedbackAug 3, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
G-Pops
Site Experience FeedbackAug 2, 2026
Great price. Easy purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tereasa
Site Experience FeedbackAug 2, 2026
Went to sight. Found what I was looking for and purchase. Very easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LizzyB
Site Experience FeedbackAug 2, 2026
This was my first ever purchase from ShoeMall and it was easy to find what I was looking for. It is almost impossible to find narrow shoes in my size, by they had exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ
Site Experience FeedbackAug 2, 2026
Good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bhartri Hari
Site Experience FeedbackAug 2, 2026
Very satisfied with the product availability, and free shipping, however the eta shipping time is kind of long.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jude Hicks
Site Experience FeedbackAug 2, 2026
Pleased with selection and price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
no comments at this time
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 2, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
lolou
Site Experience FeedbackAug 2, 2026
The site is good to order from.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
n
Site Experience FeedbackAug 2, 2026
pretty good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackAug 2, 2026
Very easy to find desired product including size
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Legena
Site Experience FeedbackAug 2, 2026
Always able to find something we like!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pal
Site Experience FeedbackAug 2, 2026
it was good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
JeannieE
Site Experience FeedbackAug 2, 2026
I can't tell about who offerred discount.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackAug 2, 2026
I found..I ordered..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunshine
Site Experience FeedbackAug 2, 2026
I love that they carry narrow widths
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dr. Phill
Site Experience FeedbackAug 2, 2026
I found product needed at a good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neynandez
Site Experience FeedbackAug 2, 2026
DeberÃa tener la opción de idioma preferido
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cris
Site Experience FeedbackAug 2, 2026
I have a hard time finding a ladies 10.5 in any shoes. Shoe Mall has them and for a great price. My new go to shoe store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rt
Site Experience FeedbackAug 2, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
big nick
Site Experience FeedbackAug 2, 2026
at this time i have no comment to give. i have to see how this goes.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Cleve
Site Experience FeedbackAug 2, 2026
Easy to shop, order and buy. Price was right, so I bought.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Benny
Site Experience FeedbackAug 2, 2026
Excellent website for locating items and prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lil Wing
Site Experience FeedbackAug 2, 2026
Not able to find what I was looking anywhere else for better price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 2, 2026
There are many brands to choose, but there are not wide range of sizes to pick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Naza2
Post-Delivery FeedbackAug 2, 2026
see previous page for comment
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 7
Online Shopper
Post-Delivery FeedbackAug 2, 2026
Customer service was awesome for helping me with my order. I love the boots I received, and boot sizes run small, but my mother was very disappointed not what she aspected. Color of fur has a purple tint.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Shop@ShoeMall
Site Experience FeedbackAug 2, 2026
Googled sketcher shoe for my dad due to being discontinued at previous retailer that I purchased from. This shoe was available at Shoe Mall. This is the first I purchased from you. I have placed 2 orders due to great value for price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
As I mentioned I did not see your return policy.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Char
Site Experience FeedbackAug 1, 2026
All was bredt
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Very smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CeeTee
Site Experience FeedbackAug 1, 2026
Great first shopping experience with ShoeMall!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
I searched for narrow shoes & got every shoe in my size, finally found narrows
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Ham Bone
Site Experience FeedbackAug 1, 2026
Looking for light weight boots
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easy
Site Experience FeedbackAug 1, 2026
Strait forward
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kimmery
Site Experience FeedbackAug 1, 2026
Love the discounted prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cwg
Site Experience FeedbackAug 1, 2026
Great customer service
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A