ShoeMall Reviews - 1,029 Post-Delivery Reviews - 9.1/10
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 82% |
 Neutral | 9% | 9% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 13% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 8,871
G G
Site Experience FeedbackJun 18, 2026
A very wide selection, but over half the shoes I would have purchased were not in my size.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sophie
Site Experience FeedbackJun 18, 2026
Had a little difficulty getting through it.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 18, 2026
Easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pattey
Site Experience FeedbackJun 18, 2026
I thought it was Skechers? Ordering was easy
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Mc
Site Experience FeedbackJun 18, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Haz
Site Experience FeedbackJun 18, 2026
Smooth transaction, easy to find merchandise with great prices and quality of colors !
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
N/A
Site Experience FeedbackJun 18, 2026
The website is good and easy to order.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
frog
Site Experience FeedbackJun 18, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Checkout was a nuisance. Your rejection of my VPN made me start over twice.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Cait
Site Experience FeedbackJun 18, 2026
Everything was wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
flattop
Site Experience FeedbackJun 18, 2026
great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackJun 18, 2026
I found my item quickly. It was a little hard checking out. I had to re-register my credit card.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DR
Post-Delivery FeedbackJun 18, 2026
The only thing I would like is if was free returns, especially on exchanges. I reordered because I needed a larger size. Return shipping was $15.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Shelly
Site Experience FeedbackJun 18, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EJ
Post-Delivery FeedbackJun 18, 2026
If I found a high-end brand shoe that I love and it’s pricey, I would definitely check with Shoe Mall before making the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Morticiana
Site Experience FeedbackJun 18, 2026
I didn't like having to set up an account to purchase. It made the checkout longer and more confusing.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mom0507
Site Experience FeedbackJun 18, 2026
Great experience using and purchasing from Shoemall. Will definitely use again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DebbieB3
Post-Delivery FeedbackJun 18, 2026
I love my new gym shoes and thrilled to find the vintage Reebok style! Nice discount and speedy delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Marilyn
Site Experience FeedbackJun 18, 2026
Very satisfied. Easy method to buy and good prices.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jim
Site Experience FeedbackJun 18, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rolee
Site Experience FeedbackJun 18, 2026
Have used this website many times and find it easy to follow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reynacoco
Site Experience FeedbackJun 18, 2026
I easily found what I was specifically looking for
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Dna
Site Experience FeedbackJun 18, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gonzo
Site Experience FeedbackJun 18, 2026
No bad experience. First time ordering from you guys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Geldrid
Post-Delivery FeedbackJun 18, 2026
I would and did recommend ShoeMall to a few friends. Prices are resonable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dee
Post-Delivery FeedbackJun 18, 2026
Shoe Mall had the shoe I was looking for and it was at a good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sunshine
Post-Delivery FeedbackJun 18, 2026
Finally found a nice-looking pair of sandals in my size.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Sugie
Site Experience FeedbackJun 18, 2026
I love the ease of shopping with ShoeMall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosie
Site Experience FeedbackJun 18, 2026
Difficulty checking out. Said I had an account but could not find it. I am sure I ordered in the past but may have checked out each time as a guest.When I tried to open a new account it said one already existedbut wouldn't let me change my password.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LC
Site Experience FeedbackJun 17, 2026
Great easy site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Easy!
Site Experience FeedbackJun 17, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Will know further once I receive my order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 17, 2026
I was easy to find what I was looking for. I didn't stay on the website too long.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Rooster
Site Experience FeedbackJun 17, 2026
Good shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lori
Site Experience FeedbackJun 17, 2026
Very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TessTess
Site Experience FeedbackJun 17, 2026
The filters was not accurate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great Selections
Site Experience FeedbackJun 17, 2026
very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lol
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mott
Site Experience FeedbackJun 17, 2026
Quick, easy, simp'e.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great
Site Experience FeedbackJun 17, 2026
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roger
Site Experience FeedbackJun 17, 2026
Very good checkout and ease of finding what I need.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Lila
Site Experience FeedbackJun 17, 2026
I bought a second pair because the first pair was wide as per recommendation of a foot doctor. But I realized I should still be wearing a medium so bought the medium. But the medium was more expensive than the wide.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mae
Site Experience FeedbackJun 17, 2026
Avibilty, Prize, colours is very good Checking out , websitevanished, would not take CC first time, second time no problem
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
VB
Post-Delivery FeedbackJun 17, 2026
I had to exchange the shoes for size. The original price of the shoes was exceptional, but with the return shipping fee it became more than if I had purchased them in the store where I first saw them. I thought there would be no shipping charge for an exchange.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 5
Online Shopper
Site Experience FeedbackJun 17, 2026
Have narrow shoes.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruby
Site Experience FeedbackJun 17, 2026
Very easy to order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JOY
Site Experience FeedbackJun 17, 2026
satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brandy
Site Experience FeedbackJun 17, 2026
It’s was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stevie
Site Experience FeedbackJun 17, 2026
There needs to be more of a selection of narrow shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10