ShoeMall Reviews - 1,041 Post-Delivery Reviews - 9.1/10
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 80% |
 Neutral | 9% | 9% |
 Negative | 8% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 84% |
Neutral | 13% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 8,978
Strengthkitty
Site Experience FeedbackJun 27, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nana
Site Experience FeedbackJun 27, 2026
The website is easy to use.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MsAnn
Site Experience FeedbackJun 27, 2026
It actually exceeded my expectations. It was very easy to navigate. Product availability was very easy to understand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melisa’s
Site Experience FeedbackJun 27, 2026
I googled what I was looking for and Shoe mall had the best price. Also delivery was relatively quick. Only one day longer than Amazon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aras
Site Experience FeedbackJun 27, 2026
Good price couldn’t find size and color on another site free shipping 😁
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VeryBerry
Site Experience FeedbackJun 27, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Breezey
Site Experience FeedbackJun 27, 2026
ShoeMall website waseasy to use. It was a little slow at times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJun 27, 2026
So far excellent, we’ll see when I get my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana
Site Experience FeedbackJun 27, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chic-a-dee
Site Experience FeedbackJun 27, 2026
Happy to find the size,brand and color I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suewen
Site Experience FeedbackJun 27, 2026
Good website, I could actually understand what I was doing. Thank you
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
G
Site Experience FeedbackJun 27, 2026
I didn’t want to do a survey
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Bean
Site Experience FeedbackJun 27, 2026
Good experience. Smoothe sailing. Straight forward. Thx
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Flanny
Site Experience FeedbackJun 27, 2026
I had a very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ms M
Site Experience FeedbackJun 27, 2026
Nice shoes to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Very Simple!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ouazy
Post-Delivery FeedbackJun 27, 2026
Was searching for my shoe and shoe mall was one of the 4 sites selling what I wanted. Go in shoe mall and put my shoes in the cart, checked out and got them a few days later. Easy process.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 8
SueB
Site Experience FeedbackJun 27, 2026
Browsing out of curiosity. I found a brand recently discovered on another site at ShoeMall. I liked the style and especially the price.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Diana
Site Experience FeedbackJun 27, 2026
Very good. The survey is the worst part
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spikeyv
Site Experience FeedbackJun 27, 2026
I need narrow shoes and they are really hard to find.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shelly
Site Experience FeedbackJun 27, 2026
Just love site
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shipmate
Site Experience FeedbackJun 27, 2026
been w/u since it wasshebuy. same excellent service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scotshan
Site Experience FeedbackJun 26, 2026
I liked the sale prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Piotr
Site Experience FeedbackJun 26, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Any
Site Experience FeedbackJun 26, 2026
Good experience so far. Wish you had Apple Pay.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 4
LP
Site Experience FeedbackJun 26, 2026
Looked elsewhere but this site had the lowest price
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 26, 2026
Shoes are not the authentic brand
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 8
- Customer Support: 1
Jaburade
Site Experience FeedbackJun 26, 2026
Limited selections but good price
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sandra D
Site Experience FeedbackJun 26, 2026
Prices a bit high but item I needed was available
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Buzz
Site Experience FeedbackJun 26, 2026
I already did
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
K.T.
Site Experience FeedbackJun 26, 2026
all good, quality, prices and varied options and free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Very easy to navigate. Your company has the sizers as and products I need. I like the fact shipping is free. It is worth it to pay slightly more for the product than at other websites to get free shipping. Yet the total price is still less
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
wormy
Site Experience FeedbackJun 26, 2026
just didn't go through 1st time
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
GoLigers
Site Experience FeedbackJun 26, 2026
Very satisfied with online shopping experience.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dawn
Site Experience FeedbackJun 26, 2026
The many choices and the ease of signing up.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jaydoubleyoujay
Site Experience FeedbackJun 26, 2026
I purchased form y’all because of good price! Also…Some of the other webpages didn’t have these in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No nickname
Site Experience FeedbackJun 26, 2026
This was my first experience and was completely satisfied with everything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dottie
Site Experience FeedbackJun 26, 2026
Was glad to see that they have the "wide" size
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zeno
Site Experience FeedbackJun 26, 2026
Good value for what was purchased. Shipping appears to be longer than expected.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
BC
Site Experience FeedbackJun 26, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Casper
Site Experience FeedbackJun 26, 2026
I couldn't find the continue button when I wanted to keep shopping.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
ADH
Post-Delivery FeedbackJun 26, 2026
First time ordering and already told a Friend about your website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
AK
Site Experience FeedbackJun 26, 2026
Found website via goggle search. Easy to navigate the wensite
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sharon
Site Experience FeedbackJun 26, 2026
Easy to find products Super easy ordering and purchasing online Easy and successful checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Customer
Site Experience FeedbackJun 26, 2026
Products details are very detail. Plenty of well name brands with great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jenna
Site Experience FeedbackJun 26, 2026
Easy to use and great selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hokaguy
Post-Delivery FeedbackJun 26, 2026
Great product,arrived faster then expected, ordered 2 shoes after this from differente website but this arrived earlier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 26, 2026
Wish a coupon would have worked for me
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 26, 2026
Everything fine
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7