ShoeMall Reviews - 1,033 Post-Delivery Reviews - 9.1/10
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 82% |
 Neutral | 9% | 9% |
 Negative | 7% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 13% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 8,926
LuLu
Site Experience FeedbackJun 23, 2026
I could see color clearly and sizes that will fit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roscoe
Site Experience FeedbackJun 23, 2026
no Issues at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Had what i wanted in stock
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Toots
Site Experience FeedbackJun 23, 2026
All was good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Stop
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Online Shopper
Site Experience FeedbackJun 23, 2026
Its okay
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dm
Site Experience FeedbackJun 23, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nard
Site Experience FeedbackJun 23, 2026
First time
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Linny
Site Experience FeedbackJun 23, 2026
Easy maneuvering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cal
Site Experience FeedbackJun 23, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great purchase
Post-Delivery FeedbackJun 23, 2026
Found the shoes I was looking for and Ordered immediately and bought them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ness
Site Experience FeedbackJun 23, 2026
Perfect and easy to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Happy Mother-in law
Site Experience FeedbackJun 23, 2026
I was very happy with the price and the selection of vionic tennis shoes.the reviews were helpful with selection too. I am able to send them to daughter-in-law with free shipping. I love that I can send a note too. Thank you so much.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mom
Site Experience FeedbackJun 23, 2026
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rik Moon
Site Experience FeedbackJun 23, 2026
fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie
Site Experience FeedbackJun 23, 2026
Today's purchase was flawless; I scrolled through a couple of pages and found just what I was looking for; there they were...a pair of sandals made just for me, and in a wide width, which is not easy to find. They were just what I was looking/hoping for. I haven't bought any shoes in a couple of years, so I didn't know if I would luck out, but I did.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moose
Site Experience FeedbackJun 23, 2026
Fantastic store
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Had a little difficulty getting brand at first
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Delivery time is to long
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandi
Site Experience FeedbackJun 23, 2026
I searches a particular shoe. It was in stock in my size and in many colors for a great price.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dee
Site Experience FeedbackJun 23, 2026
Good just browsing and find nice shoe in my size on clearance
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Julian Marine veteran
Site Experience FeedbackJun 23, 2026
Very good easy website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
None I usually don’t shop online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bea
Post-Delivery FeedbackJun 23, 2026
Good selection. Satisfied with my purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 23, 2026
My husband can only find his work boots through shoemall!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Allie3333
Site Experience FeedbackJun 23, 2026
User friendly
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
mary jane
Post-Delivery FeedbackJun 23, 2026
everything was just fine
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
WRKGMAN
Post-Delivery FeedbackJun 23, 2026
Flawless purchase. Shoes were received on time if not earlier than expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Angel
Post-Delivery FeedbackJun 23, 2026
Excellent shopping. Good choices & styles. Delivery always on time!! Good quality!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mama EE
Site Experience FeedbackJun 22, 2026
Looking for shoe, could not find anywhere. Finally found at Shoemall & for less
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JIM'MY
Site Experience FeedbackJun 22, 2026
Good, no problems with any of my orders. No complaints from me.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
SuzyQ
Site Experience FeedbackJun 22, 2026
I shopped late at night before bed so I just wanted it to be pretty simple, which it was. This survey is too long!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Tricia
Site Experience FeedbackJun 22, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Miss Beffy
Site Experience FeedbackJun 22, 2026
I love Shoe Mall! Sketchers are considerably cheaper than anywhere else. My order is on backorder so that is disappointing but at least I can still get the sandals that I want at a discounted price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diane
Site Experience FeedbackJun 22, 2026
Kept telling my something went wrong. I just reentered the information a couple times and it finally went through OK.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
concerned
Site Experience FeedbackJun 22, 2026
repeating previous comment about confusion of " not being found"
- Overall Rating: N/A
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Patti
Site Experience FeedbackJun 22, 2026
I usually do not buy shoes online, but to my surprise I found the shoe what I was looking for and decided to order that shoe. Now I'll find out how the fit and deliver works out for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackJun 22, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
747 Jet
Site Experience FeedbackJun 22, 2026
Was not clear on Tax charges. Ive never paid tax on any of the purchases for this same product at least 7 times in the past 15 years. But Im paying tax on this purchase this time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Customer
Site Experience FeedbackJun 22, 2026
Liked the site. Had the shoes I wanted in color and size. Quick delivery and no shipping fee.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twin
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJun 22, 2026
Wish you had more narrow width shoes
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 22, 2026
Happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drywall
Post-Delivery FeedbackJun 22, 2026
This was a great experience. I received both pair of shoes on time and at a good price!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Sister E
Site Experience FeedbackJun 22, 2026
I liked the variety but the groupings seemed a bit disjointed and many sizes were unavailable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Larry
Site Experience FeedbackJun 22, 2026
Website always goes well buy almost all my shoes from Shoe Mall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shoenut
Post-Delivery FeedbackJun 22, 2026
I like the prices, and the athletic shoes that you carry
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Ann
Site Experience FeedbackJun 22, 2026
Well, I had no problem with website, easy access.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chygirl
Site Experience FeedbackJun 22, 2026
I was extremely pleased with my whole experience! I will definitely recommend this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimmy
Site Experience FeedbackJun 22, 2026
Short and sweet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10