SCENT BOX Customer Reviews
SCENT BOX holds a 8.3/10 overall rating and 829 verified post-delivery reviews on Bizrate.
SCENT BOX Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.3out of 10
Would Shop Here Again:
8.3out of 10
Likelihood To Recommend:
8.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 67% | 60% |
 Neutral | 16% | 13% |
 Negative | 18% | 27% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.7 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 70% | 68% |
Neutral | 19% | 20% |
Negative | 11% | 12% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for SCENT BOX
Showing 1 - 50 of 7,293
Ted B
Post-Delivery FeedbackNov 2, 2026
The scents that I received were great. The shipping was horrendous.took a total of 17 days from my order ship date until when I received items.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: 1
Kerry
Post-Delivery FeedbackNov 2, 2026
I haven't got it yet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Feel Beautiful Must-Have Fragrance Subscription!
Post-Delivery FeedbackNov 1, 2026
I am sooo happy!! I switched to Scentbox from Scentbird & it's so much bettter! I'm a real influencer on X (@SuzanneT2025), have over 14,000 views for Google reviews, & over 4,000 views for my reviews on Amazon. I'm going to put you guys on my X page. It is viral with Hollywood stars, NFL, The Royal Family & country music. I am so not kidding! They are tagging me & maybe if I mention Scentbox - it probably will help you. Cause I love the variety & I feel beautiful!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Shaniya
Post-Delivery FeedbackNov 1, 2026
I recently found out about scentbox through TikTok. When I discovered I seen many scents that I figured I would love or already love. Although it took a couple days to actually ship out, I do believe I made the right choice in getting the subscription. I plan to continue my subscription as I am a perfume junkie!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackNov 1, 2026
Everything was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tatman
Post-Delivery FeedbackNov 1, 2026
It was an overall good experience the scent weren't what I was expecting but it was still a good scent all around will be using again
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 8
- Customer Support: 6
Shaad
Post-Delivery FeedbackNov 1, 2026
Order was great tracking was not available but my fragrance came
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: N/A
KAY LOVE
Site Experience FeedbackOct 31, 2026
Yes I love scent box her order from it all time but I have been moving around and haven't been able to so now I'm in a stable place and I'm back to where I belong and I will be getting my fragrance quite frequently thank you very much and have a blessed day
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
first time trying
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Phyllis
Site Experience FeedbackOct 31, 2026
Good smell fragrance
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
pissed off 💖
Site Experience FeedbackOct 31, 2026
trying to do this was so fucken confusing it post me off I still have not gotten to choose my perfum at your calender is just stupid last night I wanted 2 this month but your calender thing wouldn't work it is super confusing please find a easier way
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 4
Kelsey
Site Experience FeedbackOct 31, 2026
everything was good and easy. i liked all the options available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pat
Site Experience FeedbackOct 31, 2026
Scent is good i like it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Hoffey
Site Experience FeedbackOct 31, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G.G
Site Experience FeedbackOct 31, 2026
I love you at
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
sup
Site Experience FeedbackOct 31, 2026
good
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Desirea
Site Experience FeedbackOct 31, 2026
Good experience, I used my scent bucks that I've been accumulating. It was a nice treat.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Em
Site Experience FeedbackOct 31, 2026
Super good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Millsy2384
Site Experience FeedbackOct 31, 2026
The website is very easy to use and the fragrances are amazing well worth it!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/a
Site Experience FeedbackOct 31, 2026
N/a
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
lil Keyz
Site Experience FeedbackOct 31, 2026
great experimece and want to buy more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trina901
Post-Delivery FeedbackOct 31, 2026
Was a easy and fast purchasing experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Lainee
Site Experience FeedbackOct 31, 2026
I’ve been wanting this perfume for some time but it’s so expensive, thank you for offering the small original scent bottle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G
Site Experience FeedbackOct 31, 2026
was very very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MrBeefy
Site Experience FeedbackOct 31, 2026
Very good clear cut experience. I look forward to many more purchases from this company .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackOct 31, 2026
It was fine.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kris
Site Experience FeedbackOct 31, 2026
Scent bird is very easy to navigate, and the selection is wonderful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
April
Site Experience FeedbackOct 31, 2026
I love all the scents
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rami jo
Site Experience FeedbackOct 31, 2026
Quick easy and a great deal
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Pookie
Site Experience FeedbackOct 31, 2026
i loved the website, bery easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kimi
Post-Delivery FeedbackOct 30, 2026
Love the product was a little delayed but over all great customer service and great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Antoinette Weldon
Post-Delivery FeedbackOct 30, 2026
My overall experience was fine. It felt like a long time placing my order and receiving it. I was disappointed that the 3 bottles I received were all in the same color case. Comparing the product and price, it’s a good deal, and I would recommend Scent Box to family and friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jstanky42
Post-Delivery FeedbackOct 30, 2026
Took a bit longer than usual but still in the 10 day window. I tried some of the 1mL bottles so I could see if I liked something before buying more, only the bottles don't spray at all, they just leak. It would be nice if the sample bottles actually worked.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: 9
Heleenafox
Post-Delivery FeedbackOct 30, 2026
Love the product will be ordering again. Got alot of compliments on how good I smell.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
LpSohl
Post-Delivery FeedbackOct 30, 2026
I love scent box. Such a great concept and I can try new scents without spending a large sum on a bottle I may not end up liking at all. I love the fast shipping and that I am able to track where it is at any given time. I even received my shipment early, which I LOVE when that happens!!! I recommend it to all of my friends all the time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Luci
Site Experience FeedbackOct 29, 2026
I like the pricing and options clearly displayed
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ro
Site Experience FeedbackOct 29, 2026
I had a great experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 29, 2026
I use to be a scent bird subscription holder.
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Ready
Site Experience FeedbackOct 29, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Suzanne
Site Experience FeedbackOct 29, 2026
i restarted my old subscription but i havent picked my first fragrance yet, so thats a little concerning
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lx3
Site Experience FeedbackOct 29, 2026
Easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jazmin
Site Experience FeedbackOct 29, 2026
I really enjoy looking for scents and added them to my calendar and especially receiving them I enjoy coming on the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Snook
Site Experience FeedbackOct 29, 2026
Overall pleasant
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dee
Site Experience FeedbackOct 29, 2026
Good and easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Winter
Site Experience FeedbackOct 29, 2026
It was very easy to interact with the website
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ja
Site Experience FeedbackOct 29, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Max
Site Experience FeedbackOct 29, 2026
it was well
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
DD
Site Experience FeedbackOct 29, 2026
Love it!!! Very fast
- Overall Rating: N/A
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Kmart
Site Experience FeedbackOct 29, 2026
Great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Yerri
Site Experience FeedbackOct 29, 2026
I just odered this for someone for Christmas
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9