SCENT BOX Reviews - 6,483 Review - 8.9/10
SCENT BOX Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 9.0 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 74% | 72% |
Neutral | 17% | 18% |
Negative | 9% | 10% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.0 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.0 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Recent Reviews for SCENT BOX
Showing 1 - 20 of 6,483
Online Shopper
Post-Delivery Feedback
Jan 08, 2025
Keep up the good services
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review Ā»
NikkiCole
Site Experience Feedback
Dec 17, 2024
Easy to navigate, excited for the purchase
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
NikkiCole
Post-Delivery Feedback
Jan 08, 2025
Website was easy to navigate. love the scents. Will keep my subscription and look forward to adding more scents.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review Ā»
Peter
Post-Delivery Feedback
Jan 07, 2025
I am telling a friend that it was a good experience, especially for those who are new to fragrances
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review Ā»
Alyssa
Site Experience Feedback
Dec 14, 2024
Great! Easy to order and I got a discount!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review Ā»
Alyssa
Post-Delivery Feedback
Jan 06, 2025
The experience of picking out a new fragrance was so fun & customized to exactly what I wanted! Scent Box had so many options of scents to choose from and delivered extremely promptly- I HIGHLY recommend giving it a shot!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review Ā»
Dustin
Post-Delivery Feedback
Jan 06, 2025
Amazing service. Would highly recommend to anyone interested.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review Ā»
Barbara
Site Experience Feedback
Dec 24, 2024
All goid
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 3
- Full ratings for this review Ā»
Barbara
Post-Delivery Feedback
Jan 06, 2025
Good
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: 9
- Full ratings for this review Ā»
PaulPolo
Site Experience Feedback
Dec 19, 2024
I do not like the fact that I must pay prior to picking a scent. What happens if I do not find a scent I want? How difficult would it be to receive a full refund and how long would it take. I feel it is somewhat deceptive. I pray I find a scent I want.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review Ā»
PaulPolo
Post-Delivery Feedback
Jan 06, 2025
The ability to try a cologne/perfume before buying a full bottle is convenient. The array for scents is great and I would recommend using Scentbox.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review Ā»
Pj
Site Experience Feedback
Nov 28, 2024
It was wonderful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Aunt dd
Site Experience Feedback
Dec 17, 2024
Great so far!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Aunt dd
Post-Delivery Feedback
Jan 05, 2025
I was please with the 1st perfume, how ever the second was not what I purchased unfortunately. Maybe my mistake not sure! But it is definitely expensive and honestly do better to just purchase full bottle of what ever perfume you like. More for your money and do not run out as fast as you do with the little tube scent bird gives you. The little dispensers that spray the perfume are adorable. Customer service is non existent and very hard to track your order. Also takes very long to receive your order. All around a little bit expensive and time consuming.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 3
- Customer Support: N/A
- Full ratings for this review Ā»
ilove cats53
Site Experience Feedback
Nov 30, 2024
The site was fine, but my bank that I decided to use for my purchase declined my purchase. I had already written an email to Scentbox that I tried a couple of other cards as well, but they were declined. While doing this, I received a text from my bank that asked if it was me that placed and approved the order and when I said yes, they said they had declined it and to try again and it would be fine. I guess this is something that is done at this time of year to prevent fraudulent use of a card, but it sure is embarrassing for the honest customer trying to make a purchase. One thing I noticed, and thought could be the issue is that it would not show what I was typing in for the expiration date, month, and year. Not sure if that is normal, but it made me think something was wrong.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
ilove cats53
Post-Delivery Feedback
Jan 05, 2025
This is one of the best ways to find YOUR own scent as your all-time favorite. Or if you are one that loves to mix it up from time to time, this is the perfect way to go!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review Ā»
Cece
Site Experience Feedback
Dec 21, 2024
I love the website deals and the selection š
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Cece
Post-Delivery Feedback
Jan 05, 2025
I would recommend scent box i already did to my best friend i love it and it's the perfect pick for my first box loving it
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review Ā»
Lecia
Site Experience Feedback
Jan 04, 2025
It was easy to sign up but I don't know what fragrance was picked for me and I would have liked to have been in the process of that.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review Ā»
faith
Site Experience Feedback
Jan 04, 2025
i wish i could have seen the fragrances on a better screen before paying
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review Ā»
702Vegas
Site Experience Feedback
Jan 04, 2025
This was quick and easy no hassle to find and purchase with competitive pricing
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Chuck
Site Experience Feedback
Jan 04, 2025
Clean mobile interface
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review Ā»
Tay
Site Experience Feedback
Jan 04, 2025
First time ordering
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review Ā»
Jessoh9
Site Experience Feedback
Jan 04, 2025
It was quick to scan through.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Roll tide
Site Experience Feedback
Jan 04, 2025
Couldnāt select my scent
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review Ā»
Bri
Site Experience Feedback
Jan 04, 2025
I love it been very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Guber21
Site Experience Feedback
Jan 04, 2025
Quick and simple, only down fall I thought it would ask me what kind if scents I'd like so I'm not sure what kind of perfume il recieve.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»