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SCENT BOX Reviews - 6,483 Review - 8.9/10

Jan 11, 2025
ScentBox.com is a wholly independent and separate entity from the manufacturers and brand owners of the designer fragrances they offer. ScentBox.com. With over 1000 new fragrances launched each year.

SCENT BOX Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection9.0 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

74%72%

Neutral

17%18%

Negative

9%10%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

9.2 out of 10

Recent Reviews for SCENT BOX

Showing 1 - 20 of 6,483

Online Shopper

Post-Delivery Feedback

Jan 08, 2025

Keep up the good services

NikkiCole

Site Experience Feedback

Dec 17, 2024

Easy to navigate, excited for the purchase


Post-Delivery Feedback

Jan 08, 2025

Website was easy to navigate. love the scents. Will keep my subscription and look forward to adding more scents.

Peter

Post-Delivery Feedback

Jan 07, 2025

I am telling a friend that it was a good experience, especially for those who are new to fragrances

Alyssa

Site Experience Feedback

Dec 14, 2024

Great! Easy to order and I got a discount!


Post-Delivery Feedback

Jan 06, 2025

The experience of picking out a new fragrance was so fun & customized to exactly what I wanted! Scent Box had so many options of scents to choose from and delivered extremely promptly- I HIGHLY recommend giving it a shot!

Dustin

Post-Delivery Feedback

Jan 06, 2025

Amazing service. Would highly recommend to anyone interested.

Barbara

Site Experience Feedback

Dec 24, 2024

All goid


Post-Delivery Feedback

Jan 06, 2025

Good

PaulPolo

Site Experience Feedback

Dec 19, 2024

I do not like the fact that I must pay prior to picking a scent. What happens if I do not find a scent I want? How difficult would it be to receive a full refund and how long would it take. I feel it is somewhat deceptive. I pray I find a scent I want.


Post-Delivery Feedback

Jan 06, 2025

The ability to try a cologne/perfume before buying a full bottle is convenient. The array for scents is great and I would recommend using Scentbox.

Pj

Site Experience Feedback

Nov 28, 2024

It was wonderful!

Aunt dd

Site Experience Feedback

Dec 17, 2024

Great so far!


Post-Delivery Feedback

Jan 05, 2025

I was please with the 1st perfume, how ever the second was not what I purchased unfortunately. Maybe my mistake not sure! But it is definitely expensive and honestly do better to just purchase full bottle of what ever perfume you like. More for your money and do not run out as fast as you do with the little tube scent bird gives you. The little dispensers that spray the perfume are adorable. Customer service is non existent and very hard to track your order. Also takes very long to receive your order. All around a little bit expensive and time consuming.

ilove cats53

Site Experience Feedback

Nov 30, 2024

The site was fine, but my bank that I decided to use for my purchase declined my purchase. I had already written an email to Scentbox that I tried a couple of other cards as well, but they were declined. While doing this, I received a text from my bank that asked if it was me that placed and approved the order and when I said yes, they said they had declined it and to try again and it would be fine. I guess this is something that is done at this time of year to prevent fraudulent use of a card, but it sure is embarrassing for the honest customer trying to make a purchase. One thing I noticed, and thought could be the issue is that it would not show what I was typing in for the expiration date, month, and year. Not sure if that is normal, but it made me think something was wrong.


Post-Delivery Feedback

Jan 05, 2025

This is one of the best ways to find YOUR own scent as your all-time favorite. Or if you are one that loves to mix it up from time to time, this is the perfect way to go!

Cece

Site Experience Feedback

Dec 21, 2024

I love the website deals and the selection šŸ˜


Post-Delivery Feedback

Jan 05, 2025

I would recommend scent box i already did to my best friend i love it and it's the perfect pick for my first box loving it

Lecia

Site Experience Feedback

Jan 04, 2025

It was easy to sign up but I don't know what fragrance was picked for me and I would have liked to have been in the process of that.

faith

Site Experience Feedback

Jan 04, 2025

i wish i could have seen the fragrances on a better screen before paying

702Vegas

Site Experience Feedback

Jan 04, 2025

This was quick and easy no hassle to find and purchase with competitive pricing

Chuck

Site Experience Feedback

Jan 04, 2025

Clean mobile interface

Tay

Site Experience Feedback

Jan 04, 2025

First time ordering

Jessoh9

Site Experience Feedback

Jan 04, 2025

It was quick to scan through.

Roll tide

Site Experience Feedback

Jan 04, 2025

Couldnā€™t select my scent

Bri

Site Experience Feedback

Jan 04, 2025

I love it been very satisfied

Guber21

Site Experience Feedback

Jan 04, 2025

Quick and simple, only down fall I thought it would ask me what kind if scents I'd like so I'm not sure what kind of perfume il recieve.