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Runners Plus Reviews - 1,161 Review - 9.6/10

Nov 30, 2024
Runners Plus provides the best running and fitness products, service, and advice in the Dayton, Ohio area. Their friendly and knowledgeable employees are trained to provide a thorough gait analysis to help you find the right shoes for your needs. Their in-depth product knowledge and running experience make them the best place in Dayton to find what you need to achieve your fitness goals.

Runners Plus Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.7 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%82%

Neutral

13%15%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Runners Plus

Showing 1041 - 1060 of 1,161

Sarah

Post-Delivery Feedback

Dec 20, 2023

I was looking for Hokas and wanted to see if I could find them on sale, specifically the Clifton 8s, since I know the Clifton 9s have been released. I did find them on sale, on the Hoka website, but they charge for shipping even at the $111 price point!! So I googled again, and found Runners Plus. It was a super easy site to navigate and I couldn't believe the free shipping at $50!! I was also floored when my order shipped within 12 orders of placement. These shoes came so quickly and you have a terrific return policy. I love supporting small businesses and will absolutely be ordering again!! This was easily as fast as Zappo's or the like with the same bargain prices!

none

Site Experience Feedback

Dec 20, 2023

n/a

Keith

Post-Delivery Feedback

Dec 20, 2023

I ordered 2 pair of shoes. One pair arrived within a couple of days. I called because I could not see that they knew I was short a pair and the were not but they IMMEDIATELY took care of it and shipped the second pair. I can understand the problem because I would imagine it is relatively rare for someone to purchase two identical pairs of shoes at the same time and so the original shipper shipped what they thought was an entire order. Like I said, I contacted them by phone and within just a couple of minutes they verified that they had shorted me and within just an hour or so I had tracking for the rest of my purchase. I will definitely buy from them again and would recommend them to anyone else!

KB

Site Experience Feedback

Dec 20, 2023

I really enjoyed the process.

Carrie

Post-Delivery Feedback

Dec 20, 2023

I ordered track shoes for my daughter. Shoes were in stock and were a reasonable price. We ordered them on Tuesday and were delivered on Friday.

sammy

Site Experience Feedback

Dec 20, 2023

Very easy transaction and they had exactly what I wanted. thanks Runners plus.

Suchi

Site Experience Feedback

Dec 19, 2023

Checkout page was confusing and had so much text crammed in. Not good!! Seemed like a spam site.

Punky

Site Experience Feedback

Dec 19, 2023

found what I was looking for

Online Shopper

Site Experience Feedback

Dec 19, 2023

Easy to Find what was available

Meg

Site Experience Feedback

Dec 19, 2023

Easy navigate and had the sneakers I was looking for

dookie

Post-Delivery Feedback

Dec 19, 2023

the shoes came right on time because i needed them asap.

Mike

Site Experience Feedback

Dec 19, 2023

I finally found the proper size

Online Shopper

Post-Delivery Feedback

Dec 18, 2023

Great service, expedited shipping

Duckman

Site Experience Feedback

Dec 18, 2023

Good experience

GB

Site Experience Feedback

Dec 18, 2023

I could not tell how long it was going to take to ship without any special shipping. It did show up after I paid. I may have gone with a quicker shipping but maybe not.

Online Shopper

Post-Delivery Feedback

Dec 18, 2023

Customer service and product info was very clear

Dawnstah

Post-Delivery Feedback

Dec 18, 2023

I was searching for a discontinued model Hoka and came across Runners Plus selling it. I checked and they were reputable. I put in my order and they were very courteous, going so far as to make sure I had not accidentally double ordered (I had put in an order for the same shoe twice, I just decided to get a second pair). But to notice and care enough to make sure! WOW! I was impressed with that level of service. And the sneaker is perfect! I love this small merchant.

Michael

Site Experience Feedback

Dec 18, 2023

This was effortless to find the right product!

LC55

Site Experience Feedback

Dec 18, 2023

Exceptional online buying experience

Mel

Post-Delivery Feedback

Dec 18, 2023

Donations were made for a fundraiser to be entered to win merchandise from a partnering business.