Runners Plus Reviews - 1,161 Review - 9.6/10
Runners Plus Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 82% |
Neutral | 13% | 15% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Runners Plus
Showing 1041 - 1060 of 1,161
Sarah
Post-Delivery Feedback
Dec 20, 2023
I was looking for Hokas and wanted to see if I could find them on sale, specifically the Clifton 8s, since I know the Clifton 9s have been released. I did find them on sale, on the Hoka website, but they charge for shipping even at the $111 price point!! So I googled again, and found Runners Plus. It was a super easy site to navigate and I couldn't believe the free shipping at $50!! I was also floored when my order shipped within 12 orders of placement. These shoes came so quickly and you have a terrific return policy. I love supporting small businesses and will absolutely be ordering again!! This was easily as fast as Zappo's or the like with the same bargain prices!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
none
Site Experience Feedback
Dec 20, 2023
n/a
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Keith
Post-Delivery Feedback
Dec 20, 2023
I ordered 2 pair of shoes. One pair arrived within a couple of days. I called because I could not see that they knew I was short a pair and the were not but they IMMEDIATELY took care of it and shipped the second pair. I can understand the problem because I would imagine it is relatively rare for someone to purchase two identical pairs of shoes at the same time and so the original shipper shipped what they thought was an entire order. Like I said, I contacted them by phone and within just a couple of minutes they verified that they had shorted me and within just an hour or so I had tracking for the rest of my purchase. I will definitely buy from them again and would recommend them to anyone else!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
KB
Site Experience Feedback
Dec 20, 2023
I really enjoyed the process.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Carrie
Post-Delivery Feedback
Dec 20, 2023
I ordered track shoes for my daughter. Shoes were in stock and were a reasonable price. We ordered them on Tuesday and were delivered on Friday.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
sammy
Site Experience Feedback
Dec 20, 2023
Very easy transaction and they had exactly what I wanted. thanks Runners plus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Suchi
Site Experience Feedback
Dec 19, 2023
Checkout page was confusing and had so much text crammed in. Not good!! Seemed like a spam site.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- Full ratings for this review »
Punky
Site Experience Feedback
Dec 19, 2023
found what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 19, 2023
Easy to Find what was available
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Meg
Site Experience Feedback
Dec 19, 2023
Easy navigate and had the sneakers I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dookie
Post-Delivery Feedback
Dec 19, 2023
the shoes came right on time because i needed them asap.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mike
Site Experience Feedback
Dec 19, 2023
I finally found the proper size
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 18, 2023
Great service, expedited shipping
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Duckman
Site Experience Feedback
Dec 18, 2023
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GB
Site Experience Feedback
Dec 18, 2023
I could not tell how long it was going to take to ship without any special shipping. It did show up after I paid. I may have gone with a quicker shipping but maybe not.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 18, 2023
Customer service and product info was very clear
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dawnstah
Post-Delivery Feedback
Dec 18, 2023
I was searching for a discontinued model Hoka and came across Runners Plus selling it. I checked and they were reputable. I put in my order and they were very courteous, going so far as to make sure I had not accidentally double ordered (I had put in an order for the same shoe twice, I just decided to get a second pair). But to notice and care enough to make sure! WOW! I was impressed with that level of service. And the sneaker is perfect! I love this small merchant.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Michael
Site Experience Feedback
Dec 18, 2023
This was effortless to find the right product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LC55
Site Experience Feedback
Dec 18, 2023
Exceptional online buying experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mel
Post-Delivery Feedback
Dec 18, 2023
Donations were made for a fundraiser to be entered to win merchandise from a partnering business.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »