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PRM Filtration Reviews - 478 Reviews - 9.6/10

Dec 3, 2024
PRM Filtration has one of the largest rental fleets of remediation equipment and systems in the nation. They offer customized leases and terms which can allow you to meet specific project budgets or timelines. In addition, their smaller rental equipment is available for daily, weekly or monthly Pilot Testing.

PRM Filtration Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%87%

Neutral

11%11%

Negative

4%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for PRM Filtration

Showing 1 - 20 of 478

Online Shopper

Site Experience Feedback

Dec 01, 2024

Easy to use.

KENDU

Site Experience Feedback

Nov 29, 2024

The

Jaypes

Site Experience Feedback

Nov 18, 2024

It worked out to be a smooth process. Used affirm to make the purchase. Had to only redo their virtual card process to make it work.

Online Shopper

Post-Delivery Feedback

Nov 27, 2024

Easy to order and fast shipping. Shipping a little costly but overall is good.

Online Shopper

Site Experience Feedback

Nov 26, 2024

i get no information about my order. bad customer service

Online Shopper

Site Experience Feedback

Nov 20, 2024

Thought shipping cost was too high.

Keith

Site Experience Feedback

Nov 25, 2024

Very good site found what i needed

MCS OH

Site Experience Feedback

Nov 18, 2024

site was very easy to use. any explanation of what the different microns of filtration do would be helpful for those like me who have no idea...


Post-Delivery Feedback

Nov 24, 2024

the website was easy to navigate and I purchased what I am pretty sure I needed. it arrived quickly and I also appreciated the follow up via text that I received. it felt very personalized.

KP

Site Experience Feedback

Nov 24, 2024

Fast and easy

TK

Site Experience Feedback

Nov 14, 2024

no problems easy to navigate.

NAER Inc.

Site Experience Feedback

Nov 21, 2024

Easy to find and purchase what I needed

Tony

Site Experience Feedback

Nov 21, 2024

Justin was very helpful with equipment selection and modifications.

JSS

Site Experience Feedback

Nov 21, 2024

Solid

b

Site Experience Feedback

Nov 21, 2024

need to correct frt charges

Online Shopper

Site Experience Feedback

Nov 20, 2024

Couldn't print receipt

Customer Service

Site Experience Feedback

Nov 14, 2024

Overall experience was good. However, the follow up from the staff was incredible. I got a call within 5min of looking on the website from a gentleman on the east coast, who was very instrumental in helping me. That same day I get an email form a rep-Justin on Oahu helping me out with shipping. That sealed the deal and I completed my order and will be ordering all my larger material needs from PRM. Again, OUTSTANDING customer service!


Post-Delivery Feedback

Nov 20, 2024

Using the website was easy and they had everything I needed that my local vendor did not.

wolf

Site Experience Feedback

Nov 19, 2024

if i could use my own account like UPS or Fedex would be better I feel I could get a better rate than you charge me

pookie

Site Experience Feedback

Nov 18, 2024

n/a

Dans

Site Experience Feedback

Nov 18, 2024

Found what I needed, was able to order quick and deliver fast.

Bird

Post-Delivery Feedback

Nov 18, 2024

We purchase for our clients - our normal supplier did not have the water meter in 1/2" size - we are very familar with the multi-jet product line and our costs. If someone wants to contact me - please call at 412-670-2880.