Plow & Hearth Reviews - 8,163 Review - /10
2005
Platinum
Circle of
Excellence
5 years
Plow & Hearth Rating
Overall Satisfaction | Not yet rated |
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Would Shop Here Again | Not yet rated |
Likelihood to Recommend | Not yet rated |
Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
On-Time Delivery | Not yet rated |
Satisfaction with Customer Support | Not yet rated |
Unavailable
Would Shop Here Again:
Unavailable
Likelihood To Recommend:
Unavailable
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for Plow & Hearth
Showing 761 - 780 of 8,163
Online Shopper
Site Experience Feedback
May 31, 2024
very slow to when clicking on colors or to change item in order. It took very clicks to get it to advance to what I was clicking on.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hosta Guy
Site Experience Feedback
May 31, 2024
I liked that the discount was already supplied making it unnecessary to type in a special code.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Molly
Site Experience Feedback
May 31, 2024
Easy on line experience. Selection very good including various sizes and colors. I got cushions for my screened porch and very satisfied with all my choices Great to get 20% discount!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Manpreet
Site Experience Feedback
May 31, 2024
Positive interaction, I have seen many items for years and do feel your prices are competitive and items unique.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chachi
Site Experience Feedback
May 31, 2024
Easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jellen28
Site Experience Feedback
May 31, 2024
Great experience; beautiful products; can't wait to receive my order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob L
Site Experience Feedback
May 31, 2024
Shipping costs seem very high
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Fine
Site Experience Feedback
May 31, 2024
Fine
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Rabbit
Site Experience Feedback
May 05, 2024
Worked well- went quickly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kathie
Site Experience Feedback
May 21, 2024
Had item i was looking for at a price I thought was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kathie
Post-Delivery Feedback
May 31, 2024
The order was for a four piece teak patio set. The set is very nice, and in good shape. We are happy with the set and the price. Plow and Hearth (P&H), could not provide delivery information correctly. Partial delivery received on May 24, and was marked as product delivered. Since most of the order was missing I called customer service on May 28. The first time I was informed that my order was being delivered by one shipping company, and given an account number. When they couldn’t find my delivery, I called P & H back. The next customer service individual gave me another freight company name and told me to use the P & H order number. Which I did. The second freight company could not find the order under the address, email, order number, or phone number. The third time I called P & H, after a 45 min wait, I was told the second freight company name again and given an order number, and told the delivery date of May 29. I was told they would just show up. The driver when he arrived had tried calling the phone number provided by P & H, but P & H had provided P&H phone phone number, not mine. Therefore, the shipper could not contact me to tell me the delivery time. I arrived home, just as the driver was getting ready to leave.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 5
- Full ratings for this review »
hopie
Site Experience Feedback
May 31, 2024
My experience was good. Usually I order over the phone. But today I used the website. Please don't sell my name to other companies. I have been buying from Plow & heart for over 40 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sherry
Site Experience Feedback
May 17, 2024
I was happy with everything except the shipping fee of $60. $60! I almost changed my mind and probably won’t order from here again.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Sherry
Post-Delivery Feedback
May 31, 2024
For the price I expected a higher quality product. Similar products of this nature sell for half what I paid so my expectation was higher. The final blow came when I saw the shipping fee of $60 for very light weight items. I won’t purchase from here again.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
TMF
Post-Delivery Feedback
May 31, 2024
I ordered 7 pieces of the Claremont sectional couch. It wasn't until I hadn't received 1 of the armless pieces that I learned it had been discontinued, which wasn't evident when I placed my order. Sarah Province worked magic to find and send the piece. Upon assembly of 1 couch, the box for the left arm was mismarked & contained a Rt. The Rt arm for the other had not yet been delivered. Another call to customer service & I was fortunate enough to reach Sarah Province, who, again is working magic to resolve. Sarah's actions are the ONLY reason I didn't return the set. She is a true asset to your company & I have relayed my gratitude to her manager.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 4
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 31, 2024
When I placed the order, I would like to known the items would not be available for 4 to 6 weeks.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
- Full ratings for this review »
Faja
Site Experience Feedback
May 31, 2024
fun to browse your catalogue, and convenient to hop online and order anytime.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Layla's Dad
Site Experience Feedback
May 30, 2024
Prices are reasonable, shipping is timely, good quality merchandise. I am a returning customer, and will happily purchase from you folks again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 30, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Liz
Site Experience Feedback
May 30, 2024
Easy to use website and it applied discount code.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Marvelous
Site Experience Feedback
May 30, 2024
No problems at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 30, 2024
Everything seemed to go smoothly. We'll see about delivery and product.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »