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Pawhealer Reviews - 516 Reviews - 9.5/10

Nov 30, 2024
Pawhealer sells traditional Chinese herbs, nutritional supplements, and pet products. They do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches.

Pawhealer Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.3 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.7 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%81%

Neutral

12%15%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.6 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.9 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Pawhealer

Showing 501 - 516 of 516

MTlivn

Post-Delivery Feedback

Dec 10, 2023

I found these wonderful products for my Bobby. He had bladder stones (15) and then surgery. I felt they were returning, with the help of "Urinary Free the Flow" he is much better and uses less lasix. Bobby also has trachea collapse, with the benefit of "Trachea Soother Syrup" I have been able to decrease the prednisone. I muscle test my baby twice a day for his needs. Please try these products.

Cindy

Site Experience Feedback

Dec 09, 2023

Great website - I love the ease of order, option for 2 day shipping and option to encapsulate the herbal supplements

Excellent Products that really Work

Site Experience Feedback

Dec 09, 2023

Amazing products that really work. Quick and careful shipping. I wish they answered their email, otherwise, I'm very happy with the site and products.

SMK

Site Experience Feedback

Dec 08, 2023

Easy to maneuver website

Panther

Site Experience Feedback

Dec 08, 2023

The person on the phone was very helpful and explaining what your product will do. Looking forward to see how effective it is.

Shih Tzu Lover

Site Experience Feedback

Dec 08, 2023

Its always been easy to navigate

Bea

Site Experience Feedback

Dec 07, 2023

My experience with pawhealer was very smooth. Easy to understand and was able to ask a question and get a response within hours. So i was able to make a decision regarding which products to purchase.

Online Shopper

Site Experience Feedback

Dec 07, 2023

Difficult to use. It wouldn’t let me finish the sale at first. It wouldn’t give me code at first to add for promised free shipping. I sent messages, & then called to get help. It finally sent code to finish order. It took me 40 minutes to be able to finish the order. Thanks to the gentleman I spoke to on the phone I was able to reorder again & order went through. Thank you!

Sparkle

Site Experience Feedback

Dec 06, 2023

My experience was great even thou someone asked if I needed assistance in the chat screen. I typed what I needed. They responded that they were busy helping someone at the moment but if I needed to leave I could but please leave a message for them. I just decided to place the order without assistance. It was still pleasant.

DAW

Site Experience Feedback

Dec 03, 2023

It was easy.

Bronson

Site Experience Feedback

Dec 03, 2023

All good. The questionnaire is a helpful tool to narrow down product selection by what is going on with my pet. Contacting company for help is also an attractive option.

Happy Sadie

Site Experience Feedback

Dec 02, 2023

Pawhealer's website very easy to use. Easy check out and great products to help your pets. Always happy with purchase.

Finn's Mom

Site Experience Feedback

Dec 02, 2023

Mostly a re-order and added one new product

Kodie

Site Experience Feedback

Nov 30, 2023

Easy to use

Barb.

Site Experience Feedback

Nov 29, 2023

I couldn’t find the oz that I needed for my tiny dog, but I just read better and I found what I was looking for, no problem.

Josie and Tye's mom

Post-Delivery Feedback

Nov 29, 2023

I have purchased Paw Healer Trachea Soother and Paw Healer Heart Syrup for a couple of my dogs' coughing issues. Works very well, at least try it for your dog, you won't be disappointed. And it worked fast for my dogs!