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Origins Customer Reviews

Origins holds a 9/10 overall rating and 615 verified post-delivery reviews on Bizrate.

Origins logo
Certified
Most Current Certification:
Nov 1, 2026
Origins features aromatic essential oils and botanical extracts in a collection of skin care, color, bath/body, lifestyle, and sensory therapy products for men and women. Shoppers will also find mineral scrubs, sleep aids, dog shampoos and aromatic products to help relieve cold symptoms. The site provides information on reflexology, affirmations and the mandala ring and visitors can register for email updates regarding special offers, new products and free samples.

Origins Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence
Circle of Excellence - Origins

2012 Winner Circle of Excellence

9 years

Trust & Authority

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Learn more about reviews
Post-Delivery Feedback - 615 Reviews

Overall Satisfaction:

9out of 10

Would Shop Here Again:

9.1out of 10

Likelihood To Recommend:

9.2out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

77%82%
Neutral rating icon

Neutral

13%13%
Negative rating icon

Negative

10%5%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Site Experience Feedback - 10,235 Reviews

Overall Satisfaction:

9.3out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.5out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

81%82%
Neutral rating icon

Neutral

14%13%
Negative rating icon

Negative

5%5%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

Recent Reviews for Origins

Showing 1 - 50 of 10,850

  • LG

    Site Experience Feedback

    Oct 31, 2026

    The website was easy to use.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Bloewe

    Post-Delivery Feedback

    Oct 31, 2026

    I am using Origins for 15 years and I always love all their products and their promotions.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: N/A
    • Customer Support: N/A
    Full ratings for this review »
  • Emmanuelle

    Site Experience Feedback

    Oct 31, 2026

    Good experience overall

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • MBD

    Site Experience Feedback

    Oct 31, 2026

    I have used their products for 40 years. Obviously I am completely satisfied! My original experiences were at the cosmetic counter but have switched to online, I’m not even sure they are in stores. Online is very convenient!. And for someone my age I can use it without confusion!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • mememe

    Post-Delivery Feedback

    Oct 31, 2026

    The retinol overnight creme is always backordered and then gets cancelled every time i try to order it. I really liked that product but haven't been able to get any in 2 years.

    • Overall Rating: 7
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 7
    • On Time Delivery: 6
    • Customer Support: 6
    Full ratings for this review »
  • Deb

    Site Experience Feedback

    Oct 31, 2026

    Took awhile for my order to go through before it blanked out

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Stormy

    Site Experience Feedback

    Oct 31, 2026

    sometimes hard to move around the site.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Zack

    Site Experience Feedback

    Oct 31, 2026

    Gifts for gfs birthday. She loves the stuff.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • BIGBULL

    Site Experience Feedback

    Oct 31, 2026

    Origins always has the products that work well with my skin and they always take good care of me with promotions and discounts.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Alms

    Site Experience Feedback

    Oct 31, 2026

    I have been using origins for a long time and just love the way to made my skin feel. It smells really soothing.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 31, 2026

    Excellent site. Outrageous prices.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Erin

    Site Experience Feedback

    Oct 31, 2026

    For me, trying to find the info about the product was too much scrolling. And getting to the next picture shouldn’t involve clicking more than once or swiping more than once to advance to the next picture. That slowed the process and I eventually gave up.

    • Overall Rating: 9
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Jess

    Site Experience Feedback

    Oct 30, 2026

    Love the product, easy to order.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 30, 2026

    The overall experience was disjointed and difficult to follow. It wasn't user friendly at all. I knew what I wanted and knew how to get it if I didn't it would've been very difficult to use.

    • Overall Rating: 5
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Dupricia Robinson

    Site Experience Feedback

    Oct 30, 2026

    I had a good experience with the website. I’ve used the products before I mostly purchased from the mall, but the interaction online was easy transaction

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 30, 2026

    Good

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Pam

    Site Experience Feedback

    Oct 30, 2026

    Great products, low maintenance website.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Shellsea

    Site Experience Feedback

    Oct 30, 2026

    easy to use - happy to get the items i needed

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Amber

    Site Experience Feedback

    Oct 30, 2026

    easy to shop and fins what you need. prodict descriotions are great.

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 30, 2026

    your site was difficult to navigate & online discussion took an hour to complete. products i used previously are no longer available. i miss the stores!

    • Overall Rating: 4
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • My Origins

    Post-Delivery Feedback

    Oct 30, 2026

    I have used origins products for years and really like them. However, I am still very disappointed that origins quit having makeup in their product line

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • Aw

    Site Experience Feedback

    Oct 30, 2026

    The products are a little hard to find, I just know what I like and want to order but it’s hard to browse for new products

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jo

    Site Experience Feedback

    Oct 29, 2026

    Returning to Origins after dissatisfied with product I was using

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Nance

    Site Experience Feedback

    Oct 29, 2026

    Very easy to navigate site. Check out also very easy.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • SillyBear

    Site Experience Feedback

    Oct 29, 2026

    Great products

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lees

    Site Experience Feedback

    Oct 29, 2026

    I am so disappointed that you discontinued the matte moisturizer and there is no other product to replace it:(. I typed in matte moisturizer and nothing came up that is matte moisturizing.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lala

    Site Experience Feedback

    Oct 29, 2026

    Easy to find what I need. My favorite products

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • jjcousins

    Site Experience Feedback

    Oct 29, 2026

    Was just a bit bummed that I could not use my bday code along with the 15% off. I think showing an estimated tax price would be helpful as well.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • J

    Site Experience Feedback

    Oct 29, 2026

    Thanks for the easy shopping experience!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • LTW

    Site Experience Feedback

    Oct 29, 2026

    I have been using Origins for over 27 years. It is one of the finest skin care product I have ever used. Although a bit pricey, but my skin is worth it. To mention, I very much miss the Ginger oil spray, please bring it back! Perhaps consider recycling containers as a discount incentive. Thank you for the discounts.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Suz

    Site Experience Feedback

    Oct 29, 2026

    No problems. Easy check out. I like the explanations of the products.

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Susan

    Post-Delivery Feedback

    Oct 29, 2026

    I have used Origins products for decades since discovering them at a local department store. For the past 11 years, I have lived in a more rural area and only order online. The deliveries are always prompt. Plus I am a member of the online rewards program and receive emails with special offers. Whenever I have a facial, I am always told what good skin I have. I am old school in that I use the Perfect World products and the Charcoal mask which makes my skin feel so smooth. I also love the Ginzing scrub. I just wish they still carried their blush, etc. By the way, I am retired and will never give up my Origins products.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Laniy

    Site Experience Feedback

    Oct 29, 2026

    Origins products are excellent skin care. I recommend them to everyone.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DivaTSC

    Site Experience Feedback

    Oct 28, 2026

    Flawless. Was able to use my birthday coupon which saved me money.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 28, 2026

    Quick and easy to navigate. Customer service was able to answer my question when called upon. Discount is appreciated! Thank you!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Rossy

    Site Experience Feedback

    Oct 28, 2026

    Website is easy to navigate and provides excellent product detail. I like that shipping is free with purchases. The free gift is a major perk and allows me to try other products being offered.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Liz

    Post-Delivery Feedback

    Oct 28, 2026

    love their products. I have dry skin and their products work well for me without perfumes, extra afdutives.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Accra Queen

    Site Experience Feedback

    Oct 28, 2026

    I love Origins products, and they've always worked miracle on my skin, and this has been 20 years.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Chris

    Site Experience Feedback

    Oct 28, 2026

    I was interested in using my rewards for a deluxe sample (face cream with SPF), but it was adding a different item (Cheeks & Balances which I already have) each time I tried to redeem it -- I would really have liked the item advertised.

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 28, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • BG

    Site Experience Feedback

    Oct 28, 2026

    easy site to manuever

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bun

    Site Experience Feedback

    Oct 28, 2026

    The product photos and descriptions are clear and true. These are the best products and I’ve used them for years

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Real person

    Site Experience Feedback

    Oct 28, 2026

    Slow and glitchy

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DEE

    Site Experience Feedback

    Oct 28, 2026

    I have used Origins for years and love their products

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Longtime user

    Post-Delivery Feedback

    Oct 27, 2026

    I have used Origins for years and love it! Have tried other products but keep going back to Origins and enjoy it and feel it helps my skin!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Slick

    Site Experience Feedback

    Oct 27, 2026

    Didn't think there were a lot of products offered.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Amany

    Site Experience Feedback

    Oct 27, 2026

    Too easy to duplicate order but correct order successfully placed.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Teacher

    Site Experience Feedback

    Oct 27, 2026

    Trying to find the name of the “Hug” product I was wanting to order, was an Incredible Challenge!! I had to call Dillards in order to get the name of it. I also had planned on using my Birthday Gift on my Purchase, since my Birthday is October 12th, but was unable to figure out how to do that. So your Website makes it too Complicated. I have been an Origins customer for 20 or more years. I would appreciate an email that you have received my thoughts. Fedridmarina@gmail.com

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 27, 2026

    I have difficulty knowing where to enter the discount codes I was instructed to use. So I missed out on the discount. I love the products but using the discount codes would have made things eve nicer.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lisa

    Site Experience Feedback

    Oct 27, 2026

    I had a loyalty discount of 15% that I almost missed. I wish it would have been more clear that it could be applied to this order

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 8
    Full ratings for this review »
Origins Customer Reviews | Verified Customer Reviews at Bizrate Surveys