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marineandreef.com Customer Reviews

marineandreef.com holds a 9.2/10 overall rating and 111 verified post-delivery reviews on Bizrate.

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Certified
Most Current Certification:
Oct 23, 2026
MarineAndReef.com (aka The Aquatic Group) has been selling aquarium products on the Internet since 1998 and is located in beautiful Tempe, Arizona. They carry a wide variety of aquarium products. They specialize in a couple areas and more oriented toward saltwater than freshwater and carry a very wide selection of replacement parts.

marineandreef.com Rating

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2025 Winner Circle of Excellence

2 years

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Post-Delivery Feedback - 111 Reviews

Overall Satisfaction:

9.2out of 10

Would Shop Here Again:

9.1out of 10

Likelihood To Recommend:

10out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

88%86%
Neutral rating icon

Neutral

4%9%
Negative rating icon

Negative

7%5%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Site Experience Feedback - 5 Reviews

Overall Satisfaction:

10out of 10

Would Shop Here Again:

10out of 10

Likelihood To Recommend:

10out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

100%0%
Neutral rating icon

Neutral

0%0%
Negative rating icon

Negative

0%0%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

Not yet rated

Design of Site

Satisfaction with the look and design of the site

Not yet rated

Satisfaction With Checkout

Satisfaction with the checkout process

Not yet rated

Product Selection

Satisfaction with the breadth of products available on the site

Not yet rated

Clarity of Product Information

How clear and understandable was the product information

Not yet rated

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

Not yet rated

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

Not yet rated

Shipping Charges

Satisfaction with shipping charges

Not yet rated

Variety of Shipping Options

Desired shipping options were available

Not yet rated

Recent Reviews for marineandreef.com

Showing 1 - 50 of 116

  • Kscarlson

    Post-Delivery Feedback

    Oct 21, 2026

    I do not like how loud the UV sterilizer runs. I thought it was supposed to be quiet. That’s the advertisement anyway. Why not use a DC pump in it. That’s why it is so loud.

    • Overall Rating: 7
    • Would Shop Here Again: 5
    • Likelihood To Recommend: N/A
    • On Time Delivery: 8
    • Customer Support: 9
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 19, 2026

    Variety of products

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Ponch0069

    Post-Delivery Feedback

    Oct 4, 2026

    i was very happy with fast shipping

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • nikkio

    Post-Delivery Feedback

    Oct 4, 2026

    The Mag Float Algae Stealth cleaner was a M&R recommended item that lived up to it's hype as did the Python gravel cleaner.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Joe D

    Post-Delivery Feedback

    Oct 2, 2026

    Excellent selection of high quality equipment. Fast delivery. No hassles

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • HappyCustomer

    Post-Delivery Feedback

    Sep 28, 2026

    Easy to order. Product was exactly what I wanted and needed. Came in a few days early!! Great first purchase experience!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Missing a piece

    Post-Delivery Feedback

    Sep 27, 2026

    One of the suction cups that is supposed to support the pieces of glass was missing out of the box (order for for a fluval glass lily pipe set 17mm, with hose). There were supposed to be 4 suction cups but there were only 3 in the box. It is a good product that I wanted to use, so I’m just using 3 suction cups,… but I could really use the 4th

    • Overall Rating: 8
    • Would Shop Here Again: 7
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • Rick

    Post-Delivery Feedback

    Sep 26, 2026

    Specific products I was looking for were easily found on website.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Scuba

    Post-Delivery Feedback

    Sep 23, 2026

    I had reas mixed reviews on the Fiji refugium. So far im super pleased with the product abd aooreciate the pricepoint offered by Marine-and-Reef

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Jennifer S

    Post-Delivery Feedback

    Sep 22, 2026

    I really like the company. I like that they have different filter bundles for each of the canister filters. It is also nice that they have a discount you can use everytime. Fast shipping as well.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • EJ

    Post-Delivery Feedback

    Sep 20, 2026

    I recently set up two aquariums with canister filters. I needed to replace some of the filters and wanted a bundle for the monthly and six month filter changes. Marine & Reef carried the bundles and were also reasonably priced. The bundles simplified the maintenance experience which was otherwise confusing to me when reading the manual from the manufacturer (several filters listed in the manual that did not come with the filter and are actually optional, specific use case scenarios). Additionally, marine and reef had videos showing how to replace the filters. These videos were very helpful and I watched both ahead of time and as I was replacing my filters. Finally, shipping was fast. I live in rural southwest Colorado and things take forever to get to me. They are located in Arizona and the box was to our house within two days! Overall, I am so happy with my experience and I am happy to share why through this review.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Sep 19, 2026

    Had what I needed, and with the FedEx shipping, I got it in planty of time. Great service.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Joe D

    Site Experience Feedback

    Sep 19, 2026

    Great experience with website, fast and efficien, checkout. Excellent selection and prices.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • AG

    Post-Delivery Feedback

    Sep 11, 2026

    Great place to order from if on the west coast. Shipping comes fast. Marine and reef always seems to have what I need. It's best to email them and when you email them they get right back to you. I prefer being able to get a love person when I call in but I understand overhead costs.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Sep 10, 2026

    I ordered pellets for my Mbuna cichlids and the container was all dusty on top and the pellets were out dated over a year ago

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • Bee

    Post-Delivery Feedback

    Sep 4, 2026

    I couldnt find anyone business that had everything I needed for my pond. Then, a person that worked on my pond 3 years ago told me about your company. I went on line and the reason is history. Thank you for your business it had everything I needed and more. Thank you agsin

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Aug 27, 2026

    My first order. Incase sent wrong item. We had missed communications but at the end of it they sent correct item with a return lable for incorrect item. This second order i recieved whatbinordered and on time.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 8
    • Customer Support: 7
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Aug 27, 2026

    Fluval 407 head arrived with broken plunger. Cause poor packaging. Customer support is sending me replacement plunger. Still waiting to receive

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • ReefSnowSalt

    Post-Delivery Feedback

    Aug 22, 2026

    Had an extremely hard time finding a sponge for my Red Sea G2 Marine and Reef was the only company carrying it.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Aug 21, 2026

    went on your web sight to check my order didn not show and same as invoice to check,web sight to check does not WORK DID THIS N2 TIMES,HAVE TO CALL IN,TO FIX IT, STILL HAS THE SAME THING,THE IS NOT VERY GOOD COMPANY OF THIS ISSUE.PROBLEM.

    • Overall Rating: 2
    • Would Shop Here Again: 2
    • Likelihood To Recommend: N/A
    • On Time Delivery: 2
    • Customer Support: 2
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Aug 16, 2026

    Caveat Emptor! Very restricted return policy. Item was not exactly what I wanted and requested to return. Which was allowable under very strict conditions and several charge backs shipping deductions restock fees etc which could be as much as 100 percent of cost. After choosing not to return and throwing out original package realized accessories were not correct. READ THE FINE PRINT WILL NEVER TAKE A CHANCE OF ORDERING FROM THERE AGAIN!!!!!!!!!!

    • Overall Rating: 2
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 3
    • Customer Support: 1
    Full ratings for this review »
  • fishtank

    Post-Delivery Feedback

    Aug 16, 2026

    if you need any aquarium equipment this is where you want to order from they have what you need at a fair price

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Chuck

    Post-Delivery Feedback

    Aug 12, 2026

    I found the website to be very user-friendly. The products I needed were in stock and very competitively priced.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Adam

    Post-Delivery Feedback

    Aug 12, 2026

    Needed a replacement part for my marineland emperor 400 filter and found the best price here.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Nikki

    Post-Delivery Feedback

    Aug 11, 2026

    They have the right parts and fast shipping. The items are packaged well too. The parts I received were quality and the correct fitment.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Dennis from Colorado

    Post-Delivery Feedback

    Aug 7, 2026

    Totally pleased with high quality availability. Ordering, shipping, and delivery experience was excellent.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Queen City Reefs

    Post-Delivery Feedback

    Aug 5, 2026

    Broken items with no apparent reason as to why they are broken. Box was intact. As if they were packed with knowingly that these items were broken. All else arrived great. Delivery was fast.

    • Overall Rating: 7
    • Would Shop Here Again: 8
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 1
    Full ratings for this review »
  • Fossilman06

    Post-Delivery Feedback

    Aug 4, 2026

    I recieved the wrong product.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 5
    • Customer Support: 1
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Aug 3, 2026

    Products all came in a very timely manner, nice and secure packaging, and everything I needed in stock.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Larry

    Post-Delivery Feedback

    Jul 30, 2026

    Purchasing the items for my aquarium did not take hardly any time at all. The system is very easy and delivery was not a bit of problem.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • CHolt

    Post-Delivery Feedback

    Jul 25, 2026

    This was the only company I could find that had the filter I wanted with all needed accessories- shipping took to long but that’s fedex not your fault - I did have some trouble finding enough instructions to put the system together- thank the Lord for Google and videos

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 6
    • Customer Support: N/A
    Full ratings for this review »
  • John H

    Post-Delivery Feedback

    Jul 16, 2026

    I had 30 dollars worth of fish food delivered and it arrived unfrozen with a mistake in delivery communications. but with one phone call they delivered new food immediately. no hassle, just took care of me. thank you.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Bones McCoy

    Post-Delivery Feedback

    Jul 15, 2026

    Good selection of a wide variety of products, at a very reasonable prices. Prompt shipping, as well. No reason not to recommend Marine&Reef to others.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Glenn

    Post-Delivery Feedback

    Jul 15, 2026

    parts were OEM. perfect fit

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • cuppajoemoeloves fish

    Post-Delivery Feedback

    Jul 9, 2026

    Marine and Reef had hard to find parts that I had looked for. The order was fast and correct. I will also be looking for food and other parts and products.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Jabberjaw

    Post-Delivery Feedback

    Jul 7, 2026

    It was fine. Shipping was longer than expected but probably no fault of store. Prices competitive.

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 7
    • Customer Support: N/A
    Full ratings for this review »
  • N Kazi

    Post-Delivery Feedback

    Jul 6, 2026

    The package was shipped very quickly, tracking details were provided very quickly, package arrived earlier than expected. Package was well-packed, secured and keeping the items intact. However due to the heat wave, one of the items (a liquid supplement) felt overly warm due to lack of temperature control. A microfiber cloth was provided which was a pleasant and functional bonus!

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 3, 2026

    i ordered 2 hydros controllers, both said FedEx 2 day delivery. Only one was delivered with 2 days, the other took a week. I will recommend marineandreef to my friends because I would like to believe that the 2 day delivery statement wasn't a lie but rather a mistake.

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Jackie

    Post-Delivery Feedback

    Jul 3, 2026

    I purchased a rebuild kit for my tetra air pumps. The kit made it easy to rejuvenate my pumps. They are now running quietly and full throttle again!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Squirrelly Girl

    Post-Delivery Feedback

    Jul 2, 2026

    They carry a lot of Fluval parts. Only place I found that had a Fluval 407 replacement motor in stock. Often I find them to have the best price and they always have a coupon code but doesn’t matter bc when you’re a returning customer, you always get a discount. They are always on top of emails when I ask questions and seem to have infinite patience

    • Overall Rating: 10
    • Would Shop Here Again: 8
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • shark

    Post-Delivery Feedback

    Jun 30, 2026

    great prices and quick deliveries

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Mike the reefer

    Post-Delivery Feedback

    Jun 10, 2026

    First time purchasing from this company and was a great experience. Part arrived ahead of delivery date. Will order again from them

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • JJ Smooth

    Site Experience Feedback

    Jun 8, 2026

    An amazing experience from start to stop, I couldn’t stop salivating

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 8, 2026

    I contacted company to return product (bulb replacement), told them it didn’t work and they said their bulbs not faulty in mist be my fixture

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 1
    Full ratings for this review »
  • South Jersey Dee

    Post-Delivery Feedback

    Jun 7, 2026

    Great product,and the prices are very good.I really love the free shipping. Web site is very easy to navigate.Will use this seller again.I highly recommend them,and the products they sell.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Jenny

    Post-Delivery Feedback

    Jun 6, 2026

    I love how Marine and Reef always packs my purchases so neatly. Marine and Reef excells in their timely shipping and my packages always arrive fast. I have in the past made online purchases with other reefsites and either the item came broken or the packaging arrived badly damaged. My purchases at Marine and Reef always arrive in good shape.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Fluval tubing

    Post-Delivery Feedback

    Jun 6, 2026

    Item was in stock, took advantage and placed the order, my order came in 3days early than expected.will order more in the future

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 2, 2026

    Easy to install, great instructions.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 2, 2026

    Trying to get Cascade 1000 parts. Found Marine and Reef are a good source since most people don't carry that brand for replacement parts .I need another part, but they too did not have it and have no idea if or when it will come in. Marine and Reef, good....Cascade, bad.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 1, 2026

    They have all the things i need!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
marineandreef.com Customer Reviews | Verified Customer Reviews at Bizrate Surveys