marineandreef.com Reviews - 101 Post-Delivery Reviews - 9.6/10

Most Current Certification:

Jun 19, 2026

MarineAndReef.com (aka The Aquatic Group) has been selling aquarium products on the Internet since 1998 and is located in beautiful Tempe, Arizona. They carry a wide variety of aquarium products. They specialize in a couple areas and more oriented toward saltwater than freshwater and carry a very wide selection of replacement parts.

marineandreef.com Rating

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2025 Winner Circle of Excellence

2 years

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Post-Delivery Feedback - 101 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

Unavailable

Overall Rating	Past 3 Months	Past Month
Positive	93%	94%
Neutral	5%	3%
Negative	3%	3%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Site Experience Feedback - 7 Reviews

Overall Satisfaction:

9.7out of 10

Would Shop Here Again:

9.7out of 10

Likelihood To Recommend:

9.7out of 10

Overall Rating	Past 3 Months	Past Month
Positive	100%	100%
Neutral	0%	0%
Negative	0%	0%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9 out of 10

Design of Site

Satisfaction with the look and design of the site

8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9 out of 10

Clarity of Product Information

How clear and understandable was the product information

9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

10 out of 10

Shipping Charges

Satisfaction with shipping charges

9 out of 10

Variety of Shipping Options

Desired shipping options were available

Not yet rated

Recent Reviews for marineandreef.com

Showing 1 - 50 of 108

Mike the reefer
Post-Delivery Feedback
Jun 10, 2026
First time purchasing from this company and was a great experience. Part arrived ahead of delivery date. Will order again from them
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
JJ Smooth
Site Experience Feedback
Jun 8, 2026
An amazing experience from start to stop, I couldn’t stop salivating
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 8, 2026
I contacted company to return product (bulb replacement), told them it didn’t work and they said their bulbs not faulty in mist be my fixture
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 1
Full ratings for this review »
South Jersey Dee
Post-Delivery Feedback
Jun 7, 2026
Great product,and the prices are very good.I really love the free shipping. Web site is very easy to navigate.Will use this seller again.I highly recommend them,and the products they sell.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Jenny
Post-Delivery Feedback
Jun 6, 2026
I love how Marine and Reef always packs my purchases so neatly. Marine and Reef excells in their timely shipping and my packages always arrive fast. I have in the past made online purchases with other reefsites and either the item came broken or the packaging arrived badly damaged. My purchases at Marine and Reef always arrive in good shape.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Fluval tubing
Post-Delivery Feedback
Jun 6, 2026
Item was in stock, took advantage and placed the order, my order came in 3days early than expected.will order more in the future
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 2, 2026
Easy to install, great instructions.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 2, 2026
Trying to get Cascade 1000 parts. Found Marine and Reef are a good source since most people don't carry that brand for replacement parts .I need another part, but they too did not have it and have no idea if or when it will come in. Marine and Reef, good....Cascade, bad.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 1, 2026
They have all the things i need!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
sub
Post-Delivery Feedback
Jun 1, 2026
I am very pleased with ordering from Marine and Reef. My order was sent out promptly and they had everything I needed. I will definitely order from them again.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Gomiller66
Post-Delivery Feedback
Jun 1, 2026
Was the only place I could buy just the part and not a whole unit. Saved me a lot of money 💰
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
JB
Post-Delivery Feedback
May 31, 2026
Quick service!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Mandy
Post-Delivery Feedback
May 23, 2026
The tank and stand arrived in great shape! The rocks were broken but that was the least of my worries. Nothing a little glue couldn’t fix!
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
DeeDee
Post-Delivery Feedback
May 23, 2026
Almost all the things I ordered came fine but the packing slip listed the silicone grease included but there was none in the box delivered invoice # 915194order 372137
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Site Experience Feedback
May 22, 2026
It didn't give me a delivery time.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
@guaroreef
Post-Delivery Feedback
May 6, 2026
I was recently researching the Octo Pulse 4 and reached out to several online stores with questions. I chose to purchase from you because you were the only ones who took the time to respond. While I may be an average reef hobbyist, I am constantly looking for ways to improve my tank, and customer service is very important to me. The attention I received from Lorraine was both helpful and much appreciated. Because of her great service, I look forward to being a long-term customer.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
rmhovis
Post-Delivery Feedback
Apr 27, 2026
Excellent customer service. Jaron is a wealth of knowledge.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 25, 2026
Well, they didn't answer my email from a few months ago, but I still trust them to provide quality orders. Insightful emails too. The item was out of stock for a long time, but I pounced when it came back.
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 3
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 22, 2026
Great survive, fast delivery
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 18, 2026
I spoke to a customer service agent before ordering the product. He was knowledgeable and friendly and made it clear if I have any problems with the product he'll take care of me
Overall Rating: 10
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Warr
Post-Delivery Feedback
Apr 16, 2026
Purchased item that had an expiration date of 6/2026 and product had floating organics in which CS rep said it was not unusual since this is an organic product. Also purchased was a larger version of same product with an expiration date of 5/2027 and guess what, no floating organic particles so I guess CS is always right...
Overall Rating: 5
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 6
Full ratings for this review »
Bobby
Post-Delivery Feedback
Apr 14, 2026
Item was easy to locate and it arrived a few days earlier than expected. I sent a message requesting tracking number and I received an email and a phone call back. Would definitely recommend to others.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 11, 2026
I wish customer service could be reached by phone instead of email.
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 5
Full ratings for this review »
Bob
Post-Delivery Feedback
Apr 8, 2026
I was looking for these products on several websites and could not find them (or they were out of stock). The prices were all competitive, or better than, at other websites.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Satisfied customer
Post-Delivery Feedback
Apr 4, 2026
The first glass sleeve (for a UV lamp) that I ordered came damaged. Was very well packed, so not the company's fault, but somehow badly treated by the carrier. Marine and Reef was very helpful when I notified them and I soon received a replacement, this one undamaged. Great company. Professional and responsive to its customers.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 28, 2026
Very satisfied with the product and if I have the opportunity to recommend it to a family member or friend, I will.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 26, 2026
This is the only website I have found replacement parts for a redsea E-170
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Al
Post-Delivery Feedback
Mar 23, 2026
I actually informed a friend of my this past week about Marine and Reef and what they carried and reasonably priced.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 19, 2026
good source
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
J.from El Paso, TX
Post-Delivery Feedback
Mar 16, 2026
I had an issue with one of my order, ABC Reagents that arrived damaged, but as soon as I contacted Marine and Staff, the staff took care of it immediately, by thr end of the week, I received a replacement package which arrived all intact, no damages to report.
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 15, 2026
NA
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 10
Full ratings for this review »
SK
Post-Delivery Feedback
Mar 14, 2026
Missing thermometer. I ordered 2 and only one arrived. Both sponge filters and the arrived thermometer are just right.
Overall Rating: 2
Would Shop Here Again: 3
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 7, 2026
Great service
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 6, 2026
Only place that carries replacement parts for the filters that I use. Overall experience with company was excellent and their tracking allowed me to stay in the loop of my package. Equipment was not over priced and arrived as advertised.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Brocksamson7
Post-Delivery Feedback
Mar 5, 2026
Came quickly and works great!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
BabyDoll62
Post-Delivery Feedback
Mar 5, 2026
I ordered filter media for my Fluval 406/407 to last 3 months. This is the second order so next time will have to order the media for annual filter change.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 4, 2026
The air pump came on time and well-boxed. It was as was described and works great in my tank.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Brocksamson7
Post-Delivery Feedback
Mar 2, 2026
I accidentally ordered stuff I had previously put in my cart. I contacted CS and got a response quickly and solutions that were easy. I returned the product and was immediately reimbursed. Everything was A+++
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
rmhovis
Post-Delivery Feedback
Mar 1, 2026
Excellent support. Jaron is a wealth of knowledge and extremely good at explaining to the customer.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Feb 28, 2026
Package that arrived was in a box different from what was ordered. Left message with M&R. They called me back very quickly to let me know that the product I ordered was in the box that I received (I hadn’t opened it yet). Weird practice from Coralvue but it was the right item and it works great. Thanks M&R for quickly responding.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
MGOFNC
Post-Delivery Feedback
Feb 28, 2026
The item was in stock, it was priced right. My order shipped out quickly, was well packaged for safe arrival. I received exactly what I wanted. I'm happy
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Feb 26, 2026
The staff at Marine & Reef/Vasca are exceptional. They respond quickly with resolutions and are patient in this new era of restricted purchasing capacity that we, has a federal agency, find ourselves in.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Satisfied customer
Site Experience Feedback
Feb 23, 2026
This is my first experience ordering from marineandreef.com. It was easy to complete my order. Marineandreef.com has the lowest price for the item I needed.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
RWaggs
Post-Delivery Feedback
Feb 22, 2026
Was skeptical at first when ordering from here but they were the only store with the product I needed online. So I took a chance and It was a very pleasant transaction. I received my order fast and it was everything I wanted. I will order from here again.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Feb 18, 2026
Amazing experience
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Feb 15, 2026
Just what I needed for my water filter
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Feb 11, 2026
The box with my order was stolen from in front of my house and I found it on the street All of the items were stolen
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »
Cody M
Post-Delivery Feedback
Feb 11, 2026
I had an amazing experience. Marine and Reef was very attentive to my order and provided timely updates throughout the process. The package arrived well-packed and even included a complimentary towel, which was a thoughtful touch. Overall, it was an excellent experience and a refreshing change from the hands-off approach that so many e-commerce companies take these days.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Jen
Post-Delivery Feedback
Feb 10, 2026
I would recommend Marine and Reef. They always have what I am looking for and great prices. Delivery is not bad either.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
LEO
Post-Delivery Feedback
Jan 25, 2026
I searched for item by name online. Aqueon 75 came up thru ebay amazon and others. I was looking for replacement pump, most results were for the whole filter. Long story manufacture gave M&R website. Got part I wanted and it works great. Order was on time, no damage. Initial search was bad, M&R met all my expectations
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »

Mike the reefer
Post-Delivery Feedback
Jun 10, 2026
First time purchasing from this company and was a great experience. Part arrived ahead of delivery date. Will order again from them
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
JJ Smooth
Site Experience Feedback
Jun 8, 2026
An amazing experience from start to stop, I couldn’t stop salivating
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 8, 2026
I contacted company to return product (bulb replacement), told them it didn’t work and they said their bulbs not faulty in mist be my fixture
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 1
Full ratings for this review »
South Jersey Dee
Post-Delivery Feedback
Jun 7, 2026
Great product,and the prices are very good.I really love the free shipping. Web site is very easy to navigate.Will use this seller again.I highly recommend them,and the products they sell.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Jenny
Post-Delivery Feedback
Jun 6, 2026
I love how Marine and Reef always packs my purchases so neatly. Marine and Reef excells in their timely shipping and my packages always arrive fast. I have in the past made online purchases with other reefsites and either the item came broken or the packaging arrived badly damaged. My purchases at Marine and Reef always arrive in good shape.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Fluval tubing
Post-Delivery Feedback
Jun 6, 2026
Item was in stock, took advantage and placed the order, my order came in 3days early than expected.will order more in the future
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 2, 2026
Easy to install, great instructions.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 2, 2026
Trying to get Cascade 1000 parts. Found Marine and Reef are a good source since most people don't carry that brand for replacement parts .I need another part, but they too did not have it and have no idea if or when it will come in. Marine and Reef, good....Cascade, bad.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 1, 2026
They have all the things i need!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
sub
Post-Delivery Feedback
Jun 1, 2026
I am very pleased with ordering from Marine and Reef. My order was sent out promptly and they had everything I needed. I will definitely order from them again.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Gomiller66
Post-Delivery Feedback
Jun 1, 2026
Was the only place I could buy just the part and not a whole unit. Saved me a lot of money 💰
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
JB
Post-Delivery Feedback
May 31, 2026
Quick service!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Mandy
Post-Delivery Feedback
May 23, 2026
The tank and stand arrived in great shape! The rocks were broken but that was the least of my worries. Nothing a little glue couldn’t fix!
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
DeeDee
Post-Delivery Feedback
May 23, 2026
Almost all the things I ordered came fine but the packing slip listed the silicone grease included but there was none in the box delivered invoice # 915194order 372137
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Site Experience Feedback
May 22, 2026
It didn't give me a delivery time.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
@guaroreef
Post-Delivery Feedback
May 6, 2026
I was recently researching the Octo Pulse 4 and reached out to several online stores with questions. I chose to purchase from you because you were the only ones who took the time to respond. While I may be an average reef hobbyist, I am constantly looking for ways to improve my tank, and customer service is very important to me. The attention I received from Lorraine was both helpful and much appreciated. Because of her great service, I look forward to being a long-term customer.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
rmhovis
Post-Delivery Feedback
Apr 27, 2026
Excellent customer service. Jaron is a wealth of knowledge.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 25, 2026
Well, they didn't answer my email from a few months ago, but I still trust them to provide quality orders. Insightful emails too. The item was out of stock for a long time, but I pounced when it came back.
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 3
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 22, 2026
Great survive, fast delivery
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 18, 2026
I spoke to a customer service agent before ordering the product. He was knowledgeable and friendly and made it clear if I have any problems with the product he'll take care of me
Overall Rating: 10
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Warr
Post-Delivery Feedback
Apr 16, 2026
Purchased item that had an expiration date of 6/2026 and product had floating organics in which CS rep said it was not unusual since this is an organic product. Also purchased was a larger version of same product with an expiration date of 5/2027 and guess what, no floating organic particles so I guess CS is always right...
Overall Rating: 5
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 6
Full ratings for this review »
Bobby
Post-Delivery Feedback
Apr 14, 2026
Item was easy to locate and it arrived a few days earlier than expected. I sent a message requesting tracking number and I received an email and a phone call back. Would definitely recommend to others.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 11, 2026
I wish customer service could be reached by phone instead of email.
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 5
Full ratings for this review »
Bob
Post-Delivery Feedback
Apr 8, 2026
I was looking for these products on several websites and could not find them (or they were out of stock). The prices were all competitive, or better than, at other websites.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
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Satisfied customer
Post-Delivery Feedback
Apr 4, 2026
The first glass sleeve (for a UV lamp) that I ordered came damaged. Was very well packed, so not the company's fault, but somehow badly treated by the carrier. Marine and Reef was very helpful when I notified them and I soon received a replacement, this one undamaged. Great company. Professional and responsive to its customers.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
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Online Shopper
Post-Delivery Feedback
Mar 28, 2026
Very satisfied with the product and if I have the opportunity to recommend it to a family member or friend, I will.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 26, 2026
This is the only website I have found replacement parts for a redsea E-170
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
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Al
Post-Delivery Feedback
Mar 23, 2026
I actually informed a friend of my this past week about Marine and Reef and what they carried and reasonably priced.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
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Online Shopper
Post-Delivery Feedback
Mar 19, 2026
good source
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
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J.from El Paso, TX
Post-Delivery Feedback
Mar 16, 2026
I had an issue with one of my order, ABC Reagents that arrived damaged, but as soon as I contacted Marine and Staff, the staff took care of it immediately, by thr end of the week, I received a replacement package which arrived all intact, no damages to report.
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 15, 2026
NA
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 10
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SK
Post-Delivery Feedback
Mar 14, 2026
Missing thermometer. I ordered 2 and only one arrived. Both sponge filters and the arrived thermometer are just right.
Overall Rating: 2
Would Shop Here Again: 3
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: N/A
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Online Shopper
Post-Delivery Feedback
Mar 7, 2026
Great service
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
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Online Shopper
Post-Delivery Feedback
Mar 6, 2026
Only place that carries replacement parts for the filters that I use. Overall experience with company was excellent and their tracking allowed me to stay in the loop of my package. Equipment was not over priced and arrived as advertised.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
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Brocksamson7
Post-Delivery Feedback
Mar 5, 2026
Came quickly and works great!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
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BabyDoll62
Post-Delivery Feedback
Mar 5, 2026
I ordered filter media for my Fluval 406/407 to last 3 months. This is the second order so next time will have to order the media for annual filter change.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
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Online Shopper
Post-Delivery Feedback
Mar 4, 2026
The air pump came on time and well-boxed. It was as was described and works great in my tank.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Brocksamson7
Post-Delivery Feedback
Mar 2, 2026
I accidentally ordered stuff I had previously put in my cart. I contacted CS and got a response quickly and solutions that were easy. I returned the product and was immediately reimbursed. Everything was A+++
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
rmhovis
Post-Delivery Feedback
Mar 1, 2026
Excellent support. Jaron is a wealth of knowledge and extremely good at explaining to the customer.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Feb 28, 2026
Package that arrived was in a box different from what was ordered. Left message with M&R. They called me back very quickly to let me know that the product I ordered was in the box that I received (I hadn’t opened it yet). Weird practice from Coralvue but it was the right item and it works great. Thanks M&R for quickly responding.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
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MGOFNC
Post-Delivery Feedback
Feb 28, 2026
The item was in stock, it was priced right. My order shipped out quickly, was well packaged for safe arrival. I received exactly what I wanted. I'm happy
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Feb 26, 2026
The staff at Marine & Reef/Vasca are exceptional. They respond quickly with resolutions and are patient in this new era of restricted purchasing capacity that we, has a federal agency, find ourselves in.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Satisfied customer
Site Experience Feedback
Feb 23, 2026
This is my first experience ordering from marineandreef.com. It was easy to complete my order. Marineandreef.com has the lowest price for the item I needed.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
RWaggs
Post-Delivery Feedback
Feb 22, 2026
Was skeptical at first when ordering from here but they were the only store with the product I needed online. So I took a chance and It was a very pleasant transaction. I received my order fast and it was everything I wanted. I will order from here again.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Feb 18, 2026
Amazing experience
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
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Online Shopper
Post-Delivery Feedback
Feb 15, 2026
Just what I needed for my water filter
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Feb 11, 2026
The box with my order was stolen from in front of my house and I found it on the street All of the items were stolen
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »
Cody M
Post-Delivery Feedback
Feb 11, 2026
I had an amazing experience. Marine and Reef was very attentive to my order and provided timely updates throughout the process. The package arrived well-packed and even included a complimentary towel, which was a thoughtful touch. Overall, it was an excellent experience and a refreshing change from the hands-off approach that so many e-commerce companies take these days.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
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Jen
Post-Delivery Feedback
Feb 10, 2026
I would recommend Marine and Reef. They always have what I am looking for and great prices. Delivery is not bad either.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
LEO
Post-Delivery Feedback
Jan 25, 2026
I searched for item by name online. Aqueon 75 came up thru ebay amazon and others. I was looking for replacement pump, most results were for the whole filter. Long story manufacture gave M&R website. Got part I wanted and it works great. Order was on time, no damage. Initial search was bad, M&R met all my expectations
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »