MAC Cosmetics Customer Reviews
MAC Cosmetics holds a 8.9/10 overall rating based on 2,400 verified post-delivery reviews on Bizrate.
MAC Cosmetics Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
7 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 82% |
 Neutral | 9% | 7% |
 Negative | 11% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for MAC Cosmetics
Showing 1 - 50 of 57,777
Ajik
Site Experience FeedbackJul 2, 2026
Easy to purchase my last previous order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
V
Site Experience FeedbackJul 2, 2026
It was easy to use but I wish you offered Apple Pay at checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tanya
Site Experience FeedbackJul 2, 2026
Love the products and the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackJul 2, 2026
Mac I recommend to all who love makeup there foundation shades along with other products will never disappoint.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
I love shopping online with Mac I just wish the website's letters were a little bigger I can't really see too good LOL and the letters are very small but I just wear my glasses
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
my newww lipstick
Site Experience FeedbackJul 2, 2026
store was out of my item i was sad and i looked online and it was here ao i ordered extraa
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mira
Site Experience FeedbackJul 2, 2026
I had a great experience, I had to así for help to find my match. I recently purchased the studio radiance foundation and I need a match for the concealer. The person that help me was really helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kellikay
Site Experience FeedbackJul 2, 2026
Sometimes the names of the products throw me off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Friday
Site Experience FeedbackJul 2, 2026
Website restarts/resets a lot, gets overloaded easily and sometimes gives me the "we ran into an unexpected problem" screen
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meli
Post-Delivery FeedbackJul 2, 2026
Comirar en Mac Cosmetics fue una de las mejores cosas que pude hacer porq todo lo que tienen me encanto y no solo eso sino la calidad que tiene , volvería a comprar y recomendaría a familiares y amigos
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Danielle
Site Experience FeedbackJul 2, 2026
Nice website
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackJul 2, 2026
Great experience I just wish there was more stock on lip duos.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cathy
Site Experience FeedbackJul 2, 2026
A little maneuvering on the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melissa H
Site Experience FeedbackJul 2, 2026
Great experience. Love that I can order from previous orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
moonfig
Site Experience FeedbackJul 2, 2026
easy and quick check out. great mascara
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nadeeah
Site Experience FeedbackJul 2, 2026
The website itself is okay. I would prefer the various offers show up at check out and upon log on. My biggest issue is the color change for some products and not all..still confusing. What the person in the store helped with was wrong 😕 and wasnt a good experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
May
Site Experience FeedbackJul 2, 2026
nice make up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackJul 2, 2026
Very user friendly, easy to use and search
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heather
Site Experience FeedbackJul 2, 2026
Lots of selection. Easy to find what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChevyChic
Site Experience FeedbackJul 2, 2026
I have not had a bad experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robyn Rainbow 🌈
Site Experience FeedbackJul 2, 2026
Great product , excellent ordering experience, highly recommended $
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zelle
Site Experience FeedbackJul 2, 2026
Was easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Trish
Site Experience FeedbackJul 2, 2026
I never have any problems when I order from the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Heather
Site Experience FeedbackJul 2, 2026
Was good. Excited to try you guys out I've only ever used Jeffree Star lipsticks
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ma'am
Site Experience FeedbackJul 2, 2026
Today I ordered the All-over face pen. I love it. I was sad to hear that Dillards was no longer going to carry this product in the store. I am glad that ordering online was pretty easy, but I do like person-to-person sales contact.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Briayna
Site Experience FeedbackJul 2, 2026
No problems
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ansley
Site Experience FeedbackJul 2, 2026
Amazing!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aa
Site Experience FeedbackJul 2, 2026
Love mac
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Really easy to shop abd love that the products I needed were available
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cathy
Site Experience FeedbackJul 2, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marisol
Site Experience FeedbackJul 2, 2026
Great product, easy to navigate website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patsy
Site Experience FeedbackJul 2, 2026
Very easy purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Butterfly
Site Experience FeedbackJul 2, 2026
I love Mac. Been buying your products over 20 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andre
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Emiii
Site Experience FeedbackJul 2, 2026
Everything is great except seeing saved for later products. It’s impossible.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vette
Site Experience FeedbackJul 2, 2026
When I pulled up the website, I was happily surprised when I saw the big sale of the cosmetics. I am retired now and I live off a fixed income once a month so this is affordable for me. I also like the new product for face and body combined. The only thing I didn’t like was finding my foundation and my history so it would be easier for me to order. I also didn’t get the coupon or code for my loyalty as promised.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KC
Site Experience FeedbackJul 2, 2026
I think the website is user friendly. I really wish there were more storefronts available near me, but sadly they have closed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sasha
Site Experience FeedbackJul 2, 2026
I’ve been using MAC products for 15 years. The OG makeup brand that I’ll never stop using!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blue Nova
Site Experience FeedbackJul 2, 2026
A little slow. Circled around and stuck a few times. Also I wanted products home delivered for 7.95 and one product wasn’t available so I paid overnight shipping because it’s the one thing I wanted quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KR
Site Experience FeedbackJul 1, 2026
A little sluggish
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
It was a smooth and efficient process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Serina
Site Experience FeedbackJul 1, 2026
I liked that there is a place to see my order history so all I have to do is reorder
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Alexandra
Site Experience FeedbackJul 1, 2026
The site was easy to use and I was able to quickly find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jaxx
Site Experience FeedbackJul 1, 2026
Good experience overall - click over from pay pal wasn’t as smooth as other sites. But idc I love the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luna
Site Experience FeedbackJul 1, 2026
It was good, the only thing that I wasn’t a fan of was when I would leave my tab open in safari and I would leave the app for a while, when ever I came back I had to re login to my account so I could se my cart.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yvette
Site Experience FeedbackJul 1, 2026
Love MAC!!! If you need models, contact me!
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackJul 1, 2026
I like the try on feature. It helps to know what you’re getting when purchasing lipsticks online. I would love to see more discounts or promo codes.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jas
Site Experience FeedbackJul 1, 2026
Easy and seamless! I was able to find exactly what I was looking for quickly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amelia
Site Experience FeedbackJul 1, 2026
Love Mac products, just wish some things weren’t sold out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10