MAC Cosmetics Customer Reviews
MAC Cosmetics holds a 8.9/10 overall rating and 2,230 verified post-delivery reviews on Bizrate.
MAC Cosmetics Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
7 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 79% |
 Neutral | 9% | 9% |
 Negative | 11% | 12% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for MAC Cosmetics
Showing 1 - 50 of 54,871
Nikki B
Site Experience FeedbackJul 29, 2026
My online experience was quick and easy. I’m completely satisfied with my experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shikz
Site Experience FeedbackJul 29, 2026
Good experience, simple
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
María
Site Experience FeedbackJul 29, 2026
Only good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cr
Site Experience FeedbackJul 29, 2026
it was alright
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Be cruelty free
Site Experience FeedbackJul 29, 2026
The website worked well and was quick. I’m conflicted because as good as the products may be, I’m not sure if it’s cruelty free and it truly is losing me as a customer.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Jaz
Site Experience FeedbackJul 29, 2026
No bad interaction with the website everything went well
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Viv
Site Experience FeedbackJul 29, 2026
Good experience shopping online, however wish there was an option for Apple Pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bebe
Site Experience FeedbackJul 29, 2026
I love how you can easily find what your looking for!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Irma
Site Experience FeedbackJul 29, 2026
Site is a little baggy. Also, I want to be able to have a wish list and purchases favorite for products. No great way to organize that on the app.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Sami Moon
Site Experience FeedbackJul 29, 2026
It was easy and able to find what I needed and easy to remove from cart.However, there was a lot of glitches.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alyssa
Site Experience FeedbackJul 29, 2026
Easy check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KC
Site Experience FeedbackJul 29, 2026
There was no option to select pick up from store prior to checkout and no indication I could so I almost cancelled the purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackJul 29, 2026
On iPhone format website was difficult to operate and it was difficult to sign up my account. It would let me scroll to bottom to press sign up for whatever reason. However was super impressed and very easily found all shades I was looking for. Was impressed they were in stock in multiple locations where I could drive to!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thuy Ng
Site Experience FeedbackJul 29, 2026
Bought 2 lipsticks in store today and I really like it! I had to place 3 more online when I got home since it’s the last day of the sale event.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
praddy
Site Experience FeedbackJul 29, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leiloesq
Site Experience FeedbackJul 29, 2026
It's easy to shop on this website, but it Durant always have all the products in the line.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sanz H.
Site Experience FeedbackJul 29, 2026
Very satisfied, easy to use. I typically buy at my favorite place — DCA airport.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristen
Site Experience FeedbackJul 29, 2026
I think the layout was organized and easy to navigate. I just felt like it was lagging at some points.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Heidi DC
Site Experience FeedbackJul 29, 2026
Website is easy to navigate and checkout is fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D nice
Site Experience FeedbackJul 29, 2026
My experience was ok the only setback was I wanted to pick up in store so now I have to wait for everything but overall it was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
pepper
Site Experience FeedbackJul 29, 2026
good. wish order minimum for free shipping was lower
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
JolieHarlow
Site Experience FeedbackJul 29, 2026
Easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KayKay
Site Experience FeedbackJul 29, 2026
I felt like the website was easy to navigate. It just seems to load a bit slow at times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
COCO
Site Experience FeedbackJul 29, 2026
Great :)
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Laura G
Site Experience FeedbackJul 29, 2026
I found the experience of the MAC website pretty straightforward and easy to navigate. I have no notes.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 29, 2026
It was a good overall experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gifted1365
Site Experience FeedbackJul 29, 2026
Everything was easy for me to select for what products I wanted and was descriptive to make my selections
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Angela
Site Experience FeedbackJul 29, 2026
Easy to use site I would love if all the color products were displayed on models of various tones. I used social media post but it would have made my purchase faster to stay on the site to see how lip colors would look on my skin tone.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kate
Site Experience FeedbackJul 29, 2026
amazing! 10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruth
Site Experience FeedbackJul 29, 2026
I personally usually purchase Mac in store but Shopping on line was a good experience easy and I wouldn’t change Mac products. 100% satisfied with product all the time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
QueenMichelle
Site Experience FeedbackJul 29, 2026
I love MAC lip glasses and the website was easy for me to navigate through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KTG
Site Experience FeedbackJul 29, 2026
I loved the promotions today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NVA Girl
Site Experience FeedbackJul 29, 2026
I was unable to make the purchase from my iphone. I had to use a computer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jazzy
Site Experience FeedbackJul 29, 2026
It would be helpful if there were makeup recommendations and combos based on your skin shade. Like if you wear NW45, these are the perfect nude lip combos for you, etc.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CrysK
Site Experience FeedbackJul 29, 2026
Site is a little bit hard to navigate on my phone. Great product description and images. I like that the new photo have make combos/ ideas with suggestions to other Mac products
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
Iii
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Elou504
Site Experience FeedbackJul 29, 2026
The site was user friendly, I was shopping under the lipstick sale. Placing the order was easy due to sale items being labeled.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jocyyy
Site Experience FeedbackJul 29, 2026
Love the sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
Yhhh
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
K-Dot
Site Experience FeedbackJul 29, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kua
Site Experience FeedbackJul 29, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tricia
Site Experience FeedbackJul 29, 2026
I would like to see real people we know wearing their colors so we know what we like to see
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Maggie
Site Experience FeedbackJul 29, 2026
When clicking into a product I was redirected to the page of the product listing all its details and such, but when scrolling back to previous page it would restart me from the top of the page as opposed to picking up where I left off. Inconvenient while shopping as sometimes people are too lazy ie. me - to scroll all the way back down to continue shopping.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aileen
Site Experience FeedbackJul 29, 2026
Bought some lipliners to stock up because of their sale, they are my absolute favorites! My overall experience for ordering today was incredibly easy, absolutely would call myself a MAC lover <3
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
CourtMi
Site Experience FeedbackJul 29, 2026
I have no complaints. The site performed as expected and shopping was a breeze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deeps
Site Experience FeedbackJul 29, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Taloola
Site Experience FeedbackJul 29, 2026
I love the try on feature. Really is helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackJul 29, 2026
It was easy to access and choose products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shanda
Site Experience FeedbackJul 29, 2026
Love Mac!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10