MAC Cosmetics Reviews - 2,447 Post-Delivery Reviews - 9/10
MAC Cosmetics Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
7 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 83% |
 Neutral | 9% | 9% |
 Negative | 10% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for MAC Cosmetics
Showing 1 - 50 of 60,972
Moby
Site Experience FeedbackJun 13, 2026
Love MAC; good experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vickey
Site Experience FeedbackJun 13, 2026
Easy To Navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Whitney
Site Experience FeedbackJun 13, 2026
Always a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenn
Site Experience FeedbackJun 13, 2026
The website is very easy to use and navigate. The items are described and photographed very well as well as depicted on different skin tones to accurately shoe pigments.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tosh
Site Experience FeedbackJun 13, 2026
I enjoyed my overall interaction on the website today!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gia
Site Experience FeedbackJun 13, 2026
Website was easy to navigate. I was able to find what I needed quickly and easily added them to my cart. Checkout including payment and shipping was the best part of the process. After purchase was complete, I got an email confirmation right away.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Asel
Post-Delivery FeedbackJun 13, 2026
It would been better if I’d received my order in one package. I received two separate packages.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Nemmers
Site Experience FeedbackJun 13, 2026
Very understandable. Came for Chappells collab and it clearly stated one of her lipsticks were out of stock but it would still be ordered just take longer to ship. Wasn’t my shade but if it were I would’ve ordered knowing it would’ve taken longer. Also I wish Chapell had an eyeshadow pallet!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SuzieQ
Site Experience FeedbackJun 13, 2026
I have been a Mac cosmetic customer for four decades. I really really really miss the currant lip liner 😞
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rose
Site Experience FeedbackJun 13, 2026
mac lover, worked with the brand in store. only now not close to a mac store so ordering online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jack
Site Experience FeedbackJun 13, 2026
It was very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kris
Site Experience FeedbackJun 13, 2026
Amazing experience would buy online again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kris
Site Experience FeedbackJun 13, 2026
Easy to navigate with 100% continue to purchase the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sone
Site Experience FeedbackJun 13, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harriet
Site Experience FeedbackJun 13, 2026
Website was easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikki L.
Site Experience FeedbackJun 13, 2026
Love this easy to use website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kidney
Site Experience FeedbackJun 13, 2026
Overall good experience! I just wanted a limited edition product that's sold-out everywhere.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
CandieCarole
Site Experience FeedbackJun 13, 2026
I love Mac makeup at a fair price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maddie
Site Experience FeedbackJun 13, 2026
The online ordering service was very good. I did like it. The only thing I didn’t quite understand was why I couldn’t select same day delivery, or why it was cheaper than normal.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 13, 2026
Wish you can compare different shades next to each other instead of refreshing to a different page back n forth. To see if there are any similarities.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
T
Site Experience FeedbackJun 13, 2026
I miss the old 90s formulas, the lipstick just aren’t the same today
- Overall Rating: 10
- Would Shop Here Again: 4
- Likelihood To Recommend: 7
KB
Site Experience FeedbackJun 13, 2026
The website was slow/lagging. At times it was reloading a previous screen or not processing the clicks. Other than this, the site was easy to locate products I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ana
Site Experience FeedbackJun 13, 2026
I wasn't able to see all of my past purchases. Some items are available in store not available online. Not all sets are complete.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Molly
Site Experience FeedbackJun 13, 2026
Super easy and simple checkout!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Islandlady83
Site Experience FeedbackJun 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenjira
Site Experience FeedbackJun 13, 2026
Very good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AT
Post-Delivery FeedbackJun 13, 2026
It was very easy to order and thd delivery was quick! Very satisfied with Mac as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Hana
Post-Delivery FeedbackJun 13, 2026
I was pro member but it’s expired. I had customers who wants to make up for prom and it came out great with MAC cosmetics it looks so professional!
- Overall Rating: 8
- Would Shop Here Again: 3
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 7
Clover
Site Experience FeedbackJun 13, 2026
Great deals and coupons, so excited to get my makeup in the mail. Even more excited to expand my MAC collection, it looks like there are great rewards options!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
It was good just slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackJun 13, 2026
website was a little slow on my phone but got it to work.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Plumping
Site Experience FeedbackJun 13, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackJun 13, 2026
MAC is my goto, I don't wear any other cosmetics. I buy in bulk so that I dont have to purchase so often. Love the company love love the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erika
Site Experience FeedbackJun 13, 2026
Always easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 13, 2026
Shipping box arrived completely damaged- no top and sides to box held together with rubber bands. Product wasn’t good either. Returned product and still waiting on a refund.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 2
- On Time Delivery: 7
- Customer Support: N/A
TG
Site Experience FeedbackJun 13, 2026
Love this product and the quality of the product!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ginny
Site Experience FeedbackJun 13, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Brianna
Site Experience FeedbackJun 13, 2026
Very great. Fast and efficient.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jane
Site Experience FeedbackJun 13, 2026
Website was easy to navigate and I found exactly what I was looking for. I was a little confused because I kept trying to add a coupon code but maybe these products dont allow for the code. The code said it was applied but I didnt not see the discount. Other than that my purchase was quick and easy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xoxo gossip girl
Site Experience FeedbackJun 13, 2026
MAC website is decent to shop online with.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Ty
Site Experience FeedbackJun 13, 2026
Everything went smoothly I usually order Mac products from Ulta but decided to come right to the source!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ImaGroovychick
Site Experience FeedbackJun 13, 2026
No complaints. Easy to place order. Chappell Roan is awesome. Viva Glam is an amazing program!!! I've happily supported it since it's first campaign.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sonya
Site Experience FeedbackJun 13, 2026
Always love shopping with Mac. Great products and good overall experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rrose
Site Experience FeedbackJun 13, 2026
Love this color. I wish it was going to ship sooner, though
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
VVale
Site Experience FeedbackJun 13, 2026
Best Makeup
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cherenet
Site Experience FeedbackJun 13, 2026
I am dark complexion and this product works best for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teach
Site Experience FeedbackJun 13, 2026
It would have been nice to get free shipping once a certain amountt was. spent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DeliaM
Site Experience FeedbackJun 13, 2026
It was overall good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tracy’s.
Site Experience FeedbackJun 13, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cookie
Site Experience FeedbackJun 13, 2026
In my overall interaction with the website, i had a good experience, nothing bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10