MAC Cosmetics Customer Reviews
MAC Cosmetics holds a 8.9/10 overall rating and 2,210 verified post-delivery reviews on Bizrate.
MAC Cosmetics Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
7 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 80% |
 Neutral | 9% | 10% |
 Negative | 11% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for MAC Cosmetics
Showing 1 - 50 of 54,612
Nene
Site Experience FeedbackAug 6, 2026
Good experience with the Mac website
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rosita
Site Experience FeedbackAug 6, 2026
The product was sold out already. Can we be realistic about the availability of some products, especially on collabs
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tasha
Site Experience FeedbackAug 6, 2026
Found a item that I have been searching for over a year
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alexa B
Site Experience FeedbackAug 6, 2026
It was awesome, love the products and the prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daria
Site Experience FeedbackAug 6, 2026
I was confused that “welcome discount” was not working when I tried to redeem it. As I understand after, the welcome discount can be provided only on the second purchase? Confusing
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Trina
Site Experience FeedbackAug 6, 2026
Simple and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bm
Site Experience FeedbackAug 6, 2026
Pretty good no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Virginia Griffin
Site Experience FeedbackAug 6, 2026
I was able to find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackAug 6, 2026
The product I ordered is only available online so that is annoying as the $8.00 shipping charge is too much. If the product isn't available for pick up in a store I think the delivery should be free. Plus 5-7 days is kind of long for standard delivery
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ahmeeks
Site Experience FeedbackAug 6, 2026
A large variety of products, however; finding specifically what you are looking for is like finding a needle in a haystack.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Julia
Site Experience FeedbackAug 6, 2026
Website was very easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Twizzle
Site Experience FeedbackAug 6, 2026
Love! I’m a M.A.C girly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vivi
Site Experience FeedbackAug 6, 2026
Very happy with my first Mac purchases! :)
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ag
Site Experience FeedbackAug 6, 2026
Good selection. Was able to purchase things that are no longer in the store.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Poppy Dottie
Site Experience FeedbackAug 6, 2026
I couldn’t find the collection at first but then I typed in the collection name on the search bar and it came up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debz
Site Experience FeedbackAug 6, 2026
I have only great things to say because I love my MAC products with great options to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina Faye
Site Experience FeedbackAug 6, 2026
Great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kah
Site Experience FeedbackAug 6, 2026
Cassandra 1045 antiga estrada Fall River Dartmouth ma 7748238966
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ManhattanGirl
Site Experience FeedbackAug 6, 2026
I just wish more items were eligible for the welcome code or actual welcome gift item or free shipping with it
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Robbie
Site Experience FeedbackAug 6, 2026
Easy to use , no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rowena
Site Experience FeedbackAug 6, 2026
Easy purchased experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
I like mac the most
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yogi
Site Experience FeedbackAug 6, 2026
Very Quick and smooth
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lori
Site Experience FeedbackAug 6, 2026
Perfect!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BigKat
Site Experience FeedbackAug 6, 2026
I have found the site suggests colors of the product that one is looking at. That has made me accidentally buying the wrong product. It’s not as user friendly as it could be.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
The website is very shaky.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
As a Mac loyalty member I was surprised to notice the shipping is eight dollars. Previously it was free and it’s really making me rethink purchasing items from the Mac website. And the only reason I ended up completing my purchase and paying eight dollars for delivery is because this item was unavailable at my Ulta
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackAug 6, 2026
Im not sure why there’s a delivery fee even when shipping is free. Everything else was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SHARON
Site Experience FeedbackAug 6, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tee
Post-Delivery FeedbackAug 6, 2026
I really needed a good facial moisterizing product for my skin. I have tried several brands and they were not compatible with my dry african american skin. I have tried Dior, Clinique,and chanel and less expensive ones. So far MAC has been working for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sunshine
Site Experience FeedbackAug 6, 2026
It was so easy to find the lipsticks I was looking for that I was unable to locate at a mac cosmetics counter
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Josephine
Site Experience FeedbackAug 6, 2026
Good. Please bring back cool tones and I love the chalk and paints ! That’s definitely the vibe
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Cali
Site Experience FeedbackAug 6, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tess
Site Experience FeedbackAug 6, 2026
Amazing I love MAC 4ever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mejia
Site Experience FeedbackAug 6, 2026
You need Apple Pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sheneva
Site Experience FeedbackAug 6, 2026
Ordering was quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
It was a pretty good experience no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DaturaMoon
Site Experience FeedbackAug 6, 2026
Have loved MAC cosmetics since they came out! Looking forward for more cool toned options!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Easy-to-use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bunni
Site Experience FeedbackAug 6, 2026
The experience was simple and easy the only part I did not like is that it did not provide me with same day delivery because of my location but you delivered before I don't understand why my location is undeliverable now
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Viv
Site Experience FeedbackAug 6, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Sunshine305
Site Experience FeedbackAug 6, 2026
Very good products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
N
Site Experience FeedbackAug 6, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
I wouldn't change anything. Found everything I need quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jocey
Site Experience FeedbackAug 6, 2026
The main reason for my purchase is the Basquiat collection. We need more creative collections and color stories with solid formulas, along with far more accessible pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
J
Site Experience FeedbackAug 6, 2026
Easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easy peasy
Site Experience FeedbackAug 6, 2026
Great I found what I needed right away.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NicoleA
Site Experience FeedbackAug 6, 2026
The site is really easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mac
Site Experience FeedbackAug 6, 2026
I love MAC!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mac
Site Experience FeedbackAug 6, 2026
Love buying there products great quality and great variety
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10