MAC Cosmetics Customer Reviews
MAC Cosmetics holds a 9/10 overall rating based on 2,420 verified post-delivery reviews on Bizrate.
MAC Cosmetics Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
7 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 82% |
 Neutral | 9% | 7% |
 Negative | 11% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for MAC Cosmetics
Showing 1 - 50 of 57,815
KR
Site Experience FeedbackJul 1, 2026
A little sluggish
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
It was a smooth and efficient process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Serina
Site Experience FeedbackJul 1, 2026
I liked that there is a place to see my order history so all I have to do is reorder
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Alexandra
Site Experience FeedbackJul 1, 2026
The site was easy to use and I was able to quickly find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jaxx
Site Experience FeedbackJul 1, 2026
Good experience overall - click over from pay pal wasn’t as smooth as other sites. But idc I love the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luna
Site Experience FeedbackJul 1, 2026
It was good, the only thing that I wasn’t a fan of was when I would leave my tab open in safari and I would leave the app for a while, when ever I came back I had to re login to my account so I could se my cart.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yvette
Site Experience FeedbackJul 1, 2026
Love MAC!!! If you need models, contact me!
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackJul 1, 2026
I like the try on feature. It helps to know what you’re getting when purchasing lipsticks online. I would love to see more discounts or promo codes.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jas
Site Experience FeedbackJul 1, 2026
Easy and seamless! I was able to find exactly what I was looking for quickly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amelia
Site Experience FeedbackJul 1, 2026
Love Mac products, just wish some things weren’t sold out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellie
Site Experience FeedbackJul 1, 2026
It was fast and painless never with the new shades . A great experience. #macrocks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nique
Site Experience FeedbackJul 1, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carol
Site Experience FeedbackJul 1, 2026
Im having problems to pay with a gift card
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Krys
Site Experience FeedbackJul 1, 2026
Loving this website! Makes it easy to receive my favorite products without the hassle of shopping, delivered to my residence. So very convenient 👏 ☺️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LouPro
Site Experience FeedbackJul 1, 2026
14 items max is ridiculous and when I had to delete items the cart didn’t reset and I had to choose products all over again
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KarinA
Site Experience FeedbackJul 1, 2026
Bought several products recommended by an influencer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alemap
Site Experience FeedbackJul 1, 2026
My purchase was easy. I loved the 15% off welcome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Love Mac
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Queen Oni Ife
Site Experience FeedbackJul 1, 2026
Using the website on the phone works best. I tried using it on my PC, and the page wasn't working correctly. It required my phone number, but there was no phone number field.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SantaFeGirl
Site Experience FeedbackJul 1, 2026
this site is always easy and easy on the eyes visually.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Musya
Site Experience FeedbackJul 1, 2026
My overall interaction was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Denise
Site Experience FeedbackJul 1, 2026
very easy to navigate and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lavinia
Site Experience FeedbackJul 1, 2026
I’m very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bertie
Site Experience FeedbackJul 1, 2026
Staff has been incredibly helpful in helping me pick out products-some of which I would never had thought of but love.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Taki
Site Experience FeedbackJul 1, 2026
Always perfection!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweets
Site Experience FeedbackJul 1, 2026
My purchase went well just the prices are high
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Didi
Site Experience FeedbackJul 1, 2026
Quality all around - products and service. Leading brand for excellence!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kacey
Site Experience FeedbackJul 1, 2026
Excellent website. Love the try-on camera!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Site easy to follow . I LOVE MAC Cosmetics!! I have put no other makeup on for the 30 some odd years!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
When checking out the welcome discount didn't properly apply to my order, which caused me to have to get on the phone with customer service to have it resolved. That wasn't a good part of my experience with MAC. Other than that I've had a good experience with MAC thus far.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Meli
Site Experience FeedbackJul 1, 2026
Easily to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
I love and respect MAC products for so long and they are great. This product is one of my favorite brands. Buying them online was easy and nice experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
katze
Site Experience FeedbackJul 1, 2026
the website loads a bit sluggish . but over all the function is okay.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Ana
Post-Delivery FeedbackJul 1, 2026
I ordered 24 hour lip lock and my order arrived on time. It was good quality. It lasted no issues. I love wearing it. It’s comfortable but Matte the colors online were a good representation of what I received in the mail even slightly better on me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lee
Site Experience FeedbackJul 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mala
Site Experience FeedbackJul 1, 2026
Love Mac products experience shopping online was very helpful and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
McLiberty
Site Experience FeedbackJul 1, 2026
The website is definitely user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
María Guzmán
Post-Delivery FeedbackJul 1, 2026
I recently tried the MAC Lipglass in the shade 'Spice' and I'm honestly obsessed with the color and the high-gloss finish. It gives you that perfect juicy lip look that stays put for hours and looks incredibly smooth. Overall, I'd 100% recommend MAC Cosmetics because 'Spice' is an absolute staple shade that delivers exactly what it promises—mega shine and beautiful color
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ash
Site Experience FeedbackJul 1, 2026
Great experience like always.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mirals Makeovers
Site Experience FeedbackJul 1, 2026
All went very well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
super star
Site Experience FeedbackJul 1, 2026
It was fast and convenient.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rx
Site Experience FeedbackJul 1, 2026
I think the payment page went through without extra verification I put my card info in and the order was submitted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lolo
Site Experience FeedbackJul 1, 2026
Great features for featured product, love how easy it is to see and use my rewards
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MC
Post-Delivery FeedbackJul 1, 2026
Love it, love Mac!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Annie
Site Experience FeedbackJun 30, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lu
Site Experience FeedbackJun 30, 2026
Easy to find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Adri
Site Experience FeedbackJun 30, 2026
Love the same day shipping option!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Great experience. Very easy checkout!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo-Ann J
Site Experience FeedbackJun 30, 2026
Upscale and luxury products that, presume the substance of my pigmentation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10