MAC Cosmetics Reviews - 2,462 Post-Delivery Reviews - 9/10
MAC Cosmetics Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
7 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 83% |
 Neutral | 9% | 8% |
 Negative | 9% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for MAC Cosmetics
Showing 1 - 50 of 58,505
RayRay
Site Experience FeedbackJun 16, 2026
Awesome choices to choose from. Always excellent quality!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Soey
Site Experience FeedbackJun 16, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 16, 2026
Very good products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trice
Site Experience FeedbackJun 16, 2026
Love the constant promos and samples!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Very easy online shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Billie J
Site Experience FeedbackJun 16, 2026
I had a lot of trouble placing my order as several times after I picked my items it would not go to the payment phase, I probably tried 4 or .5 times.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lipstick luver
Site Experience FeedbackJun 16, 2026
I found the site very easy to navigate. I knew what I was looking for and found it quite easily and wound up purchasing a few other items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cece
Post-Delivery FeedbackJun 16, 2026
I didn’t get my sample products even after reaching out to customer service 100 times
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 1
Amisls
Site Experience FeedbackJun 16, 2026
Very goid
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
All good!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meishalee81
Site Experience FeedbackJun 16, 2026
No issues, found what I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MonaLisa571
Site Experience FeedbackJun 16, 2026
It was very easy to make a purchase. The website is user friendly and explains the shipping options clearly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dena
Site Experience FeedbackJun 16, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 16, 2026
The product online looked different than in the store. I hesitated because I thought it was too light. It's okay but it took forever to get to me.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: N/A
Orion
Site Experience FeedbackJun 16, 2026
Overall good. Worried how close shade is between pics and online reviews
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda
Site Experience FeedbackJun 16, 2026
I found it difficult to build eyeshadow palettes without switches of the colors. Seeing it on someone's eyes while I am building the custom palettes would have been super helpful.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Get free shipping
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bodash
Site Experience FeedbackJun 16, 2026
Website needs improvement
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Malka
Site Experience FeedbackJun 16, 2026
good. no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tam
Site Experience FeedbackJun 16, 2026
It was easy to make the purchase and navigate through the site.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Candy
Site Experience FeedbackJun 16, 2026
No problems at all. Always easy to place order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mali
Site Experience FeedbackJun 16, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JB
Site Experience FeedbackJun 16, 2026
Mac is my go-to cosmetic - face and eyes! Easy to order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paty
Site Experience FeedbackJun 16, 2026
I’m very satisfied shopping online!! I loved the products of MAC
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CAB
Post-Delivery FeedbackJun 16, 2026
I have used Mac for many years and I share with everyone what kind I use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 16, 2026
Very good and satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Viv
Site Experience FeedbackJun 16, 2026
Could not check out with PayPal despite being offered
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mac user
Site Experience FeedbackJun 16, 2026
Easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Great experience, easy to work. A little bit of a lag time when adding to cart so I clicked twice and then it added 2 to cart but easily fixed in cart. Easy to redeem rewards
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miamore
Site Experience FeedbackJun 16, 2026
Ordering was easy However in store personal shopping is the best way to purchase . Sad that the single standing Mac stores are closing
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jayjay
Post-Delivery FeedbackJun 16, 2026
Everything was great about this purchase. I was only sad about not receiving one item, but the price of that item was refunded back with please so I do love that most companies do not do that but Mac has it right and Mac is always tried and true.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
nattan.7
Post-Delivery FeedbackJun 16, 2026
i loved my recent order either mac. i did notice that some of the lip liners were either longer or shorter and had different caps. other than that i love them!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Necky
Site Experience FeedbackJun 16, 2026
Super happy with my purchase this is the only make up that does not gives me allergies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Fantastic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Theresa
Site Experience FeedbackJun 16, 2026
It was a good experience. I especially like the try on feature. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nisa Walker
Site Experience FeedbackJun 16, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mar Mar
Post-Delivery FeedbackJun 16, 2026
The co dealer matches my skin and covers my imperfections. The mascara makes my eyebrows ans lashes bright and longvlashes with it. The foundation I'm gettingvusectobthe color I dont thin it is my best match but it stays good all day. Lipstick i love my favorite one not the c one I got in this order. Concealer is my fav
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bean
Site Experience FeedbackJun 16, 2026
The website is fine, it’s the product I have feedback on. I like most of the products but the makeup that goes around the eyes, that says it does not migrate is not true. If I sweat the concealers always migrate into my eyes and cause burning.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Delightful
Site Experience FeedbackJun 16, 2026
Continue to offer quality products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
My exper
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ds
Site Experience FeedbackJun 16, 2026
I have an okay interaction. I wish chat live was more responsive and quicker.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
It was a bit laggy but overall a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JC Mac girl.
Site Experience FeedbackJun 16, 2026
My experience was good. I was a bit confused and disappointed with the discount offer which said 30 off 50 at checkout. I could not use it.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
KenziiK
Site Experience FeedbackJun 15, 2026
Website is always easy to use! I never have a problem!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jizzel
Site Experience FeedbackJun 15, 2026
The website made it easy to find what I was looking for. I checked out in less than 3 minutes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kellz
Site Experience FeedbackJun 15, 2026
Completing my purchase today was easy. I was finally able to obtain a product I have been wanting for a while.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dollie
Site Experience FeedbackJun 15, 2026
was brought to the site from an advertisement and thought it was very easy to navigate and find what i was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Norita
Site Experience FeedbackJun 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tori
Site Experience FeedbackJun 15, 2026
I loved seeing the timeline of the viva couture campaigns!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10