LovelySkin Customer Reviews
LovelySkin holds a 9.6/10 overall rating and 831 verified post-delivery reviews on Bizrate.
LovelySkin Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 93% | 94% |
 Neutral | 4% | 5% |
 Negative | 2% | 1% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 89% |
Neutral | 7% | 8% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for LovelySkin
Showing 1 - 50 of 7,963
pamelajo
Site Experience FeedbackSep 20, 2026
will let you know after receiving order
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Pet Mom
Site Experience FeedbackSep 20, 2026
Very user friendly. Quick and easy to use with useful information at my fingertips.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stacy
Post-Delivery FeedbackSep 20, 2026
I’ve been ordering from LovelySkin for over 18 years. The products and pricing are fabulous!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Viv
Site Experience FeedbackSep 20, 2026
Overall good experience, happy to find the products I needed and even better that I had a discount code! Easy to navigate site
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Ling
Site Experience FeedbackSep 20, 2026
No true discount unless it’s is your first time purchasing other than that, discounted amounts are made up for by increasing cost of product
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
noway
Site Experience FeedbackSep 20, 2026
none
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
Great company. Love the sporadic free gift they send.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Facilidad
Site Experience FeedbackSep 20, 2026
Excelente
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gringa
Site Experience FeedbackSep 20, 2026
Easy and efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karabear
Site Experience FeedbackSep 20, 2026
Love shopping from here great deals and codes and makes me face so skinny and smooth with what I want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackSep 20, 2026
So far, I have nothing but positive things to say about lovely skin. The products have been very good and I think fairly priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
Think I accidentally purchased a product
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zara
Site Experience FeedbackSep 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Petunia
Post-Delivery FeedbackSep 20, 2026
Lovely Skin has a selection of brands that make it a complete shopping experience. I can compare products and prices with ease. Usually I return to my favorites, but I like to shop!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
SRM
Site Experience FeedbackSep 20, 2026
The website is excellent; it is well organized and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coco
Site Experience FeedbackSep 20, 2026
Shopping experience on line is easy. I can always find what I am looking for. I love getting promotional rates and samples of products. Products are always new and never stale or old.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 20, 2026
I appreciate the sale discounts and the opportunity to try new products via samples - just discovered a sunscreen that way
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Catherine
Post-Delivery FeedbackSep 20, 2026
I've shopped at Lovely Skin for a number of years. When I've called customer service in the past, I've always had responsive/knowledgeable folks. I especially love the samples and the knowledge that I can select what I want, rather than just receiving something that might not be of interest. Wish you had a "branch" with the owner in VA. We need you. No doctors as knowledgeable as your wonderful doctor. Thanks for everything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Msoel
Site Experience FeedbackSep 20, 2026
easy to use and they have what I want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carlso carlso
Site Experience FeedbackSep 20, 2026
The website is easy to use with a large selection of products. There is one product in particular that works for my sensitive skin and has become a staple in my routine. Even though it is a little pricey, I appreciate the option to pay in installments so I am able to continue to use their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AZ70
Post-Delivery FeedbackSep 19, 2026
I reordered a product I’ve been using for a few years. I’ve ordered from lovely skin for about 15 years now and will continue to do so bc of quality, customer service, discounts from being a diamond member, sales, reward system. Best company for spa quality products. Also, quick free shipping, order tracking.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 19, 2026
always is a good experience and always get free gift with purchase. Love that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 19, 2026
Love the products but lately not getting same longevity from strums I used to. Are they not filling bottles anymore? Out of product b4 I know it & I’m not using differently.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 19, 2026
Good experience fast shipping
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sig
Site Experience FeedbackSep 19, 2026
Quick and easy puchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
happy
Post-Delivery FeedbackSep 19, 2026
this product was recommended by DERM WEARHOUSE for pigmentation...I looked it up and ordered...the image was much LARGER than the actual item...a bit disappointing
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: N/A
Dee
Site Experience FeedbackSep 19, 2026
LOVELY SKIN has always been a reputable and trustworthy online company to me. Customer service has been lovely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PattiW
Site Experience FeedbackSep 19, 2026
Easy to navigate and prices clearly stated.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
KB
Site Experience FeedbackSep 19, 2026
Easy and straightforward
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CoCo
Site Experience FeedbackSep 19, 2026
It was an easy experience, and my product was on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackSep 19, 2026
Was just interested in the hair products. I've used them before & was very pleased.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 19, 2026
It was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Willow
Site Experience FeedbackSep 19, 2026
Its great. I really love the saving they give compared to other places that carry the same things.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackSep 19, 2026
Purchased off another website first and realized they wee not an authorized dealer - you are!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OMAR
Site Experience FeedbackSep 19, 2026
SATISFACTORIA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackSep 19, 2026
I used a coupon code and I found what I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 19, 2026
Carboxy is my favorite product because there is noticeable improvement in my skin since I’ve been using this product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PL
Site Experience FeedbackSep 19, 2026
none
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rambo
Post-Delivery FeedbackSep 19, 2026
All products from lovely skin is really good but some items can be overly priced. The redken shampoo and cionditiomer and the hydro melt live in conditioner are great products and reasonably priced but the retinol 1.0 I am not sure of cause this is the first time I use the product and I have not used the product long enough yet to see any results yet and I think it was overpriced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DDownes
Post-Delivery FeedbackSep 19, 2026
Product availability and pricing are very important to me. Equally so are the very detailed descriptions of the items that you carry
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jannyblue
Site Experience FeedbackSep 19, 2026
Easy to locate brand and specific product. Detailed product information. Like the customer reviews. Always has a discount no matter what I buy and free shipping.That keeps me loyal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AJCoop
Site Experience FeedbackSep 19, 2026
So glad to discover this company. Incredible experience from beginning to end. Never shopping anywhere else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kske
Site Experience FeedbackSep 19, 2026
appreciated that the larger size shampoo and conditioner was available for a greater discount since I love this shampoo and conditioner. I also as a first time customer was able to use a discount code. Shipping is fast and great because I leave in a week for a vacation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackSep 19, 2026
easy to search what I was looking for
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
LN
Site Experience FeedbackSep 18, 2026
I received a promotional offer on my first order and then another one for a second order, so I decided to come back to this site again. The free shipping with no minimum is a game changer! I am definitely keeping this site on my list.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Highly Satisfied
Site Experience FeedbackSep 18, 2026
Absolutely love this website. Been using it for years. Love the sales and the free shipping option. Love the free samples and option to auto-ship.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jz
Site Experience FeedbackSep 18, 2026
great selection of doctor recommended products, web site easy to use and good priices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Using FSA benefits a breeze
Site Experience FeedbackSep 18, 2026
This is my third time buying and using my flax account. Easy to move through the process since everything was on file.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shar
Site Experience FeedbackSep 18, 2026
I was thrilled to find out LovelySkin offered Osmosis! And for a discount!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A