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LovelySkin Reviews - 673 Post-Delivery Reviews - 9.7/10

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Most Current Certification:
Jun 24, 2026
LovelySkin.com is the largest dermatologist-owned and operated skin, hair and beauty website in the world, serving well over a million customers. Under the expert direction of board-certified dermatologist and cosmetic surgeon Dr. Joel Schlessinger, we are an authorized retailer for some of the best professional beauty products that are typically only available in dermatologist offices, salons or spas. Our team is dedicated to top-quality customer service to help you find the perfect solution for any skin or hair concern.

LovelySkin Rating

Customer Certified
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Circle of Excellence
Circle of Excellence - LovelySkin

2025 Winner Platinum Circle of Excellence

15 years

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Post-Delivery Feedback - 673 Reviews

Overall Satisfaction:

9.7out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.6out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

94%93%
Neutral rating icon

Neutral

4%5%
Negative rating icon

Negative

2%1%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

8 out of 10

Site Experience Feedback - 5,660 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.6out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

90%91%
Neutral rating icon

Neutral

8%7%
Negative rating icon

Negative

3%2%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.6 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

Recent Reviews for LovelySkin

Showing 1 - 50 of 6,333

  • TOSCA

    Site Experience Feedback

    Jun 23, 2026

    EXELENT

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Ting

    Site Experience Feedback

    Jun 23, 2026

    Overall good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Judy B

    Site Experience Feedback

    Jun 23, 2026

    No problems works great.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Clearest

    Site Experience Feedback

    Jun 23, 2026

    Safest to use on my oily skin

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jmm

    Site Experience Feedback

    Jun 23, 2026

    Easy shopping, great variety of quality products.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • First timer here

    Site Experience Feedback

    Jun 23, 2026

    Web was easy to navigate, just wish all HSA products were together instead of having to click each brand. Also found a product that I wanted to purchase that was under HSA but was un approved for HSA so that part was confusing.

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Ali

    Site Experience Feedback

    Jun 23, 2026

    Password difficulty

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • SaraR

    Site Experience Feedback

    Jun 23, 2026

    I am obsessed with LovelySkin.. Finally a one stop shop to find medical grade skincare and beauty products that you can trust ! I will forever be loyal to this company after the many years of shopping here. Incredible service, free samples to find new favorites, and fast and free shipping! The service you receive is just unheard of these days ! I’m so appreciative to LovelySkin!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • lm

    Site Experience Feedback

    Jun 23, 2026

    Price was incredible, free samples were a nice touch along with free and fast shipping!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • mao beauty

    Site Experience Feedback

    Jun 23, 2026

    it is a great website, easy to understand and handle it.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 23, 2026

    This product was highly recommended to me by family

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Nick

    Site Experience Feedback

    Jun 23, 2026

    very good experience

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ruff

    Site Experience Feedback

    Jun 23, 2026

    AI chat gbt was a great help finding the best deal. Awesome experience.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 23, 2026

    Very easy to find the product I wanted and easy to order. Thank You.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ndongo

    Site Experience Feedback

    Jun 23, 2026

    The business name lovelyskin say it All it's very nice and lovely

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • L lop

    Post-Delivery Feedback

    Jun 23, 2026

    My experience was flawless, with every detail meticulously managed and executed smoothly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Janet

    Site Experience Feedback

    Jun 23, 2026

    I love the variety of products, sale offers and best of all — THE SAMPLES! 😊

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Chrisro

    Site Experience Feedback

    Jun 23, 2026

    I was looking for a specific product and found the site easy to use. I appreciate that I can get samples of some other products that after I try, I may want to purchase.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • AprilW

    Site Experience Feedback

    Jun 23, 2026

    Easy and quick

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 23, 2026

    Easy

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Carol

    Site Experience Feedback

    Jun 23, 2026

    I am older and I if I can use the website any one can!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • pearl

    Post-Delivery Feedback

    Jun 23, 2026

    I am very pleased with my recent purchase from LovelySkin. My package arrived on the 20th, which was perfectly timed as I had nearly run out of my cleanser. I ordered the Erno Laszlo Phelity Cleansing Bar, and I am happy to report that it does not dry out my skin. Even though I use tretinoin, which can lead to dryness and increased cell turnover, this soap leaves my skin feeling and looking hydrated. It has a pleasant scent, and I was surprised by the size of the 100g (3.4 oz) bar for how much it cost without a discount I would keep on using it. I would recommend LovelySkin for their timely manner of delivery.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 8
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Emily

    Site Experience Feedback

    Jun 23, 2026

    I found the website easy to use and I found the products I needed quickly. It was a pleasant surprise to discover that I would receive two free gifts.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • awhitey

    Site Experience Feedback

    Jun 23, 2026

    Good! I just did not realize until checkout that I could only use 1 promo code OR if it was already on sale, no promo codes applied.

    • Overall Rating: 8
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Claude310

    Site Experience Feedback

    Jun 23, 2026

    I enjoy the many different high end products that are available to purchase at a good price.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 23, 2026

    Great promotions made me choose lovely skin over other online retailers

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lisy

    Site Experience Feedback

    Jun 23, 2026

    It was easy to find what I needed and definitely the best price I could find online

    • Overall Rating: 10
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Trixie

    Site Experience Feedback

    Jun 23, 2026

    Loved the discount and free samples.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • CK

    Site Experience Feedback

    Jun 23, 2026

    Easy to use.Discount offered.Wide selection.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Felisha

    Site Experience Feedback

    Jun 23, 2026

    I love getting emails from LS because they remind me to place an order and take care of myself.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Love LovelySkin!

    Site Experience Feedback

    Jun 23, 2026

    Easy to use website. I love the extra sales and free samples.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Anniee

    Site Experience Feedback

    Jun 23, 2026

    Always good. Watch for sales and free shipping. My go to place to order.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 23, 2026

    Good as always Great sale, thanks

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • SKINTASTIC

    Site Experience Feedback

    Jun 23, 2026

    Lovelyskin is the best site to order from, they are honest, generous with nice samples and fast shipping.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dazzle

    Site Experience Feedback

    Jun 23, 2026

    Lovely Skim is great to order from. I have ordered several items totally over 600$

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lovely skin user

    Site Experience Feedback

    Jun 23, 2026

    Always fantastic!!!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Autumn Winters

    Site Experience Feedback

    Jun 23, 2026

    Little major things I want to try are possible during a 25% off sale. What a great opportunity to get addicted to new products. I also received a sample in the mail yesterday, just in an envelope. I feel so well cared for by Lovely Skin, thank you.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • GloJo

    Site Experience Feedback

    Jun 23, 2026

    Easy

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 23, 2026

    Is clinical is an amazing product. Used Estée Lauder products since I was 16. Now 70 and will only buy is clinical going forwsrd

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Sherri

    Site Experience Feedback

    Jun 23, 2026

    I'm really liking ordering from LovelySkin! This is my 3rd or 4th order and I have been very satisfied so far! The website and checkout page are user friendly and there are so many products available at great prices. There are also many opportunities for discounts which is always great for consumers! I plan to continue shopping LovelySkin in the future!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Vi

    Site Experience Feedback

    Jun 23, 2026

    First time using this site. It was easy to navigate and understand. We’ll see how it goes.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Mary

    Site Experience Feedback

    Jun 22, 2026

    I had a few glitches, where I was kicked out off your sight twice, but third time was a charm

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Janu

    Site Experience Feedback

    Jun 22, 2026

    I am so happy with the discount

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • D

    Site Experience Feedback

    Jun 22, 2026

    Had some harder to find brands that I was looking for. Appreciated the clear product descriptions and promotions. Would’ve appreciated age-based recommendations for products but I may have missed?

    • Overall Rating: 9
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Mari

    Site Experience Feedback

    Jun 22, 2026

    Love, lovelySkin

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mila

    Site Experience Feedback

    Jun 22, 2026

    I love lovely skin, always arrives faster than expected. Loyal customer!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • sharmar

    Site Experience Feedback

    Jun 22, 2026

    I appreciated free shipping, the product variety and competitive pricing. Your website is top notch re ease of use and clarity.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Casie

    Site Experience Feedback

    Jun 22, 2026

    I love shopping with lovely skin. I really appreciate that. They send me random samples and offers in the mail. It’s always a great shopping experience on the website.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tgood

    Site Experience Feedback

    Jun 22, 2026

    Everything was smooth an easy. Only gripe is I cannot use my flex pay for auto replenish y’all need to fix that.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 22, 2026

    User friendly, good description of items and discounts

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »