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LovelySkin Reviews - 675 Post-Delivery Reviews - 9.7/10

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Most Current Certification:
Jun 26, 2026
LovelySkin.com is the largest dermatologist-owned and operated skin, hair and beauty website in the world, serving well over a million customers. Under the expert direction of board-certified dermatologist and cosmetic surgeon Dr. Joel Schlessinger, we are an authorized retailer for some of the best professional beauty products that are typically only available in dermatologist offices, salons or spas. Our team is dedicated to top-quality customer service to help you find the perfect solution for any skin or hair concern.

LovelySkin Rating

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Circle of Excellence - LovelySkin

2025 Winner Platinum Circle of Excellence

15 years

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Post-Delivery Feedback - 675 Reviews

Overall Satisfaction:

9.7out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.6out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

94%93%
Neutral rating icon

Neutral

4%5%
Negative rating icon

Negative

2%1%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

8 out of 10

Site Experience Feedback - 5,715 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.6out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

90%91%
Neutral rating icon

Neutral

8%7%
Negative rating icon

Negative

2%2%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.6 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

Recent Reviews for LovelySkin

Showing 1 - 50 of 6,390

  • Mad

    Site Experience Feedback

    Jun 25, 2026

    All good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 25, 2026

    Knew what I needed. Found easily.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 25, 2026

    I usually bought my products at Dermatologist but this is easy and less expensive.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Dee

    Site Experience Feedback

    Jun 25, 2026

    Easy to navigate

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Sue

    Site Experience Feedback

    Jun 25, 2026

    All orders filled and received in a couple of days

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 25, 2026

    Customer service answered my call promptly, addressed a minor issue. Products are always fresh and not sitting on a shelf.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • leocourt121212

    Site Experience Feedback

    Jun 25, 2026

    best website for deals

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lori

    Site Experience Feedback

    Jun 25, 2026

    Lovely Skin has one of the more user friendly checkouts I've experienced.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lovely skin user

    Site Experience Feedback

    Jun 25, 2026

    My “Go To” place for all of my products! Fantastic service

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 25, 2026

    Very easy to use

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • lovely

    Site Experience Feedback

    Jun 25, 2026

    I have used Lovely Skin products for a long time. The website was easy to use. Thank you

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tracy

    Site Experience Feedback

    Jun 25, 2026

    Easy to use and understand with good discount

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • The best customer service! Lovely skin has the nicest customer service support staff!

    Site Experience Feedback

    Jun 25, 2026

    Excellent

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Djg

    Site Experience Feedback

    Jun 25, 2026

    Relatively simple. I usually know what I want

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Pegs

    Site Experience Feedback

    Jun 25, 2026

    I never have a problem with any order from Lovely Skin and I am always satisfied with the product.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Singh

    Site Experience Feedback

    Jun 25, 2026

    It was very helpful to find the right product for me

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • SSW63

    Post-Delivery Feedback

    Jun 25, 2026

    I have been ordering from LovelySkin for over 17 years....and I continue to order from them. They have a large variety of products...that I use. :)

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Shubhi

    Site Experience Feedback

    Jun 25, 2026

    The customer experience was good for online shopping.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Joni9

    Site Experience Feedback

    Jun 25, 2026

    Selection was quick and easy and checkout was easy after logging in as a member

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lyn T

    Site Experience Feedback

    Jun 25, 2026

    My experience today was very good. However, I do not think I will be shopping here very often, because this website does not carry most of the budget friendly brands I use.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Lindy

    Post-Delivery Feedback

    Jun 25, 2026

    I do like the product I purchased. The only issue was the delivery date kept changing and was almost a week later than originally expected. The delivery issue was with USPS.

    • Overall Rating: 7
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 7
    • Customer Support: N/A
    Full ratings for this review »
  • Breezy

    Site Experience Feedback

    Jun 25, 2026

    Your website is very easy to navigate - wish you gave bigger discounts to returning patrons.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Coco91

    Site Experience Feedback

    Jun 25, 2026

    LovelySkin’s website was easy to navigate and had tons of products to choose from. I had multiple options to receive discounts on high quality products that can sometimes become expensive, so that was great! My dermatologist recommended using LovelySkin to shop for my supplements and skincare products and I’m glad he did! Can’t wait to receive my order and shop on their site again in the future!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Denise

    Site Experience Feedback

    Jun 25, 2026

    It's very easy to interact with this site. I feel confident that the skin care products are original - not knock-offs. I am still working off some inventory from previous orders but I was able to find what I needed quickly for a reasonalbe price. The only suggestion that I would like to make is offers higher discounts for more brands.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tammy

    Site Experience Feedback

    Jun 25, 2026

    My experience was as expected. Everything was easy to manage.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 25, 2026

    All good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 25, 2026

    I like the free samples and quick shipping

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mach

    Site Experience Feedback

    Jun 25, 2026

    Great prices!

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Lee M.

    Post-Delivery Feedback

    Jun 25, 2026

    I love the products I receive from Lovely Skin. Shipping and receiving were quick. I received discount from coupon codes each time I order and feel confident that my products will be on time and of good quality and authentic each time I order from lovely skin.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Deb

    Site Experience Feedback

    Jun 25, 2026

    I use skin ceutical products and like it when there are sales on and this site has good discounts. There are also other lines I’m interested in but haven’t tried. I’d like to see more samples provided so I can see if another product would be of interest.

    • Overall Rating: 9
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Ohio redhead

    Site Experience Feedback

    Jun 25, 2026

    Not about this purchase but about previous one. Shipping details indicated it was stuck in cincinnati for 10 days. Called Lovely Skin after getting nowhere with USPS. Whatever Lovely Skin did worked as the package finally arrived the next day. Thank you for looking out for your customers!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DK

    Site Experience Feedback

    Jun 25, 2026

    I love Replenix Sunscreen. Lovely Skin prices are really the best. Will continue to order products in the future

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lucky20

    Site Experience Feedback

    Jun 25, 2026

    Just discovered the brand and it was very user friendly and easy to navigate so I’m excited to try the products!

    • Overall Rating: 8
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Moo

    Site Experience Feedback

    Jun 24, 2026

    Very easy to order love the free samples! So quick to deliver! Great company!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Annie K. N.

    Site Experience Feedback

    Jun 24, 2026

    The whole shopping online experience was easy and direct. The website is easy to navigate and find the products I needed. I also like the way products are displayed with clear and visible prices. I also appreciate to learn that I got free shipping and free samples. The discount was awesome too.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Satisfied

    Site Experience Feedback

    Jun 24, 2026

    The website was easy to use and already knew which products I wanted.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Dineska

    Site Experience Feedback

    Jun 24, 2026

    I loved this store because I get my favorite products. I have rosacea a skin condition.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Cappy

    Site Experience Feedback

    Jun 24, 2026

    This was my first purchase and specifically I was looking for Kerstin Florian products. The site was easy to navigate and had what I was looking for, plus I received a discount.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Ari

    Site Experience Feedback

    Jun 24, 2026

    Appreciate the samples sent via mail. Thank you, LovelySkin!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Gladymar

    Site Experience Feedback

    Jun 24, 2026

    Excellent

    • Overall Rating: 10
    • Would Shop Here Again: 1
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jojo

    Site Experience Feedback

    Jun 24, 2026

    Quick and easy

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • D

    Site Experience Feedback

    Jun 24, 2026

    I really like the product I ordered. Ipurchased somewhere else and needed more liking for a reasonable cost.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Deedah

    Site Experience Feedback

    Jun 24, 2026

    I have to say I always recommend this website to anyone who is looking to purchase any type of skincare product. What makes it very unique and special in my opinion is that (especially when comparing LovelySkin to other websites that sell skincare products) it gives WAY MORE INFORMATION about the product you are looking at. Specifically, my favorite feature is that when it lists the ingredients you can also go to the top right corner and have it explain what each ingredient actually is! Which is amazing! There are other sites that do not even list the products’ ingredients at all… or at least not all of them. And I haven’t seen any that explain what the ingredients do for your skin!! That’s just amazing! Also I love if you’re in a rush you can always click on that “Spec” or “Specs” link and it drops down to list the most important features about the skin or hair or makeup products you are currently looking at to see if it fits your “needs” or “concerns” or fulfills what you would want it to. And besides the website being so amazing.. when I had an issue with my sensitive skin and I had to call to speak to someone, the person over the phone was super sweet and told me all about how she was in Nebraska where the company is located. And how it’s a family run business and it’s not a big place and they are good people there. And it blew my mind because how could a family run business all the way from Nebraska take over the skincare (and hair care and makeup etc) industry with an amazing website built like this and offer killer sales and products and go so above and beyond?! I don’t have the answer. But I would love to know lol. Anyway… thanks for keeping me wrinkle free and moisturized and keeping some extra change in my pockets LovelySkin!! You’ll always be my fav! Even though I would buy so much more but my skin is so reactive since I’ve been diagnosed with this autoimmune disorder called Chronic Idiopathic Urticaria (which gives me hives and I had sensitive skin to begin with..) if it wasn’t for your return policy.. now I can only buy stuff I know won’t irate my skin :( I can’t try anything new :( because I can’t return anything until September… But before that I was spending definitely over 1,000$ a year maybe more. Oh well. This purchase would have been much more if you could change or make some wiggle room (say a legitimate Doctor’s note/letter explaining my condition and documentation of my hospitalization(s)…? Who knows. But I will still always be your loyal customer for my SkinCeutical retinol and eye cream and Epionce eye cream and tinted SPF and Obagi’s 15% Vitamin C :) plus my mom buys all her prescription hair loss products by ISDIN from you guys too! We love you!

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Barbara

    Site Experience Feedback

    Jun 24, 2026

    LovelySkin goes above and beyond for the best customer service ever! All products are high end quality.

    • Overall Rating: 10
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 24, 2026

    Combing through masks I really relied on a short video on masks by a Skinceuticals dermatologist. Just the short video was so helpful, I’m pro-embedding more such videos among products, thoughts perhaps they’re exclusive to the brand (but they’re so relevant beyond the brand).

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Starfish

    Site Experience Feedback

    Jun 24, 2026

    Everything was so easy! Quick check out. Very efficient company! Love their sales of course!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Sunny

    Site Experience Feedback

    Jun 24, 2026

    I am always looking for a good value. So far Lovely Skin has delivered.I am more likely to shop with a coupon or discount code. I want what every senior lady wants ! Beautiful skin and feel good about my appearance.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Pat

    Site Experience Feedback

    Jun 24, 2026

    Love it! easy to navigate

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Hbomb

    Site Experience Feedback

    Jun 24, 2026

    So glad LovelySkin has an amazing variety of skin care options! The free samples help me whose what is right for my future skin care purchases!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • n2wishnn

    Site Experience Feedback

    Jun 24, 2026

    Didn't know about this website, until I was about to purchase the product on amazon, and thought, my goodness, that's awful high, and so I googled the product and found y'all were much cheaper! Thank u so much, u don't know how long I've wanted to get this lip butter again!

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
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