LovelySkin Reviews - 672 Post-Delivery Reviews - 9.7/10
LovelySkin Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 94% | 93% |
 Neutral | 4% | 5% |
 Negative | 2% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 8% | 8% |
Negative | 3% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for LovelySkin
Showing 1 - 50 of 6,302
Mary
Site Experience FeedbackJun 22, 2026
I had a few glitches, where I was kicked out off your sight twice, but third time was a charm
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janu
Site Experience FeedbackJun 22, 2026
I am so happy with the discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackJun 22, 2026
Had some harder to find brands that I was looking for. Appreciated the clear product descriptions and promotions. Would’ve appreciated age-based recommendations for products but I may have missed?
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Mari
Site Experience FeedbackJun 22, 2026
Love, lovelySkin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mila
Site Experience FeedbackJun 22, 2026
I love lovely skin, always arrives faster than expected. Loyal customer!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sharmar
Site Experience FeedbackJun 22, 2026
I appreciated free shipping, the product variety and competitive pricing. Your website is top notch re ease of use and clarity.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Casie
Site Experience FeedbackJun 22, 2026
I love shopping with lovely skin. I really appreciate that. They send me random samples and offers in the mail. It’s always a great shopping experience on the website.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tgood
Site Experience FeedbackJun 22, 2026
Everything was smooth an easy. Only gripe is I cannot use my flex pay for auto replenish y’all need to fix that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
User friendly, good description of items and discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
diguma
Site Experience FeedbackJun 22, 2026
It showed me options with the correct price, very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
N/A
Site Experience FeedbackJun 22, 2026
Not a good "Chat" experience. Otherwise positive
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PaintballDucky
Site Experience FeedbackJun 22, 2026
I get all my Obagi products only from this website
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kazador3006
Site Experience FeedbackJun 22, 2026
Not too bad
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Suze
Site Experience FeedbackJun 22, 2026
Ordered the same products i have been using for several years because of the 15% off offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DermNurse
Site Experience FeedbackJun 22, 2026
Would love to see more discounts and sales!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PALT
Site Experience FeedbackJun 22, 2026
So pleased with Phytomer selections and the discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Em C
Site Experience FeedbackJun 22, 2026
It was fine. Smooth and had no issues.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Gigi
Site Experience FeedbackJun 22, 2026
Good experience and very detailed and informative website
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Marie
Site Experience FeedbackJun 22, 2026
The clarity provided on HSA/FSA eligibility of products is really helpful. Most other sites do not offer this information as easily.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
It was super easy to use. I love the free samples with purchases!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ANKA
Site Experience FeedbackJun 22, 2026
EASY FOUND SHAMPOO THAT I USE , IT WAS BETTER PRICE AT COSMOPROV, BUT THEY NO LONGER CARRY THIS ITEM.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Shary
Site Experience FeedbackJun 22, 2026
Nothing but good things!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Henry
Site Experience FeedbackJun 22, 2026
I had great difficulty in trying to get my order
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Alina
Post-Delivery FeedbackJun 22, 2026
I love that there is always a discount and recommend LovelySkin to everyone but ultimately they don't have the great product variety as before
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Very happy with your products. I tried to use a promo code that didnt work, and I dont know why, so I was disappointed. But, love your products and I feel you are a trusted company for receiving authentic products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laurie
Site Experience FeedbackJun 22, 2026
Love the no-limit free shipping to Hawaii. Enjoyed the ease of purchasing on the website. Happy with the price of product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
momthebomb
Site Experience FeedbackJun 22, 2026
I forgot my password and had to wait longer than 5 min to get the reset but it did eventually come through. Everyhting else was easy and great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackJun 22, 2026
So far, I am so impressed with my experience today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobo
Site Experience FeedbackJun 22, 2026
Lovely Skin has great products that I love and use all the time now. To make things even better they have great sales on other high-quality products that help me stay within my budget.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LBoogie
Site Experience FeedbackJun 22, 2026
I use the app. It's very efficient and easy to navigate. I never run into any technical issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pianolady18
Site Experience FeedbackJun 22, 2026
I always have an easy time ordering any products! It's so nice to take advantage of a sale, and free shipping is a huge plus!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
I have no problem when I order from the website. I have had problems with reward points every time I’ve tried to receive my reward points and have had to call your customer service number.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ar
Site Experience FeedbackJun 22, 2026
Great products. Have seen good results for my skin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandi
Site Experience FeedbackJun 22, 2026
I appreciated the clarity and ease at finding my product and the level of the discount and the flexibility of the subscription times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sony
Site Experience FeedbackJun 22, 2026
I love this site so much! ALWAYS so easy to shop and read all of the info on every product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LamaR
Site Experience FeedbackJun 22, 2026
Easy to find what I was looking for and easy check out , only little issue it showed that promotional code was applied but it didn’t take the discount from my final price
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Viki
Site Experience FeedbackJun 22, 2026
Easy to use
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ROXYP
Site Experience FeedbackJun 22, 2026
Love the selection of all lines and the 2 samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mfay
Site Experience FeedbackJun 22, 2026
I love your website and friendly user navigation. I buy 95% of my beauty products from you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KeeKee
Site Experience FeedbackJun 22, 2026
Very easy and easy to navigate within the LovelySkin website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bigt
Site Experience FeedbackJun 22, 2026
Thought I had placed my order. Went to inquiry. Saw it had not gone thru. Was expecting a 25% not a 20% discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gail
Site Experience FeedbackJun 22, 2026
Great thank you
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 22, 2026
Give Lovely Skin a five star plus
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drew
Site Experience FeedbackJun 22, 2026
Everything is great as usual, thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DeLove
Site Experience FeedbackJun 22, 2026
Website was very easy to navigate, provided clear concise information, and company has a solid history of great customer experience. The manner in which you treat customers says a lot about your business practices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mare Bear
Post-Delivery FeedbackJun 22, 2026
This product is the best for my skin type.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 3
- Customer Support: N/A
Kimmer
Site Experience FeedbackJun 22, 2026
Website is easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10