LiveAquaria Reviews - 210 Post-Delivery Reviews - 7.4/10

Most Current Certification:

Jun 20, 2026

LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. LiveAquaria is your single destination for all things aquatic. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location.

LiveAquaria Rating

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Post-Delivery Feedback - 210 Reviews

Overall Satisfaction:

7.4out of 10

Would Shop Here Again:

7.3out of 10

Likelihood To Recommend:

7.1out of 10

Overall Rating	Past 3 Months	Past Month
Positive	43%	0%
Neutral	21%	0%
Negative	36%	0%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

7.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

6.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

7.9 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Site Experience Feedback - 701 Reviews

Overall Satisfaction:

Unavailable

Would Shop Here Again:

Unavailable

Likelihood To Recommend:

Unavailable

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

Not yet rated

Design of Site

Satisfaction with the look and design of the site

Not yet rated

Satisfaction With Checkout

Satisfaction with the checkout process

Not yet rated

Product Selection

Satisfaction with the breadth of products available on the site

Not yet rated

Clarity of Product Information

How clear and understandable was the product information

Not yet rated

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

Not yet rated

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

Not yet rated

Shipping Charges

Satisfaction with shipping charges

Not yet rated

Variety of Shipping Options

Desired shipping options were available

Not yet rated

Recent Reviews for LiveAquaria

Showing 51 - 100 of 911

Luke
Site Experience Feedback
Mar 11, 2026
I have had great experiences in the past with Live Aquaria and would love to continue to order from you. The prices are fairly comparable to local LFS'. Unfortunately, the website runs very slowly, and the checkout process has glitches. The checkout page would not let me checkout using only gift certificates, even though they covered the entire total balance of the order. I had to use a lower gift certificate amount and add a credit card to cover the rest to get the system to process the order. Attempted last week to contact customer service through chat, never received a response. Attempted to call customer service today, and there was no answer. Said voice mailbox is full, then hung up. Complete customer service mess. Hopefully I do not have to contact customer service with any issues related to this transaction as it seems it will be extremely difficult to get in touch with anyone.
Overall Rating: 6
Would Shop Here Again: 4
Likelihood To Recommend: 4
Full ratings for this review »
LittleClown27
Post-Delivery Feedback
Mar 11, 2026
Not phone friendly when ordering, other than that had the product I wanted, delivery was quick and product working like it should.
Overall Rating: 7
Would Shop Here Again: 9
Likelihood To Recommend: 8
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Amy
Site Experience Feedback
Mar 11, 2026
This is my first purchase in many years, so I’ll know more once I receive my package(s)!
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
RS
Site Experience Feedback
Mar 10, 2026
Experience was really good already knew what i was looking for, although seemed like a good amount of things in general were out of stock.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Nerida
Site Experience Feedback
Mar 9, 2026
Good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Zip
Site Experience Feedback
Mar 9, 2026
I have not received my order yet but this website has good reviews. The website appears to be made for a laptop rather than a phone. I like the variety of products.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 8
Full ratings for this review »
Ragdoll
Site Experience Feedback
Mar 9, 2026
Was just fine
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Chris
Post-Delivery Feedback
Mar 9, 2026
Awesome fish! Great packing job! Thank you!!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 9, 2026
I never got tracking info or an update. I almost missed the delivery. Thankfully the fish are beautiful and healthy. Nothing seemed stressed and they acclimated well.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
bad
Post-Delivery Feedback
Mar 9, 2026
We ordered $100 worth of fish. We got 1/3 of fish and rest was canceled. We were told they we not available. However they were still showing as in stock on website.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 1
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »
Shawnyboy66
Post-Delivery Feedback
Mar 9, 2026
The 2 azure damsels came in the same bag and one was dead. In future I’d love to see bagged separate so if one dies in transit it doesn’t risk ammonia spike for other. I didn’t bother with DOA claim since it was such a cheap fish. Other than that it was great product, deaths happen with live delivery, I’d just prefer to mitigate the risk in future.
Overall Rating: 7
Would Shop Here Again: 5
Likelihood To Recommend: 7
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Ricnic
Site Experience Feedback
Mar 8, 2026
No problem. Never a problem
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
GStee3
Site Experience Feedback
Mar 8, 2026
I easily found what i was looking for, and it was priced great. I will gladly look forward to ordering here again.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jarrod
Site Experience Feedback
Mar 8, 2026
I had issues matching my address to fedex verified addresses and it took a long time to check out. Seems like an issue.
Overall Rating: 5
Would Shop Here Again: N/A
Likelihood To Recommend: 9
Full ratings for this review »
EA
Post-Delivery Feedback
Mar 8, 2026
the purchase went well, minus the order processing delay that occured, which to be fair the website does state it may happen. however there doesnt seem to be any way to let customers know that their orders have a delay or what stage their order is at. it would be good to have that information available for customers as it helps ease their find that their orders are not in limbo.
Overall Rating: 8
Would Shop Here Again: 7
Likelihood To Recommend: 6
On Time Delivery: 8
Customer Support: 10
Full ratings for this review »
J
Site Experience Feedback
Mar 8, 2026
Went well
Overall Rating: 7
Would Shop Here Again: 7
Likelihood To Recommend: 5
Full ratings for this review »
Curly
Site Experience Feedback
Mar 8, 2026
Very easy to navigate the site.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Tyler
Site Experience Feedback
Mar 7, 2026
Easy to order and great selection and prices
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
B
Site Experience Feedback
Mar 6, 2026
I was very satisfied with the huge selection of marine life, prices and shipping were very fair. My only complaints are that a lot of things seem to be out of stock
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 6, 2026
Great, fast turnover, pleasant to work with
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
BrandonB
Site Experience Feedback
Mar 6, 2026
Overall good customer experience
Overall Rating: 6
Would Shop Here Again: 6
Likelihood To Recommend: 8
Full ratings for this review »
Helen
Site Experience Feedback
Mar 5, 2026
LiveAquaria is my go to place to get live fish and plants. The website is easy to understand, they give you full details on the fish including water parameters and the checkout is a breeze. I also love the weekly specials. They also have a section to see when you should receive your fish prior to checking out, which is great!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
crazy fish guy
Post-Delivery Feedback
Mar 5, 2026
all 12 of my red flamingo guppies, females were dead on arrival. i dont know how to send pictures by e mail, but can send on my phone if i was texted, i could then return a picture, but dont knoe how to on my computer through an e mail
Overall Rating: 5
Would Shop Here Again: 5
Likelihood To Recommend: 5
On Time Delivery: 5
Customer Support: N/A
Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 5, 2026
website was easy to use. I think it would be nice to read what the dimensions are for a fish that is medium size verse large size, etc.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Mike
Site Experience Feedback
Mar 4, 2026
NONE
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
A
Site Experience Feedback
Mar 4, 2026
Haven't shopped from here in years because I want to keep a good relationship with my local fish store in case of emergencies. But there are always good deals especially on cleaning crews for saltwater and other invertebrates. everything else seemed like fair prices. It did seem a lot was out of stock, hope you guys are having a lot of business!
Overall Rating: 7
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »
jaz
Site Experience Feedback
Mar 4, 2026
very easy experience
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 3, 2026
it,s hard to read some of the descriptions as it's small print. checking out was a chore. it kept telling me my zip code was not complete .
Overall Rating: 5
Would Shop Here Again: 5
Likelihood To Recommend: 5
Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 3, 2026
I like your products and have ordered from you in the past. Good experience. The checkout experience was atrocious today. I had to enter the same info in over and over and over
Overall Rating: 4
Would Shop Here Again: 10
Likelihood To Recommend: 3
Full ratings for this review »
Na
Site Experience Feedback
Mar 3, 2026
Na
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Lord G
Site Experience Feedback
Mar 3, 2026
They stand behind their product. Products is shipped and arrives quickly. Returns are hassle fress.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 3, 2026
Easy to order
Overall Rating: 9
Would Shop Here Again: N/A
Likelihood To Recommend: 9
Full ratings for this review »
JetStorm
Site Experience Feedback
Mar 2, 2026
Great customer service. Very POOR email confirmation with UPS tracking info and shipping confirmation.
Overall Rating: 9
Would Shop Here Again: N/A
Likelihood To Recommend: 8
Full ratings for this review »
EA
Site Experience Feedback
Mar 2, 2026
Liveaquaria had the fish i was looking for and could not find in stores, at a much cheaper price then many other sites
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 1, 2026
since this company has been bought out it has completely turned into a complete disaster. No one answers the phones placing a order sucks. I do everything possible not to buy from this company .
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 1
Full ratings for this review »
Taylor
Post-Delivery Feedback
Mar 1, 2026
Site navigation is simple and smooth. Ordering was easy and expectations were clear. Package was shipped the day it said and was received the expected receipt date.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 1, 2026
forgetting password reset is a joke, had to use another email
Overall Rating: 7
Would Shop Here Again: 7
Likelihood To Recommend: 7
Full ratings for this review »
Online Shopper
Site Experience Feedback
Feb 28, 2026
I have always loved ordering from Liveaquaria Customer service is great Forgot password on website did not work. I had to use a different email address to get this order done.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Chris
Site Experience Feedback
Feb 28, 2026
Easy to use
Overall Rating: 10
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
Full ratings for this review »
Taz
Site Experience Feedback
Feb 28, 2026
Good
Overall Rating: 4
Would Shop Here Again: 6
Likelihood To Recommend: 5
Full ratings for this review »
BOLD85
Site Experience Feedback
Feb 28, 2026
Always a great experience with ordering fish. Always a great selection and always great prices. Usually arrive healthy and with no issues.
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: 10
Full ratings for this review »
Kim
Post-Delivery Feedback
Feb 28, 2026
Happy with the variety of fish. Unfortunately the 2 shrimp we ordered died 2 days later and the 4 snails we ordered didn’t come. I’ve been trying to contact someone and can never get a customer service representative. I can’t leave a message because the mailbox is full.
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: 7
On Time Delivery: 9
Customer Support: 2
Full ratings for this review »
Sierra
Site Experience Feedback
Feb 28, 2026
Overall positive. -I wish there was a filter to hide out of stock items. -I would've liked to be able to add a comment to the order. -For the fish without gender, there should be an option to pick that you only want to purchase that fish if the gender is identifiable at the time of filling the order. Otherwise remove it from the order. For example, I wanted a male Melanurus wrasse. There was no gender. I understand the gender can be difficult to differentiate when they're younger. The last place I ordered from had a stock image of a male, but in the fine print it was a female. I already have one and was sent another female which ultimately died shortly after delivery. -Going forward I hope to see more discounts other than for new customers only.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Brian in Memphis
Post-Delivery Feedback
Feb 28, 2026
Almost everything was very good but the one ossie is a major problem. The fish were.packed with only one very small heat pack. I assume the order went through the Louisville hub and during the overnight shipment the shipping water dropped to 67 f by 10 am. That is too cold for sensitive fish. Please consider tje weather when shipping live goods.
Overall Rating: 5
Would Shop Here Again: 4
Likelihood To Recommend: 5
On Time Delivery: 10
Customer Support: 8
Full ratings for this review »
Molly
Site Experience Feedback
Feb 27, 2026
Fist experience, I like the value. But I want to make sure all my fish arrives alive and if some die if I will get a exchange
Overall Rating: 5
Would Shop Here Again: 6
Likelihood To Recommend: 8
Full ratings for this review »
SEaLittleCLown
Site Experience Feedback
Feb 27, 2026
There were issues with the website especially on my phone with recognizing the address. It kept saying error. Had to get onto the computer to finish it.
Overall Rating: 9
Would Shop Here Again: 7
Likelihood To Recommend: N/A
Full ratings for this review »
WSG
Site Experience Feedback
Feb 27, 2026
I enjoy crawling through all the options available to me on this site. Their descriptions of and how to care for each species are a great help.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Grod1190
Site Experience Feedback
Feb 27, 2026
Overall ordering experience was good. First time ever ordering fish and inverts offline .
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: 8
Full ratings for this review »
Online Shopper
Site Experience Feedback
Feb 26, 2026
First purchase of live fish from an online merchant. Hope for a good experience.
Overall Rating: 9
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
antring
Site Experience Feedback
Feb 26, 2026
alot of out of stock items
Overall Rating: 6
Would Shop Here Again: 6
Likelihood To Recommend: 8
Full ratings for this review »