LiveAquaria Reviews - 208 Post-Delivery Reviews - 6.8/10

Most Current Certification:

Jun 20, 2026

LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. LiveAquaria is your single destination for all things aquatic. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location.

LiveAquaria Rating

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Post-Delivery Feedback - 208 Reviews

Overall Satisfaction:

6.8out of 10

Would Shop Here Again:

6.8out of 10

Likelihood To Recommend:

6.6out of 10

Overall Rating	Past 3 Months	Past Month
Positive	36%	0%
Neutral	18%	0%
Negative	45%	0%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.1 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

6.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

6 out of 10

Product Availability

How easily were you able to find the product you were looking for

7.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Site Experience Feedback - 700 Reviews

Overall Satisfaction:

Unavailable

Would Shop Here Again:

Unavailable

Likelihood To Recommend:

Unavailable

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

Not yet rated

Design of Site

Satisfaction with the look and design of the site

Not yet rated

Satisfaction With Checkout

Satisfaction with the checkout process

Not yet rated

Product Selection

Satisfaction with the breadth of products available on the site

Not yet rated

Clarity of Product Information

How clear and understandable was the product information

Not yet rated

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

Not yet rated

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

Not yet rated

Shipping Charges

Satisfaction with shipping charges

Not yet rated

Variety of Shipping Options

Desired shipping options were available

Not yet rated

Recent Reviews for LiveAquaria

Showing 251 - 300 of 908

scott
Post-Delivery Feedback
Jan 12, 2026
I sent emails and included a message on my order which was totally ignored. I got no notice that I actually had an order in the works, no tracking information till the day before the shipment arrived and they did not comply with my request to include the second order (placed five miutes after the original order) with the first order to minimize shipping cost. I tried to contact LA multiple times and never got an answer to phone calls or emails.
Overall Rating: 4
Would Shop Here Again: 5
Likelihood To Recommend: 4
On Time Delivery: 5
Customer Support: 1
Full ratings for this review »
n/a
Site Experience Feedback
Jan 11, 2026
checkout +- product information is boarderline
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »
Ecoffey28
Site Experience Feedback
Jan 11, 2026
Great service and website is easy to understand and function.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jesse
Site Experience Feedback
Jan 11, 2026
I love you guys!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Steve
Post-Delivery Feedback
Jan 10, 2026
I have had great experiences with Liveaquaria in the past so when I needed another product they offered I did not hesitate to buy from them again. As in the past, I found the website to be very user friendly and items easy to find. Checkout was easy with no hidden fees or surprises. The order came when promised with everything packaged safely and securely. Everything arrived alive and continues to thrive. I feel like I got the great product and service I have always received from Liveaquaria.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Toledobud
Site Experience Feedback
Jan 10, 2026
Your checkout process totally sucks! Took over an hour to process my purchase. Almost canceled the order. Fix it or this will be my last purchase on this store.
Overall Rating: N/A
Would Shop Here Again: 2
Likelihood To Recommend: 2
Full ratings for this review »
Ethan
Site Experience Feedback
Jan 10, 2026
Not too bad
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
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Gregory F
Post-Delivery Feedback
Jan 10, 2026
I ordered 4 items. I received 3 of the items but not the 4th ( hermit crabs). I called within a few minutes of receiving the order to let them know I got the 3 different snaps but missing the hermit crabs. I left a message and waited 1/2 hour before calling back and leaving another message. I called twice a day for 4 day only to leave mire messages with no response so I also emailed and still no response. I want the hermit crabs or some sort of refund- I got the delivery on Tuesday and today is Saturday with no response.
Overall Rating: 5
Would Shop Here Again: 4
Likelihood To Recommend: 4
On Time Delivery: 6
Customer Support: 1
Full ratings for this review »
Bill
Post-Delivery Feedback
Jan 10, 2026
I purchased 5 fish and 5 snakes. The most expensive fish I ordered was floating upside down but every once in a while it would swim to the bottom of the bag, then float back up, belly up. It was dead the next morning and was paper thin. I have been trying to fill out your on line claim form but it won't accept a picture and I don't even know if my application has been received. I've called your customer service number twice and had to leave a message which hasn't been responded too. I also asked for help from your chat room and have no response. I'm completely dissatisfied with this $82 dollar fish. It obviously had a swim bladder problem and had not eaten for an extended period of time. I have excerpted a lot of time and effort to try to get this issue resolved, but have not received anything, except this questonar. Are you going to completely ignore me until the seven day warranty expires. Not a very good way to operate a business! I've been purchasing fish from you for over 10 years. What the heck is going on?
Overall Rating: 2
Would Shop Here Again: 1
Likelihood To Recommend: 1
On Time Delivery: 9
Customer Support: 1
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Lucky
Site Experience Feedback
Jan 10, 2026
I enjoyed how upfront and fair the costs were. In comparison most other sites similar hide the shipping cost until checkout but you guys dont and I appreciate that!
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Mrsawyer
Post-Delivery Feedback
Jan 10, 2026
I recently purchased 14 saltwater fish. Only 12 came due to the others becoming out of stock. Great fish quality when arrived
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: 8
On Time Delivery: 9
Customer Support: 8
Full ratings for this review »
Kooldude
Post-Delivery Feedback
Jan 10, 2026
I purchased a Africa moray that was supposed to be 13.5” the bag it arrived in was 18” the eel reached 20inch I would’ve never bought it if I know it was that big
Overall Rating: 1
Would Shop Here Again: 3
Likelihood To Recommend: 1
On Time Delivery: N/A
Customer Support: 7
Full ratings for this review »
dave0808
Site Experience Feedback
Jan 9, 2026
I love fish! It's the best hobby in the world! I have had aquariums for over 40 years! I believe this one of the best hobbies to get involved with. No matter what your age is. Wow! It is very gratifying and fulfilling to see your aquarium start from birth and turn into a real living aquatic entity. It is truly amazing to watch! Live Aquaria will help you from the start. No matter if you are a novice or an expert! They will help you have the best experience in your aquatic adventure. So come aboard and have the dive of your lifetime with our aquatic friends with Live Aquaria!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Josh N.
Site Experience Feedback
Jan 9, 2026
shopping and order process went smoothly. time will tell how shipping delivery and quality of livestock turns out.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Matt
Post-Delivery Feedback
Jan 9, 2026
Awesome known store to buy saltwater fish from but customer support is takes a very long time and there was an issue with UPS not delivering my items on time and it killed basically my entire order. I know that it was not LiveAquaria’s fault.
Overall Rating: 4
Would Shop Here Again: 8
Likelihood To Recommend: 8
On Time Delivery: 1
Customer Support: 4
Full ratings for this review »
David Davidson
Post-Delivery Feedback
Jan 9, 2026
The fish came in without incident they are beautiful
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 9, 2026
Excellent product and was at a great sale price..
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Erik
Post-Delivery Feedback
Jan 9, 2026
I received my order and two of the fish were dead on arrival. One of the bags had lots of.gas build up because it popped when I cut it open which means the fish had died hours before delivery. I submitted a claim for refund or credit and still have heard nothing. They are too slow to respond.
Overall Rating: 10
Would Shop Here Again: 3
Likelihood To Recommend: 7
On Time Delivery: 10
Customer Support: 2
Full ratings for this review »
Larry
Site Experience Feedback
Jan 9, 2026
Perfect
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Fu
Post-Delivery Feedback
Jan 9, 2026
I only received a partial order one of my fish was dead this is the second time I've been shorted fish and still charged I want nothing to do with this company ever again
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 1
On Time Delivery: 6
Customer Support: 1
Full ratings for this review »
Billy
Post-Delivery Feedback
Jan 9, 2026
I had difficulty with holiday promotions. Placed two orders, first order was sent partial and one fish DOA. Second order was canceled (reason unsure). After many efforts, was able to speak to someone about the issue. They were able to approve me placing the order again and would honor holiday special (25% off) Order came in when expected and alive. The included a credit for the DOA fish but did not adjust the bill to reflect the 25% off. I've attempted to follow up multiple times with no response.
Overall Rating: 6
Would Shop Here Again: 3
Likelihood To Recommend: 3
On Time Delivery: 3
Customer Support: 1
Full ratings for this review »
test
Site Experience Feedback
Jan 9, 2026
chgcyg
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 8, 2026
previously have signed in with different email address however, your agency would not accept my password and/or new password
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
bee
Site Experience Feedback
Jan 8, 2026
great
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Joeq370
Post-Delivery Feedback
Jan 8, 2026
I am completely satisfied with my purchase and the delivery of my fish, and not mention the super healthy looking fish. The only downside is that when called by phone multiple times and left a message no one reached out to me. I even left an email. At the end of the day I would definitely still buy more in the very near future. But please have better response availability it would mean more. Thanks for the beautiful fish.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
George
Post-Delivery Feedback
Jan 8, 2026
The picture showed 6 fish in Bag. I bought 2 bags. I received 2 bags with one fish in each bag. I’m
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 1
On Time Delivery: N/A
Customer Support: 2
Full ratings for this review »
Brian
Site Experience Feedback
Jan 7, 2026
Website slow
Overall Rating: 7
Would Shop Here Again: 7
Likelihood To Recommend: 6
Full ratings for this review »
Chad
Post-Delivery Feedback
Jan 6, 2026
Everything went smoothly and as planned. My eel was packed well for the cold weather that it was shipping in. It was fast and great service and shipping was fast and the tracking was spot on with the delivery. Will definitely use and recommend LiveAquaria to everyone.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Hatsuko
Post-Delivery Feedback
Jan 6, 2026
2 of the fish are beautiful, but I didn't receive the other 2 I ordered. Instead I receive 12 of a different fish, I'm waiting for someone to call me back from the company. I did come out ahead.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
On Time Delivery: 10
Customer Support: 7
Full ratings for this review »
John G
Site Experience Feedback
Jan 6, 2026
LiveAquaria has the selection that I am looking for at reasonable prices! I have ordered several times from them and have always received healthy and happy wet pets.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Travis
Site Experience Feedback
Jan 6, 2026
Very easy and helpful
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
TIC
Site Experience Feedback
Jan 5, 2026
when I hit place order some of the screen disappeared and I could not refresh. not sure what I was to do, finally site came back up and said order was placed
Overall Rating: 9
Would Shop Here Again: 5
Likelihood To Recommend: 8
Full ratings for this review »
Joe
Site Experience Feedback
Jan 5, 2026
I had a overall good experience everything I wanted was in stock and no problem finding everything I was looking for
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Pat
Site Experience Feedback
Jan 5, 2026
All good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
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Bruce
Site Experience Feedback
Jan 5, 2026
It took many times to complete purchase, tried calling person wasn’t available
Overall Rating: 6
Would Shop Here Again: 7
Likelihood To Recommend: 7
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 5, 2026
good
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: 10
Full ratings for this review »
Rick
Site Experience Feedback
Jan 5, 2026
Good experience so far. Decided to purchase because of what I read, the quality of fish and 7 day arive alive guarantee.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Slooter
Site Experience Feedback
Jan 5, 2026
It went fine. Just not a lot of softies or mushrooms in a normal price range.
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
TJ
Site Experience Feedback
Jan 4, 2026
Too many out of stock items
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
BlueBonnet Reef
Site Experience Feedback
Jan 4, 2026
it was easy and fair
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jay
Site Experience Feedback
Jan 4, 2026
nothing
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
David
Site Experience Feedback
Jan 4, 2026
Very easy to place orders. Just a little pricey.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Chris
Site Experience Feedback
Jan 4, 2026
I am very satisfied with my past purchases as the fish have come in healthy and alive most of the time. The only thing is the fish seam smaller than the purchase size I ordered. Thank you
Overall Rating: 5
Would Shop Here Again: 9
Likelihood To Recommend: 8
Full ratings for this review »
Papafish
Site Experience Feedback
Jan 3, 2026
Very reasonable prices. Would like to see what fish are eating at time or sale to stock at home.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Bigmac
Site Experience Feedback
Jan 3, 2026
I have bought from them many times over the years and have had very good experiences with there products and shipping.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Tyrant
Post-Delivery Feedback
Jan 3, 2026
The variety available for ordering is vast. Even when a large portion is out of stock. Shipments are hit or miss with how they are packed. Better luck to southern states. If its cold, good chance you will get the box cold and have to float immediately. Specially when you are the last on the route. Fish are pretty hardy and will bounce back. Never seen an illness with an animal from them. I've received orders from them when I was in the south and up north. Those closer to California have it better off even though Wisconsin is listed as their company address. May just have to limit orders to summer or warmer time frames where heat packets can last a bit longer. Still good company to look at as other online sources with stock are severely limited.
Overall Rating: 7
Would Shop Here Again: 9
Likelihood To Recommend: 8
On Time Delivery: 10
Customer Support: 4
Full ratings for this review »
Rick
Post-Delivery Feedback
Jan 3, 2026
I was pleasantly surprised with one of the purchases from divers den it greatly exceeded my expectations very happy
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 2, 2026
I tried to make this purchase on my cell phone but the site would not allow me to input my credit card info, so I had to go home and make the purchase on my computer.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 2, 2026
Ordered some fish payed 200$ for next day shipping didn't receive my order until a week later with the package mishandled and the box sopping wet opened it to find a bag popped fish dead crabs dead and shrimp dead
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 1
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »
Nemo’s dad is a fish
Site Experience Feedback
Jan 1, 2026
Good
Overall Rating: 2
Would Shop Here Again: 7
Likelihood To Recommend: 7
Full ratings for this review »