LiveAquaria Reviews - 1,807 Review - 7.5/10
LiveAquaria Rating
Overall Satisfaction | 7.5 /10 |
---|---|
Would Shop Here Again | 7.7 /10 |
Likelihood to Recommend | 7.8 /10 |
Product Selection | 8.5 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 7.2 /10 |
On-Time Delivery | 8.7 /10 |
Satisfaction with Customer Support | 7.5 /10 |
7.5out of 10
Would Shop Here Again:
7.7out of 10
Likelihood To Recommend:
7.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 71% | 70% |
Neutral | 19% | 19% |
Negative | 10% | 11% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
7.9 out of 10
Returns Process
Satisfaction with the returns process
6.1 out of 10
Recent Reviews for LiveAquaria
Showing 1 - 20 of 1,807
Lopez
Site Experience Feedback
Nov 27, 2024
Had issues trying to checkout, using my mobile, the system kept returning and giving me a new captcha needing to enter CC# several times
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bob
Site Experience Feedback
Nov 27, 2024
never an issue. .thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cinndolph007
Site Experience Feedback
Nov 27, 2024
I love this website and surely like the video sales...that way you can see jus what your purchasing and ask any questions, that's always a plus..so thank you in advance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
rmhops
Site Experience Feedback
Nov 27, 2024
Liveaquaria has been the best in the business for the past 12 years that I have been a customer of theirs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Des
Site Experience Feedback
Nov 27, 2024
I’m satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dal Dad
Site Experience Feedback
Nov 27, 2024
Would like to see more Marine fish in Diver's Den as well as more snails
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doug Shoemaker
Site Experience Feedback
Nov 26, 2024
There are a lot of items that aren't available that show up in the available search. I would rate the site 6/10 for usability. The site is okay. The phone experience isn't great. I'm more than happy to help fix this at no cost or give more feedback! This feels like a shitty plug, but i sold a website building and marketing agency in 2023.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Cory
Site Experience Feedback
Nov 26, 2024
the I'm not a robot thing was terrible
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Kevin
Site Experience Feedback
Nov 26, 2024
So far so good. I hope the order will arrive on Saturday.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
CaptainRW
Site Experience Feedback
Nov 20, 2024
Good but check out was hard
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CaptainRW
Post-Delivery Feedback
Nov 26, 2024
The fish were perfect condition and presented well during the acclimation. The filler fish bag was deflated but the fish was just fine. The reason I ordered was mostly price and the lower shipping cost than most.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 26, 2024
My experience was great, fast shipping and on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Un happy
Site Experience Feedback
Nov 26, 2024
Annoying that not many products were stocked, by the time you paid shipping and box fees fish prices were to high not a happy experience at all. I spent a lot more on vendors with actual items in stock. On a positive note though the customer representative that helped me with a gift certificate issue was great and quick to help.
- Overall Rating: 6
- Would Shop Here Again: 1
- Likelihood To Recommend: 3
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
great website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Sus
Site Experience Feedback
Nov 25, 2024
So many fish were sold out.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Josh T
Site Experience Feedback
Nov 25, 2024
the site is easy to navigate and has TONS of things that i wasnt even looking for. my only issue is that a lot of items were out of stock, most likely due to sale prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
whatstinkinever
Site Experience Feedback
Nov 25, 2024
Many of my fish I initially ordered have died. I have an aquarium environment that is sound.
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
Goatrock
Site Experience Feedback
Nov 25, 2024
Overall site works well, no issues
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Zach
Site Experience Feedback
Nov 25, 2024
I love the selection that is offered here, the fish look great in my tank!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jacks reefing
Site Experience Feedback
Nov 24, 2024
It was a good experience. Found all i needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ccampo
Site Experience Feedback
Nov 24, 2024
Easy to find when you know what you're looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »