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LiveAquaria Reviews - 1,807 Review - 7.5/10

Nov 28, 2024
LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. LiveAquaria is your single destination for all things aquatic. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location.

LiveAquaria Rating

Rating
Overall Satisfaction7.5 /10
Would Shop Here Again7.7 /10
Likelihood to Recommend7.8 /10
Product Selection8.5 /10
Ease of Finding8.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations7.2 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support7.5 /10
Overall Satisfaction:
 

7.5out of 10


Would Shop Here Again:

 

7.7out of 10


Likelihood To Recommend:

 

7.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

71%70%

Neutral

19%19%

Negative

10%11%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

7.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

7.9 out of 10

Returns Process

Satisfaction with the returns process

6.1 out of 10

Recent Reviews for LiveAquaria

Showing 1 - 20 of 1,807

Lopez

Site Experience Feedback

Nov 27, 2024

Had issues trying to checkout, using my mobile, the system kept returning and giving me a new captcha needing to enter CC# several times

bob

Site Experience Feedback

Nov 27, 2024

never an issue. .thanks

Cinndolph007

Site Experience Feedback

Nov 27, 2024

I love this website and surely like the video sales...that way you can see jus what your purchasing and ask any questions, that's always a plus..so thank you in advance

rmhops

Site Experience Feedback

Nov 27, 2024

Liveaquaria has been the best in the business for the past 12 years that I have been a customer of theirs.

Des

Site Experience Feedback

Nov 27, 2024

I’m satisfied

Dal Dad

Site Experience Feedback

Nov 27, 2024

Would like to see more Marine fish in Diver's Den as well as more snails

Doug Shoemaker

Site Experience Feedback

Nov 26, 2024

There are a lot of items that aren't available that show up in the available search. I would rate the site 6/10 for usability. The site is okay. The phone experience isn't great. I'm more than happy to help fix this at no cost or give more feedback! This feels like a shitty plug, but i sold a website building and marketing agency in 2023.

Cory

Site Experience Feedback

Nov 26, 2024

the I'm not a robot thing was terrible

Kevin

Site Experience Feedback

Nov 26, 2024

So far so good. I hope the order will arrive on Saturday.

CaptainRW

Site Experience Feedback

Nov 20, 2024

Good but check out was hard


Post-Delivery Feedback

Nov 26, 2024

The fish were perfect condition and presented well during the acclimation. The filler fish bag was deflated but the fish was just fine. The reason I ordered was mostly price and the lower shipping cost than most.

Online Shopper

Post-Delivery Feedback

Nov 26, 2024

My experience was great, fast shipping and on time.

Un happy

Site Experience Feedback

Nov 26, 2024

Annoying that not many products were stocked, by the time you paid shipping and box fees fish prices were to high not a happy experience at all. I spent a lot more on vendors with actual items in stock. On a positive note though the customer representative that helped me with a gift certificate issue was great and quick to help.

Online Shopper

Site Experience Feedback

Nov 26, 2024

great website

Sus

Site Experience Feedback

Nov 25, 2024

So many fish were sold out.

Josh T

Site Experience Feedback

Nov 25, 2024

the site is easy to navigate and has TONS of things that i wasnt even looking for. my only issue is that a lot of items were out of stock, most likely due to sale prices

whatstinkinever

Site Experience Feedback

Nov 25, 2024

Many of my fish I initially ordered have died. I have an aquarium environment that is sound.

Goatrock

Site Experience Feedback

Nov 25, 2024

Overall site works well, no issues

Zach

Site Experience Feedback

Nov 25, 2024

I love the selection that is offered here, the fish look great in my tank!

Jacks reefing

Site Experience Feedback

Nov 24, 2024

It was a good experience. Found all i needed.

ccampo

Site Experience Feedback

Nov 24, 2024

Easy to find when you know what you're looking for