Horizon Hobby Customer Reviews
Horizon Hobby holds a 9.1/10 overall rating and 1,925 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 87% |
 Neutral | 9% | 9% |
 Negative | 8% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 78% |
Neutral | 13% | 13% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 9,649
Online Shopper
Site Experience FeedbackOct 27, 2026
Very good, google told what item to look for a i found on website within seconds.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
ULRICBRYARS
Site Experience FeedbackOct 27, 2026
Great for stock vehicles, would like to see more after market parts. Really like Treal RC
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Epic
Site Experience FeedbackOct 27, 2026
I was happy that none of the parts I needed were back-ordered.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
frank
Site Experience FeedbackOct 27, 2026
I have been buying from HH for years and still have issues with completeing a payment. Not a new customer and enter my info every time,
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nick
Site Experience FeedbackOct 27, 2026
wouldnt let me use my full throttle rewards on purchase
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Johnny "B"
Site Experience FeedbackOct 27, 2026
Looking for a part to repair an E-flite plane today and it was very easy to locate the older model and successfully purchase what I needed fast and easy! Best Regards JB
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay Bird
Site Experience FeedbackOct 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wes
Site Experience FeedbackOct 27, 2026
Great selection, great prices! My new hobby store guaranteed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Captain Cooper
Post-Delivery FeedbackOct 27, 2026
Thanks, Great company. Would be nice if they sent some swag sometimes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Gil
Post-Delivery FeedbackOct 27, 2026
This was my first BNF airplane that I have ever ordered from Horizon as I fly a Radiomaster TX16S Mk2. All of my RC aircraft are from a competing brand. However, when a fellow flier at my club showed me his Sportix and I dug a little deeper into the details I was instantly drawn to the quick detach wings and ease of assembly. When I checked on Horizon’s website the BNF Sportix happened to be on sale and I could not resist. When the model arrived I had it assembled and bound to my radio in roughly 1 hour. Using Edge TX DSM tools suite allowed all of the preloaded settings to be automatically installed, the only difference was that my rudder and ailerons were reversed which was an easy fix by reversing each in the outputs screen of my radio. The only anomaly that I ran into was that the manual calls out for a 1.5 mm hex driver for the prop spinner screw and it is actually a 2 mm. Overall I am very pleased with the entire Horizon/Eflite experience and recommend this product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
GravyTrain
Site Experience FeedbackOct 27, 2026
The new AI Chat is pretty bad. Needs work.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Popstoppa
Site Experience FeedbackOct 27, 2026
The site is simple to navigate however some layout information is in odd places compared to retailers I’m used to. It’s not too big of a deal just a few extra seconds to find what I needed.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 27, 2026
easy to navigate the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WR
Post-Delivery FeedbackOct 27, 2026
Excellent experience. Well packaged with fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Marcos R
Site Experience FeedbackOct 27, 2026
It's so good.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josh
Site Experience FeedbackOct 27, 2026
The payment section was flawed on my phone. The credit card portion wanted an image of my card, which I provided. It then kept entering the card number into the coupon section. Once I moved to my laptop, the credit card portion wanted the CCV number, after which it processed the payment fine. Very frustrating.
- Overall Rating: 2
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bigsztaz
Site Experience FeedbackOct 27, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nathan
Post-Delivery FeedbackOct 27, 2026
I have used your services before and will definitely use agian
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 8
Ed
Post-Delivery FeedbackOct 27, 2026
awesome plane, flies great! well packaged It does need Nav lights though, that would be icing on the cake
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
CBSHeli
Post-Delivery FeedbackOct 27, 2026
It was a good experience. They had what I needed and shipped it out right away. The tracking was really good because the use FedEx not UPS. I'll buy from them again no problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
aeroscout#1
Site Experience FeedbackOct 27, 2026
the experience was fine, I just had difficulty establishing a different shipping from billing address. This took several times and refilling of my credit card information
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boone
Post-Delivery FeedbackOct 26, 2026
First time ordering from Horizon Hobby and I was surprised by the quick shipping. Very satisfied and will order again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Danno
Site Experience FeedbackOct 26, 2026
Convenient and easy
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Steve
Site Experience FeedbackOct 26, 2026
My plane came in but you never sent an email.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Gator
Site Experience FeedbackOct 26, 2026
The web site vert hard to find parts for specific item. Discrepition and part compatibility poor Web site locks up a lot while browsing and placeing orders
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Short course kings
Site Experience FeedbackOct 26, 2026
It’s a good site for stock parts or parts you can’t find anywhere else
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 26, 2026
I just had to get it
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Harry
Site Experience FeedbackOct 26, 2026
great website no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Qball
Site Experience FeedbackOct 26, 2026
easy and seamless! love the website and its functions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 26, 2026
just fine
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bob
Site Experience FeedbackOct 26, 2026
A bit difficult to use when it came to submitting payment
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mac
Site Experience FeedbackOct 26, 2026
Great site layout, easy to find everything, and prices aren't as bad as some other merchants.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bens
Site Experience FeedbackOct 26, 2026
Understandable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ultracote
Post-Delivery FeedbackOct 26, 2026
Great Service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 26, 2026
website jumps and looses info prompting me to start over. Time consuming an frustrating
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Ken
Site Experience FeedbackOct 26, 2026
im always happy woth your guys stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RB
Site Experience FeedbackOct 26, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ
Site Experience FeedbackOct 26, 2026
Great experience shopping and great ease of purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Huck
Site Experience FeedbackOct 26, 2026
Great site. Very impressed with my experiences so far.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Radar61
Site Experience FeedbackOct 26, 2026
Great buying experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rocketwrench
Site Experience FeedbackOct 26, 2026
I wish you featured products from custom works or another dedicated dirt oval vendor.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
jerry
Site Experience FeedbackOct 26, 2026
None
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Freddy
Site Experience FeedbackOct 26, 2026
First Online Purchase, Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Poppy
Site Experience FeedbackOct 26, 2026
Please improve your delivery times
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No
Site Experience FeedbackOct 26, 2026
Your customer service is bad. Tried to change password, and it didn't work.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
None
Site Experience FeedbackOct 26, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LT
Site Experience FeedbackOct 26, 2026
Unable to use AMEX card as CVV code only allowed 3 digits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smithville Jake
Site Experience FeedbackOct 26, 2026
Everything seems to have gone just fine so far.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 26, 2026
Add some more after market upgrade and how to install links
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Chivo
Post-Delivery FeedbackOct 26, 2026
I am very disappointed and reluctant to purchase from Horizon Hobby anymore because of my most recent customer service experience. I ask for a return phone call about two products that were backordered and I could not get the guy from my emails to call me. He kept insisting he could answer my questions from email. I'm very old school and like to talk to a person on the phone and I simply could not get that. I had a damaged delivery/part and got that replaced through the chat now function very quickly and efficient but some times you need to hear a voice! My recent order arrived and one of my lipo batteries was flat and would not charge, so I have sent an email one this. All in all I just don't know about purchasing from Horizon Hobby anymore.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: 9