Horizon Hobby Customer Reviews
Horizon Hobby holds a 9/10 overall rating and 1,850 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 81% |
 Neutral | 10% | 10% |
 Negative | 10% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 77% |
Neutral | 14% | 13% |
Negative | 9% | 10% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 9,399
JK
Site Experience FeedbackSep 4, 2026
the Chat Bot was almost no help
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
9Ball
Site Experience FeedbackSep 4, 2026
Overall good experience. I did get a little frustrated over the fact that I could not update/change my email address on this website. Per Google, looks like I'll need to call to discuss with customer service which I'll do soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Will my 25% coupon be applied?
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
JR
Site Experience FeedbackSep 4, 2026
Everything was fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
I can't log into my account
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
RedwoodRc
Site Experience FeedbackSep 4, 2026
No issues either way
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
D
Site Experience FeedbackSep 4, 2026
HH is my go to place. I love the Spektrum equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Biltel
Site Experience FeedbackSep 4, 2026
Went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elmer Fuddpucker
Site Experience FeedbackSep 4, 2026
Copy Amazon’s flawless website layout as your’s is a pain in the ass! My order required repeated entries if I decided to add or delete items and for some reason it didn’t like my correct and complete entry for my credit card until the 3rd try. Customer service sucks ( read your Reddit and Pissed Customer reviews). Many out of stock items don’t show up as out of stock until you select what you are considering to purchase.Cannot reach customer support by phone ( unlike Amazon) and chat on hold for 30 minutes. The next time I go through this grief, you will have raised your 25% discount to 50%. Guessing comments are reviewed by AI and likely no changes in the above issues will result.
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Finx5000
Site Experience FeedbackSep 4, 2026
There is nothing on your site explaining how to use the full throttle rewards. I have checked out several times in the past not realizing I had to go elsewhere on your site to dig up a code, and apply that at checkout. Why not just make it something you can select via a pulldown or pick list?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RC Geek
Site Experience FeedbackSep 4, 2026
Good overall, but many parts listed as backordered , need to work on restocking frequency and keep parts available, one item was backordered and there was no clear estimation date just said “september”
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
G Dad
Site Experience FeedbackSep 4, 2026
I am very excited about this plane.I can hardly wait to get my hands on it soon.Oh yeah, the plane is the S5e biplane.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dakota Flyer
Site Experience FeedbackSep 4, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hulk
Site Experience FeedbackSep 4, 2026
Great site ,model,parts #, lots of ways to find your stuff.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
buster
Site Experience FeedbackSep 4, 2026
Today's purchase went well, except that 25% gift code sent via email today was not recognized.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
User404
Site Experience FeedbackSep 4, 2026
I originally planned on purchasing a ARRMA Mini Kraton 3S with the Horizon Hobby exclusive 2x battery option. However, it was out of stock when I was ready to purchase—I ended up spending more than I wanted to in order to get the extra battery separately. The free shipping is nice.
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 3
Kingtut
Site Experience FeedbackSep 4, 2026
When I searched for Conscendo, the UMX would not come up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
I did not get my full 25% off my order use code GYB-H4CN-F9G4-X6 at checkout
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
N Smith
Site Experience FeedbackSep 4, 2026
I recieveda 25% off order code in an email, GYB-NQK6-GLQZ-SB, decided to use it on order but said it wasn't applied can i get refund of difference?
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
MikeM
Site Experience FeedbackSep 4, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
I had difficulty using the part number in the airplane owners manual. Couldn’t find it in your offering. Finally typed in the Alpha numeric description of what I was seeking, and then was able to place my order. Also, it takes too long for your customer service reps to respond. Took almost one week. Really tried my patience. But individual was very kind and cooperative once we got in contact with each other.
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 4, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stranger
Site Experience FeedbackSep 4, 2026
I had some problems but figured it out
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jerseystyle
Site Experience FeedbackSep 4, 2026
Well, one thing horizon HOBBIE is lacking is a Customer Service phone number for everybody not just reward customers. It’s ridiculous that you can’t talk to a live person. Nowadays A Main Hobbies has incredible Customer Service, and they answer the phone every single time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skinflint72
Site Experience FeedbackSep 4, 2026
All good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Austin RC
Site Experience FeedbackSep 4, 2026
Overall satisfactory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 4, 2026
your post-purchase product support is terrible. I don't know how you stay in business with so many competitors out there.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
Online Shopper
Post-Delivery FeedbackSep 4, 2026
After several months of "not in stock" for a Saito FA-125, the engine was in stock and I ordered one. However, the needed engine mount is not available. - Your online customer service response to my query referred me to an unknown (to me) British retailer who had one (only one). I decided to engage in international online business and am disappointed in this outcome. Further, when the engine was delivered it seemed to be mishandled, as the carton was crushed and lacked the normal Saito foam packaging.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: 8
Reaper
Site Experience FeedbackSep 4, 2026
Great place to deal with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Too long
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaydee
Post-Delivery FeedbackSep 4, 2026
My ordering process went seamlessly well. Great availability great product awesome quality. Just love the losi 1/5 scale lineup.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Drew
Site Experience FeedbackSep 4, 2026
Amazing company with a very good variety of products will definitely buy from them again and easy to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Short bus
Site Experience FeedbackSep 4, 2026
The website is pretty easy to use the filters for the Pathfinder. I find useful.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
JK
Site Experience FeedbackSep 4, 2026
Joe C and Dexter provided exceptional technical support
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tom
Site Experience FeedbackSep 3, 2026
ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rich
Site Experience FeedbackSep 3, 2026
don't change a thing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Awesome
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Hank
Site Experience FeedbackSep 3, 2026
Everything went super smooth. I like your web site a lot.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joefish
Site Experience FeedbackSep 3, 2026
It’s always difficult to figure out which float set I need for a particular model. The ‘inclusive set was over $70 more than doing a bit of research to find which ones work. I live in a lake and floats are a must for all my planes.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MarcoNoPolo
Site Experience FeedbackSep 3, 2026
Only quality RC here. Great prices as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron..
Site Experience FeedbackSep 3, 2026
Ron..so far.happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobby K
Site Experience FeedbackSep 3, 2026
Easy to order with great products. Easy to manage website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peck5989
Site Experience FeedbackSep 3, 2026
It was a GREAT INTERACTION
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RonA
Site Experience FeedbackSep 3, 2026
Everything was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Brian Phillips RC sent me to you (YouTube)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skookum-T
Site Experience FeedbackSep 3, 2026
Great selections and great deals!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rich
Site Experience FeedbackSep 3, 2026
All was good. The ordering and checkout we very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doug
Site Experience FeedbackSep 3, 2026
all ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
STEVE
Post-Delivery FeedbackSep 3, 2026
NO PHONE HELP SUCKS TO PROVIDE INFORMATION ON PURCHASE QUESTIONS A.I SUCKS CAN'T ANSWER QUESTIONS. WHAT A JOKE.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 5
- Customer Support: 1