Horizon Hobby Reviews - 1,660 Post-Delivery Reviews - 8.8/10
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 81% |
 Neutral | 10% | 11% |
 Negative | 11% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 77% |
Neutral | 15% | 15% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 8,662
Ty
Site Experience FeedbackJun 16, 2026
It 's ok. Your search engine could use a little more leniency when searching. Spelling, description, vehicle etc....
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 16, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fly boy
Site Experience FeedbackJun 16, 2026
No problem finding what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fire Trousers
Post-Delivery FeedbackJun 16, 2026
I purchased an e-gift card on 6/7/26 and my card number was emailed to me later that day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Janky
Site Experience FeedbackJun 16, 2026
Website was very easy to navigate. Found exactly what i was looking for with a great description and breakdown of what i would be getting. Would highly recommend this place to anyone looking to get into the RC hobby.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackJun 16, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ozzie
Site Experience FeedbackJun 16, 2026
Quick and easy. Very happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baloo
Site Experience FeedbackJun 16, 2026
I love the variety of planes I can pick out. The scale military planes are really great š
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Delta3
Site Experience FeedbackJun 16, 2026
Out of stock is getting old. Checking out with Paypal is a hassle here took a number of try's to get the nod to checkout using this option.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
CLV
Site Experience FeedbackJun 16, 2026
Difficult to find check out icon.
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
BrothrBob
Post-Delivery FeedbackJun 16, 2026
Horizon is the BEST~!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mark C
Site Experience FeedbackJun 16, 2026
Great service
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 16, 2026
Great store great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lewis in Denver, CO
Site Experience FeedbackJun 16, 2026
I crashed my AeroScout today, shattered the fuselage. Needed to replace that and nose gear and Prop. Prices seem to be the same wherever I look (AMain, Amazon). You had the nose wheel, other didn't so bought here.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Milo
Post-Delivery FeedbackJun 16, 2026
You guys are the best , only thing I can say is the scale plastic models are just a few but anyway I like the prices you have in my Tamiya paint š
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
RC Mike
Site Experience FeedbackJun 16, 2026
I had an issue with the valiant V2 with the wing Support. Iāll talk to customer support sent acquired information and II had an issue with the valiant V2 with the wing Support. Iāll talk to customer support sent the acquired information and I received a new wing and Support in two days. Very happy thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jonny5
Post-Delivery FeedbackJun 16, 2026
Everything went smooth. Although my order wasn't confirmed until the following business day. I paid for 3-5 shipping and it took a week. That said, there was no duty do on arrival and international shipping was affordable. I will order again and recommend this site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 8
Frozenoak
Site Experience FeedbackJun 16, 2026
I got what I came for, and maybe a little bit more. I didn't know I wanted to get adapter cables for the battery charger, but it worked out that I could. Thank you. Also, I don't know how strong the RC boat market is but I would love to find an RC scale boat to match my new 1/24 scale Dodge Power Wagon, with a trailer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
thanks
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rob
Site Experience FeedbackJun 16, 2026
Very good ordered pro line shocks over the last year. My of been on my sons card
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Post-Delivery FeedbackJun 16, 2026
Support was good. Fix worked well I am Happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
snooker
Site Experience FeedbackJun 16, 2026
great store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spark plug
Site Experience FeedbackJun 16, 2026
Good service, good products
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ChrisB
Site Experience FeedbackJun 16, 2026
It was easy to find and order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
nuttin to add
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Captain Case
Site Experience FeedbackJun 15, 2026
Wish there was a place to talk about or give instructions on the fact that one of my items is on back order whilst the rest are not and wether or not Iād like the rest of everything sent now or wait till the item on back order is in for the entire order to be sent.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 15, 2026
Little hard to navigate from cart back to more parts page.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luke
Site Experience FeedbackJun 15, 2026
Other than not having the sizes of items listed horizon hobby has an amazing selection of products. The website is easy to use and the products are easy to find.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MacGyver
Post-Delivery FeedbackJun 15, 2026
What I didnāt like about my recent order was that I bought items that were listed as in stock, but once the shipping process started, one of the items (three servos) suddenly went into backorder with an estimated delivery date in October! To be fair, I wasnāt charged for those items, but it feels pretty unrealistic for something to show as āin stockā when I purchase it, only to magically become backordered afterward. And the worst part is the October delivery date. Theyāre servos. I wasnāt exactly ordering rockets to go to the moon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
Dean
Site Experience FeedbackJun 15, 2026
Easy to navigate site with good product selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BOGIE
Site Experience FeedbackJun 15, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greg
Site Experience FeedbackJun 15, 2026
Today was good.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Tourist
Site Experience FeedbackJun 15, 2026
I could not log on, even after using a temporary password that you supplied. It used to be that I received free shipping as a veteran. Now I cannot ever log on with your chat help. You should make a phone # available if your system is so screwed up.
- Overall Rating: 2
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Super Sam
Site Experience FeedbackJun 15, 2026
Kinda frustrating
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
BrothrBob
Site Experience FeedbackJun 15, 2026
I love Horizon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frankie
Site Experience FeedbackJun 15, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 15, 2026
GREAT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackJun 15, 2026
I still find your website cumbersome.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Woo so he xr of
Post-Delivery FeedbackJun 15, 2026
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- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Spektrum battery
Post-Delivery FeedbackJun 15, 2026
Ordered two new batteries for my ProBoat Impulse. One of the new batteries would not charge. Contacting customer support was quite frustrating. Started with the Online chat. Then switched over to email. In the end, my email was responded too and a replacement battery was promptly sent. The customer service was very good, just the initial contacting was difficult and frustrating.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 8
Jay
Site Experience FeedbackJun 15, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jose jr
Post-Delivery FeedbackJun 15, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
I'mnotfromstatefarm
Site Experience FeedbackJun 14, 2026
Happy to make another purchase from Horizon Hobby! You have treated me well, your customer service is excellent, and I enjoy your products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oren
Site Experience FeedbackJun 14, 2026
I was looking for the rewards points from last purchase and can't find it
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Steven jay
Site Experience FeedbackJun 14, 2026
A little glitchy but got the job done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnās RC Life
Site Experience FeedbackJun 14, 2026
Good experience thatās why I choose you over eBay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brednerd
Site Experience FeedbackJun 14, 2026
My experience was great I had wished the sale was a couple days longer but came up with the money anyways.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KonaPT
Site Experience FeedbackJun 14, 2026
Horizon got my email; NO OFFERED DISCOUNT WAS PROVIDED.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Ace
Site Experience FeedbackJun 14, 2026
Changing the billing address was very challenging, also entering the shipping address was tough. It kept giving me addresses other then the correct one
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 3