Gurney's Seed & Nursery Reviews - 39,826 Review - 8.7/10
Gurney's Seed & Nursery Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 8.7 /10 |
8.7out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 77% | 78% |
Neutral | 17% | 17% |
Negative | 6% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Gurney's Seed & Nursery
Showing 61 - 80 of 39,826
Online Shopper
Site Experience Feedback
Nov 18, 2024
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jenn
Site Experience Feedback
Nov 18, 2024
Slight problems with using a replacement cert, but closed website and restarted and went perfectly
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 4
- Full ratings for this review »
Laura
Site Experience Feedback
Nov 18, 2024
Great products! I've ordered seed potatoes before, ordering more for this year.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Chuck
Site Experience Feedback
Nov 18, 2024
so far so good easy to order
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pat
Site Experience Feedback
Oct 28, 2024
Ordering was very easy to do online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pat
Post-Delivery Feedback
Nov 18, 2024
I am very happy with all of my orders
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
No thank you
Site Experience Feedback
Nov 18, 2024
I did not find a place to use a coupon code.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Charlie
Site Experience Feedback
Nov 07, 2024
Usually my purchase experience is smooth and easy, but not this time. Difficult to view products,
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Charlie
Post-Delivery Feedback
Nov 18, 2024
I finally have your system “ down“ so my purchases are usually fairly easy. I do use a magazine while I’m online.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bill
Site Experience Feedback
Nov 18, 2024
Good website, you were out of stock of one of the items i wanted
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Jen
Site Experience Feedback
Nov 18, 2024
The website is easy to navigate and has lots of information about each item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JD
Site Experience Feedback
Nov 18, 2024
Easy to find what was available. Great online experience.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
John R
Site Experience Feedback
Nov 18, 2024
Great customer service and clear descriptions on products. Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Frankie
Site Experience Feedback
Nov 18, 2024
Good selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jimmy
Site Experience Feedback
Nov 18, 2024
Very easy to navigate the site. I enjoyed the variety of seeds and plants to choose from.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Avalon
Site Experience Feedback
Nov 18, 2024
I liked it better when customer service was based in the USA
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
allen
Site Experience Feedback
Nov 18, 2024
The product selection on thru viewing the cart and approving is great -- then when it gets down to confirm the order and pay it is nearly impossible. I have spent about 2 hours today trying to get an order placed, I finally talked to your customer service to help place the order ----No help --- VERY - VERY DIFFICULT ENDEAVOR.
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Garden Mama
Site Experience Feedback
Nov 18, 2024
Experience so far is great, we shall see once I take delivery of the product and get them into the grounds :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
Overall, when I want to buy trees and plants, I think of Gurney's. The shipping is to my liking. I am looking forward to next spring. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
Your survey shouldn't need personal information from me. All it should ask is how I feel about ordering from you.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
Joe-seed
Site Experience Feedback
Nov 18, 2024
It went smoothly.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Elaye
Site Experience Feedback
Nov 18, 2024
I liked that there was good information on how long the veggies will store, plus there were several choices for everything I was looking to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »