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Gurney's Seed & Nursery Reviews - 39,826 Review - 8.7/10

Nov 21, 2024
Gurney's is America's most complete seed and nursery company. Their exclusive varieties are trialed right at Gurney's farm to ensure success. Trusted since 1866. Farm-tested products. Garden gifts. Easy-to-use zone finder.

Gurney's Seed & Nursery Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend8.8 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.1 /10
Product Met Expectations8.7 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

77%78%

Neutral

17%17%

Negative

6%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.6 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Gurney's Seed & Nursery

Showing 61 - 80 of 39,826

Online Shopper

Site Experience Feedback

Nov 18, 2024

very good

Jenn

Site Experience Feedback

Nov 18, 2024

Slight problems with using a replacement cert, but closed website and restarted and went perfectly

Laura

Site Experience Feedback

Nov 18, 2024

Great products! I've ordered seed potatoes before, ordering more for this year.

Chuck

Site Experience Feedback

Nov 18, 2024

so far so good easy to order

Pat

Site Experience Feedback

Oct 28, 2024

Ordering was very easy to do online


Post-Delivery Feedback

Nov 18, 2024

I am very happy with all of my orders

No thank you

Site Experience Feedback

Nov 18, 2024

I did not find a place to use a coupon code.

Charlie

Site Experience Feedback

Nov 07, 2024

Usually my purchase experience is smooth and easy, but not this time. Difficult to view products,


Post-Delivery Feedback

Nov 18, 2024

I finally have your system “ down“ so my purchases are usually fairly easy. I do use a magazine while I’m online.

Bill

Site Experience Feedback

Nov 18, 2024

Good website, you were out of stock of one of the items i wanted

Jen

Site Experience Feedback

Nov 18, 2024

The website is easy to navigate and has lots of information about each item.

JD

Site Experience Feedback

Nov 18, 2024

Easy to find what was available. Great online experience.

John R

Site Experience Feedback

Nov 18, 2024

Great customer service and clear descriptions on products. Thanks!

Frankie

Site Experience Feedback

Nov 18, 2024

Good selection

Jimmy

Site Experience Feedback

Nov 18, 2024

Very easy to navigate the site. I enjoyed the variety of seeds and plants to choose from.

Avalon

Site Experience Feedback

Nov 18, 2024

I liked it better when customer service was based in the USA

allen

Site Experience Feedback

Nov 18, 2024

The product selection on thru viewing the cart and approving is great -- then when it gets down to confirm the order and pay it is nearly impossible. I have spent about 2 hours today trying to get an order placed, I finally talked to your customer service to help place the order ----No help --- VERY - VERY DIFFICULT ENDEAVOR.

Garden Mama

Site Experience Feedback

Nov 18, 2024

Experience so far is great, we shall see once I take delivery of the product and get them into the grounds :)

Online Shopper

Site Experience Feedback

Nov 18, 2024

Overall, when I want to buy trees and plants, I think of Gurney's. The shipping is to my liking. I am looking forward to next spring. Thank you.

Online Shopper

Site Experience Feedback

Nov 18, 2024

Your survey shouldn't need personal information from me. All it should ask is how I feel about ordering from you.

Joe-seed

Site Experience Feedback

Nov 18, 2024

It went smoothly.

Elaye

Site Experience Feedback

Nov 18, 2024

I liked that there was good information on how long the veggies will store, plus there were several choices for everything I was looking to buy.