Gurney's Seed & Nursery Reviews - 39,826 Review - 8.7/10
Gurney's Seed & Nursery Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 8.7 /10 |
8.7out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 77% | 78% |
Neutral | 17% | 17% |
Negative | 6% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Gurney's Seed & Nursery
Showing 41 - 60 of 39,826
Online Shopper
Site Experience Feedback
Nov 19, 2024
Most was great but some varieties not available, out of stock or not offered. Disappointed about that - almost went to a different site.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
Easy to use and order.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mel
Site Experience Feedback
Nov 02, 2024
Online experience was easy 2 use & understand. Lots 2 choose from.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Mel
Post-Delivery Feedback
Nov 19, 2024
I received my items promptly & safely. No hassles or issues.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
Need to have more trees like sawtooth oak, red oak, black gum etc. You already have sugar maple and shellbark hickory.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Thespis94
Site Experience Feedback
Nov 19, 2024
So happy to see lettuce seed tape available for purchase! User-friendly site that estimates my growing Zone!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Dee
Site Experience Feedback
Nov 19, 2024
Selection is great. Difficult to check out.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Rooster
Site Experience Feedback
Nov 19, 2024
Website is clean and easy to get around. It took me less than 5 minutes to decide what I wanted and get it ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jay
Site Experience Feedback
Nov 19, 2024
Very easy to navigate the website. I would like to see seeds sold by the lb or even 1/2 lb perhaps. For those of us who have a passion for gardening more is better. Lol.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Pola
Post-Delivery Feedback
Nov 19, 2024
I ordered two different kinds of garlic. The one order made it fine,although the garlic bulb is way smaller that I anticipated. I kept it because I don't have time to do returns. Today I realized I had not received the second garlic I purchased. I went into the website and saw the shipping date is April of next year. I don't know if I missed reading something when I purchased or what. I was expecting to receive both orders this year.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: 8
- Full ratings for this review »
flyboy
Post-Delivery Feedback
Nov 19, 2024
I ordered fall garlic and it arrived on the date indicated in my email from Gurney's. I planted per instructions and am waiting for spring to see if they all come up.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Bob
Site Experience Feedback
Nov 19, 2024
I ordered flower seeds for a Christmas present for my wife. I have used your company before and know you guys to be reliable. I had a little trouble with my account (needed to correct the spelling of my last name). I could not do so, but your virtual assistant was able to help.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
When I plant this one and will let you
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Josie
Site Experience Feedback
Nov 19, 2024
Had a hard time with password and password reset. But I'm 78 years old and I just have computer difficulties. LOL!! BUT, I am very pleased with my purchased items from Gurneys in the past!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EllenRenee
Site Experience Feedback
Aug 18, 2024
Provided good information regarding pollinators, plant details, planting instructions. etc. Loved the detail. Helps me a lot. I am not an experienced gardner.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EllenRenee
Post-Delivery Feedback
Nov 19, 2024
Good experience. Nice plants.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
LB NH
Site Experience Feedback
Nov 19, 2024
I was sad to see, at check out, that some of my order will not come until Spring - it would have been good to know that earlier.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
ordering was easy. Hope seeds come quickly.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Paul
Site Experience Feedback
Nov 18, 2024
Good reviews a d general information on tomatoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bee
Site Experience Feedback
Nov 18, 2024
All good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
William
Site Experience Feedback
Nov 18, 2024
Ordered from Gurney since 1979
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »