Gurney's Seed & Nursery Reviews - 39,819 Review - 8.7/10
Gurney's Seed & Nursery Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.6 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.7out of 10
Would Shop Here Again:
8.6out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 77% | 79% |
Neutral | 17% | 16% |
Negative | 6% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
7.9 out of 10
Recent Reviews for Gurney's Seed & Nursery
Showing 161 - 180 of 39,819
Jay
Site Experience Feedback
Nov 24, 2024
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The pole
Site Experience Feedback
Nov 24, 2024
The replacement order certificate issued in the summer was to reorder the plants that didn’t grow and that were out of stock when the replacement certificate was ordered. Now that the exact items were back in stock, I was upset to learn that the item prices had raisen and that I had a ballance due and more taxes to boot in order to get my new material. One would assume that a “free replacement certificate “ would be just that. Gurney’s should seriously consider this when free product replacements are used.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Idabird
Site Experience Feedback
Nov 03, 2024
Website was easy to use. They had the items I was looking for.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Idabird
Post-Delivery Feedback
Nov 24, 2024
High quality products and fast shipping. Been buying from Gurney's for years. Highly Recommended.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
sarousk
Site Experience Feedback
Nov 24, 2024
Always a good experience and you have what I want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brooks
Site Experience Feedback
Nov 23, 2024
Good. I was happy with a conversation with Gurneys which helped me select the fertilizer for my venerable orange tree grown from a cutting taken from an orange tree planted in Iran in the 1840's. It could have been for any orange tree but this one is mine. I was disappointed to find Gurneys out of stock for the 5lb bags but I got two 2-pounders which will do for a while. Gurneys is really a helpful vendor. Thanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
I appreciate having full details about each item. I would like to see the full total, including tax and shipping before hitting the payment button, especially with PayPal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HeartsAtHome
Site Experience Feedback
Nov 23, 2024
I so appreciate your phone help for the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Carol F.
Site Experience Feedback
Nov 23, 2024
Very easy to order using the fast method. I really liked the descriptions of the items, and the zones they are best for. Also the growing times and the heights. All of this made it very easy to place my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cac
Site Experience Feedback
Nov 23, 2024
Easily found the items I wanted but had question about seed tape but didn't get an answer. Overall, service was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cin
Site Experience Feedback
Nov 23, 2024
It was pleasant.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BUD
Site Experience Feedback
Nov 23, 2024
All of the items that I have purchased from Gurneys have arrived well and have grown well. I have used this company for over 6 years and have always been pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TinaM
Site Experience Feedback
Nov 23, 2024
The site is always easy to use. I love the fact that you don't end up with an empty cart and start over if you leave the site for a bit. Everything is still there so you can pick up where you left off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Frank
Site Experience Feedback
Nov 23, 2024
As good as any.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mike
Site Experience Feedback
Nov 23, 2024
Easy to use. I wish they could mail plants to my location (washington). I was able to or from other locations that were able to send plants. Not sure why Gurneys can't.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gma Boog
Site Experience Feedback
Nov 23, 2024
I contacted “Chat,” and it couldn’t answer my question about checking to see if I already had a Gurney’s account.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Littlebelle
Site Experience Feedback
Nov 23, 2024
No problem was easy
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Paisley
Site Experience Feedback
Nov 23, 2024
Mostly smooth.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bags & Buckets
Site Experience Feedback
Nov 01, 2024
I never have a problem looking for anything. I couldn't find these green seeds on other sites,so thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Flo
Site Experience Feedback
Nov 23, 2024
Been shopping for years here. Sometimes difficult to go back when reading additional information. But worth the wait due to all the valuable information you supply.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Flower Lady
Site Experience Feedback
Oct 26, 2024
My first shipment from Gurnee was very healthy and well packaged and grew nicely this summer. I have been very pleased with everything I have ordered.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »