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Gurney's Seed & Nursery Reviews - 39,819 Review - 8.7/10

Dec 3, 2024
Gurney's is America's most complete seed and nursery company. Their exclusive varieties are trialed right at Gurney's farm to ensure success. Trusted since 1866. Farm-tested products. Garden gifts. Easy-to-use zone finder.

Gurney's Seed & Nursery Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.6 /10
Likelihood to Recommend8.8 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.1 /10
Product Met Expectations8.7 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.6out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

77%79%

Neutral

17%16%

Negative

6%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.6 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Gurney's Seed & Nursery

Showing 161 - 180 of 39,819

Jay

Site Experience Feedback

Nov 24, 2024

It was great!

The pole

Site Experience Feedback

Nov 24, 2024

The replacement order certificate issued in the summer was to reorder the plants that didn’t grow and that were out of stock when the replacement certificate was ordered. Now that the exact items were back in stock, I was upset to learn that the item prices had raisen and that I had a ballance due and more taxes to boot in order to get my new material. One would assume that a “free replacement certificate “ would be just that. Gurney’s should seriously consider this when free product replacements are used.

Idabird

Site Experience Feedback

Nov 03, 2024

Website was easy to use. They had the items I was looking for.


Post-Delivery Feedback

Nov 24, 2024

High quality products and fast shipping. Been buying from Gurney's for years. Highly Recommended.

sarousk

Site Experience Feedback

Nov 24, 2024

Always a good experience and you have what I want

Brooks

Site Experience Feedback

Nov 23, 2024

Good. I was happy with a conversation with Gurneys which helped me select the fertilizer for my venerable orange tree grown from a cutting taken from an orange tree planted in Iran in the 1840's. It could have been for any orange tree but this one is mine. I was disappointed to find Gurneys out of stock for the 5lb bags but I got two 2-pounders which will do for a while. Gurneys is really a helpful vendor. Thanks.

Online Shopper

Site Experience Feedback

Nov 23, 2024

I appreciate having full details about each item. I would like to see the full total, including tax and shipping before hitting the payment button, especially with PayPal.

HeartsAtHome

Site Experience Feedback

Nov 23, 2024

I so appreciate your phone help for the products.

Carol F.

Site Experience Feedback

Nov 23, 2024

Very easy to order using the fast method. I really liked the descriptions of the items, and the zones they are best for. Also the growing times and the heights. All of this made it very easy to place my order.

cac

Site Experience Feedback

Nov 23, 2024

Easily found the items I wanted but had question about seed tape but didn't get an answer. Overall, service was good.

Cin

Site Experience Feedback

Nov 23, 2024

It was pleasant.

BUD

Site Experience Feedback

Nov 23, 2024

All of the items that I have purchased from Gurneys have arrived well and have grown well. I have used this company for over 6 years and have always been pleased.

TinaM

Site Experience Feedback

Nov 23, 2024

The site is always easy to use. I love the fact that you don't end up with an empty cart and start over if you leave the site for a bit. Everything is still there so you can pick up where you left off.

Frank

Site Experience Feedback

Nov 23, 2024

As good as any.

mike

Site Experience Feedback

Nov 23, 2024

Easy to use. I wish they could mail plants to my location (washington). I was able to or from other locations that were able to send plants. Not sure why Gurneys can't.

Gma Boog

Site Experience Feedback

Nov 23, 2024

I contacted “Chat,” and it couldn’t answer my question about checking to see if I already had a Gurney’s account.

Littlebelle

Site Experience Feedback

Nov 23, 2024

No problem was easy

Paisley

Site Experience Feedback

Nov 23, 2024

Mostly smooth.

Bags & Buckets

Site Experience Feedback

Nov 01, 2024

I never have a problem looking for anything. I couldn't find these green seeds on other sites,so thanks!

Flo

Site Experience Feedback

Nov 23, 2024

Been shopping for years here. Sometimes difficult to go back when reading additional information. But worth the wait due to all the valuable information you supply.

Flower Lady

Site Experience Feedback

Oct 26, 2024

My first shipment from Gurnee was very healthy and well packaged and grew nicely this summer. I have been very pleased with everything I have ordered.