Gurney's Seed & Nursery Reviews - 39,819 Review - 8.7/10
Gurney's Seed & Nursery Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.6 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.7out of 10
Would Shop Here Again:
8.6out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 77% | 79% |
Neutral | 17% | 16% |
Negative | 6% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
7.9 out of 10
Recent Reviews for Gurney's Seed & Nursery
Showing 141 - 160 of 39,819
Online Shopper
Site Experience Feedback
Nov 25, 2024
There are no guarantees, but, I decided to plan to be physically able to plant and care for these trees and shrubs. Having them delivered is a bonus.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Michael
Site Experience Feedback
Nov 25, 2024
I tried to use another computer to add to my order. I was successful in logging into my account, I added items and made changes but they were all discarded and I had to start over when I went back to my home computer
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
PJ
Site Experience Feedback
Nov 25, 2024
I am most interested in the reachable fruit trees. They can be hard to get. I am looking forward to adding them to my garden. I like the fact that they tell what tree to plant as a pollinator.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Tiger
Site Experience Feedback
Nov 25, 2024
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Farmer James
Site Experience Feedback
Nov 25, 2024
Great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
don c
Site Experience Feedback
Nov 25, 2024
these items in the past have been not available so i ordered early
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Site Experience Feedback
Nov 24, 2024
Gurney’s has what I want. Prices look reasonable
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Mac
Site Experience Feedback
Nov 24, 2024
It was all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kay
Site Experience Feedback
Nov 24, 2024
Fairly easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dona Nora
Post-Delivery Feedback
Nov 24, 2024
I carefully selected strawberry plants that were still available but only one came and it came potted. I thought it said it was bareroot and wanted to plant and winterize them since they were all June bearing. But a cold snap came in and the plants are being watered until it gets a bit warmer.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 4
- Customer Support: N/A
- Full ratings for this review »
Bill
Site Experience Feedback
Nov 24, 2024
Shipping charges are very high
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mike
Site Experience Feedback
Nov 24, 2024
Enjoyed the experience, have ordered before with good success and happy with product
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Carl
Site Experience Feedback
Nov 24, 2024
Went smoothly
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
N Idaho
Site Experience Feedback
Nov 24, 2024
I prefer heirloom seeds and seeds dedicated to my unusual climate so I shop at Gurney's for specific items only.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Qlame
Site Experience Feedback
Nov 24, 2024
I enjoy looking through the catalog over the winter and getting excited about spring. My only complaint is the cost of shipping things like a package of seeds.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Fish
Site Experience Feedback
Nov 24, 2024
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tattie
Site Experience Feedback
Nov 02, 2024
I like getting the catalog and looking through it, then ordering on line.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tattie
Post-Delivery Feedback
Nov 24, 2024
I ordered Saucer Hibiscus from Gurney's - looking forward to seeing how they do! I haven't received all or by order, but am looking forward to seeing how they grow.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Angel
Site Experience Feedback
Nov 24, 2024
I like this website and have ordered from here many times. I’d be more convenient to have more information about the plants/bulbs here (some onion doesn’t say if it’s long or short day variety, etc.) so I don’t have to search for this information somewhere else.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
COWBOY
Site Experience Feedback
Nov 24, 2024
TODAYS EXPERIENCE WAS FINE. I WAS JUST FILLING A REPLACEMENT CERTIFICATE THAT I WAS GIVEN BECAUSE OF A PREVIOUS ORDER ARRIVING DEAD.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mike
Site Experience Feedback
Nov 24, 2024
Very satisfying
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »