Gurney's Seed & Nursery Reviews - 39,824 Review - 8.7/10
Gurney's Seed & Nursery Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.7out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 77% | 78% |
Neutral | 17% | 16% |
Negative | 6% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Gurney's Seed & Nursery
Showing 121 - 140 of 39,824
Online Shopper
Site Experience Feedback
Nov 18, 2024
Overall, when I want to buy trees and plants, I think of Gurney's. The shipping is to my liking. I am looking forward to next spring. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
Your survey shouldn't need personal information from me. All it should ask is how I feel about ordering from you.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
Joe-seed
Site Experience Feedback
Nov 18, 2024
It went smoothly.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Elaye
Site Experience Feedback
Nov 18, 2024
I liked that there was good information on how long the veggies will store, plus there were several choices for everything I was looking to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Nov 18, 2024
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sndslidr
Site Experience Feedback
Oct 31, 2024
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sndslidr
Post-Delivery Feedback
Nov 18, 2024
This was the first time to order, and overall very satisfied and will ordewr again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JPD
Site Experience Feedback
Nov 03, 2024
fine ty
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JPD
Post-Delivery Feedback
Nov 18, 2024
Ty.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Grandma
Post-Delivery Feedback
Nov 18, 2024
I was excited to see that i could order seeds for next year.Now i can plan my garden. I really like the seed Tapes. I had the carrot one this year and really liked it. I showed my friends my seeds already . Maybe they will take the hint.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Pervert
Site Experience Feedback
Nov 18, 2024
Great experience. Easy to find products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Silvara
Site Experience Feedback
Oct 23, 2024
Gurney's website is very easy to use. I just used the search bar to find exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Silvara
Post-Delivery Feedback
Nov 18, 2024
Gurneys was the only place I could find some of the seeds I wanted. The variety makes it hard to choose, but that's a good problem! The size of the packaging was a bit too large which I think is wasteful.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
DeMartini
Site Experience Feedback
Nov 18, 2024
Good details on products. That is really helpful.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Lacey
Site Experience Feedback
Nov 17, 2024
We’ve been using Gurney’s for over 12 years for our garden veggies and flowers and they’ve never disappointed!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 17, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tut
Site Experience Feedback
Nov 17, 2024
Very easy process with a variety of seed choices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Valerie S
Site Experience Feedback
Nov 17, 2024
Best experience ever. I was asked which card I would like to use for my purchase, and one was not mine. You helped me avert fraud in a card I do not and have never had. Customer for life!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nona Lynn
Site Experience Feedback
Oct 21, 2024
MUCH happier to order from you than Burpee...so much less stress
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Nona Lynn
Post-Delivery Feedback
Nov 17, 2024
Many of the garlic bulbs were extremely soft and one bulb for what I paid for did not seem correct.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 6
- Customer Support: 10
- Full ratings for this review »
Margaret
Site Experience Feedback
Nov 17, 2024
Just moved from CA to MI. I’m planning to start container gardening
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
B Man
Site Experience Feedback
Nov 17, 2024
Website was great and easy to use and I like the PayPal option, can't wait to receive my seeds.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tek
Site Experience Feedback
Nov 17, 2024
have now an always been pleased with gurneys
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Keega
Post-Delivery Feedback
Nov 17, 2024
I was tricked by a few products and what I thought was a plant being delivered turned out to be seeds…the young tree I ordered was much smaller than expected and had zero leaves left by opening! I am still nervous about it as no new leaves have grown in so I am not confident it will survive. The company has a one year warranty on it though so I am waiting it out!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »