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Gurney's Seed & Nursery Reviews - 39,824 Review - 8.7/10

Nov 23, 2024
Gurney's is America's most complete seed and nursery company. Their exclusive varieties are trialed right at Gurney's farm to ensure success. Trusted since 1866. Farm-tested products. Garden gifts. Easy-to-use zone finder.

Gurney's Seed & Nursery Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend8.8 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.1 /10
Product Met Expectations8.7 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

77%78%

Neutral

17%16%

Negative

6%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.6 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Gurney's Seed & Nursery

Showing 121 - 140 of 39,824

Online Shopper

Site Experience Feedback

Nov 18, 2024

Overall, when I want to buy trees and plants, I think of Gurney's. The shipping is to my liking. I am looking forward to next spring. Thank you.

Online Shopper

Site Experience Feedback

Nov 18, 2024

Your survey shouldn't need personal information from me. All it should ask is how I feel about ordering from you.

Joe-seed

Site Experience Feedback

Nov 18, 2024

It went smoothly.

Elaye

Site Experience Feedback

Nov 18, 2024

I liked that there was good information on how long the veggies will store, plus there were several choices for everything I was looking to buy.

Mike

Site Experience Feedback

Nov 18, 2024

It was good

sndslidr

Site Experience Feedback

Oct 31, 2024

It was fine


Post-Delivery Feedback

Nov 18, 2024

This was the first time to order, and overall very satisfied and will ordewr again.

JPD

Site Experience Feedback

Nov 03, 2024

fine ty


Post-Delivery Feedback

Nov 18, 2024

Ty.

Grandma

Post-Delivery Feedback

Nov 18, 2024

I was excited to see that i could order seeds for next year.Now i can plan my garden. I really like the seed Tapes. I had the carrot one this year and really liked it. I showed my friends my seeds already . Maybe they will take the hint.

Pervert

Site Experience Feedback

Nov 18, 2024

Great experience. Easy to find products.

Silvara

Site Experience Feedback

Oct 23, 2024

Gurney's website is very easy to use. I just used the search bar to find exactly what I was looking for.


Post-Delivery Feedback

Nov 18, 2024

Gurneys was the only place I could find some of the seeds I wanted. The variety makes it hard to choose, but that's a good problem! The size of the packaging was a bit too large which I think is wasteful.

DeMartini

Site Experience Feedback

Nov 18, 2024

Good details on products. That is really helpful.

Lacey

Site Experience Feedback

Nov 17, 2024

We’ve been using Gurney’s for over 12 years for our garden veggies and flowers and they’ve never disappointed!!

Online Shopper

Site Experience Feedback

Nov 17, 2024

N/A

Tut

Site Experience Feedback

Nov 17, 2024

Very easy process with a variety of seed choices.

Valerie S

Site Experience Feedback

Nov 17, 2024

Best experience ever. I was asked which card I would like to use for my purchase, and one was not mine. You helped me avert fraud in a card I do not and have never had. Customer for life!!!

Nona Lynn

Site Experience Feedback

Oct 21, 2024

MUCH happier to order from you than Burpee...so much less stress


Post-Delivery Feedback

Nov 17, 2024

Many of the garlic bulbs were extremely soft and one bulb for what I paid for did not seem correct.

Margaret

Site Experience Feedback

Nov 17, 2024

Just moved from CA to MI. I’m planning to start container gardening

B Man

Site Experience Feedback

Nov 17, 2024

Website was great and easy to use and I like the PayPal option, can't wait to receive my seeds.

tek

Site Experience Feedback

Nov 17, 2024

have now an always been pleased with gurneys

Keega

Post-Delivery Feedback

Nov 17, 2024

I was tricked by a few products and what I thought was a plant being delivered turned out to be seeds…the young tree I ordered was much smaller than expected and had zero leaves left by opening! I am still nervous about it as no new leaves have grown in so I am not confident it will survive. The company has a one year warranty on it though so I am waiting it out!