Gotham Cigars Customer Reviews
Gotham Cigars holds a 9.4/10 overall rating and 646 verified post-delivery reviews on Bizrate.
Gotham Cigars Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 81% |
 Neutral | 11% | 13% |
 Negative | 4% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 78% |
Neutral | 14% | 16% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Gotham Cigars
Showing 1 - 50 of 3,269
Dontdont
Post-Delivery FeedbackAug 4, 2026
Yeah great deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you found a great deal with us. We strive to offer competitive prices along with quality products and excellent service. We appreciate your business and look forward to serving y...
Read full response »Owned8891
Site Experience FeedbackAug 4, 2026
Great pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear you were happy with our pricing. We work hard to offer great value on the products our customers love. We appreciate your business and look forward to serving you again! ~ G...
Read full response »Ramon
Site Experience FeedbackAug 4, 2026
It been amazing I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear you've had such an amazing experience and that you love shopping with us. Your support means a great deal to us, and we look forward to continuing to provide you with great p...
Read full response »Jod
Site Experience FeedbackAug 4, 2026
Great quality experience was wonderful and packed with quality and care recommend for all products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear you had a great experience and were pleased with the quality of our products. It's also wonderful to know your order arrived well-packed and handled with care. We truly appr...
Read full response »Jeff
Site Experience FeedbackAug 4, 2026
It was a little tedious
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback. We're sorry to hear the process felt a little tedious. We appreciate you sharing your experience, as it helps us identify opportunities to improve and make ordering even easier for our customers. U...
Read full response »Moon Dawg
Site Experience FeedbackAug 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a good experience with Gotham Cigars. We appreciate your support and look forward to serving you again. ~ Gotham Cigars
RaRa
Post-Delivery FeedbackAug 4, 2026
I was tryna find where I can buy in bulk and this was the best option for me. It was affordable and it came on time. Now I did purchase the wrong item but since I needed them for an order I wasn’t able to return it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you found Gotham Cigars to be the best option for buying in bulk, with affordable prices and on-time delivery. We're sorry to hear you accidentally purchased the wrong item and u...
Read full response »Angeleno
Post-Delivery FeedbackAug 4, 2026
Gotham works well 100% of the time. I get what I want for a good price and on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear that Gotham Cigars has consistently met your expectations. Knowing you can count on us to provide the products you want at great prices and with on-time delivery means a lot ...
Read full response »Best cigars for the price!
Post-Delivery FeedbackAug 4, 2026
This order took 10 days to deliver. Usually my order takes 5-6 days. However the cigars are top notch as they always are when I receive my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: N/A
Alfaguzziguy
Site Experience FeedbackAug 3, 2026
Very happy so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're so glad to hear you're very happy with your experience so far. We appreciate your support and look forward to continuing to provide you with great products and excellent service. We appreciat...
Read full response »Trapper
Site Experience FeedbackAug 3, 2026
It was great and it was very easy to use I placed my order with no problem it was a very easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear you had a great experience and found the ordering process quick and easy. It's great to know you were able to place your order without any issues. We appreciate your busines...
Read full response »BUTCH
Site Experience FeedbackAug 3, 2026
It was ok
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear your experience was okay. We appreciate you choosing Gotham Cigars and are always looking for ways to make every experience even better. We hope to exceed your expectations on yo...
Read full response »Tempo
Site Experience FeedbackAug 3, 2026
I found the product I was looking for easily. Wasn't reminded I had an account already or had one-click access to it, and the check out process was 'clunky.'
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you were able to find the product you were looking for easily. We also appreciate you sharing your experience with the account recognition and checkout process. Upon checking, we...
Read full response »Online Shopper
Site Experience FeedbackAug 3, 2026
Neighbor was oderding and said shipping was free.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We completely understand your concern. While our free shipping promotion ended, we are committed to providing you with the best possible shopping experience. Also, please note that our shipping rat...
Read full response »B Cruz
Site Experience FeedbackAug 3, 2026
I only wish the product could arrive sooner and for cheaper.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad you enjoyed your purchase, and we appreciate your suggestions. We understand you'd like your order to arrive sooner and at a lower shipping cost. Your order was shipped via UPS Ground, w...
Read full response »Online Shopper
Site Experience FeedbackAug 3, 2026
Easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear your purchase was easy and that you had a smooth shopping experience. We strive to make ordering as simple and convenient as possible. We appreciate your business and look forwar...
Read full response »Dan
Site Experience FeedbackAug 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a good experience with Gotham Cigars. We appreciate your support and look forward to serving you again. ~ Gotham Cigars
david s.
Site Experience FeedbackAug 2, 2026
excellent website for cigar lovers will shop here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear you enjoyed your shopping experience and consider our website an excellent destination for cigar lovers. It means a lot to us that you plan to shop with us again. We look for...
Read full response »Lance
Site Experience FeedbackAug 2, 2026
I was happy to find the product I was looking for at a decent price.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear you found the product you were looking for at a price you were happy with. Providing a great selection at competitive prices is something we strive for every day. We appreci...
Read full response »Chaz
Post-Delivery FeedbackAug 2, 2026
Gotham is the best never an issue! Fast and fresh!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Boylan
Site Experience FeedbackAug 2, 2026
I entered email address and signed up for info was told I would get 10% off on order. It didn’t happen but I need them for a party so I ordered anyway. Very disappointed.
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: 1
From Gotham Cigars
Hi, thank you for contacting us at Gotham Cigars. We received your feedback, and we're sorry to hear you didn't receive the 10% discount email you were expecting. Could you please let us know which discount you're referring to? On...
Read full response »Happy still
Site Experience FeedbackAug 2, 2026
All good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear everything went well and that you had a good experience with us. We appreciate your support and look forward to serving you again. ~ Gotham Cigars
x
Site Experience FeedbackAug 2, 2026
X
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! Should you have any questions or concerns, please feel free to reach out to us at 305-597-1501, and we will be more than happy to help you. We appreciate your business! ~ Gotham Cigars
Online Shopper
Site Experience FeedbackAug 2, 2026
Always quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that ordering with Gotham Cigars is always quick and easy for you. Providing a smooth and convenient shopping experience is one of our top priorities. We truly appreciate yo...
Read full response »Smitty
Site Experience FeedbackAug 2, 2026
Website stinks. You need a complete redo.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
From Gotham Cigars
Hi, thank you for taking the time to share your feedback with us. We're sorry to hear that our website did not meet your expectations. We'd greatly appreciate it if you could share more details about the issues you experienced. We...
Read full response »Noodles
Site Experience FeedbackAug 2, 2026
I like the co. name Gotham and that they've been in business over 20 yr.'s. So I'm excited to receive Bluntville cigars via mail for the 1st time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're honored that you chose Gotham Cigars for your first mail order. It's great to hear that our company name and over 20 years of service gave you confidence in shopping with us. We hope you enjo...
Read full response »Online Shopper
Site Experience FeedbackAug 1, 2026
Cost of shipping too high
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
From Gotham Cigars
Hi, thank you for your feedback! We understand that shipping costs can sometimes feel high, especially for certain products. Please note that our shipping rates are based on live rates from UPS and USPS, which vary depending on th...
Read full response »Sandy
Post-Delivery FeedbackAug 1, 2026
I tried a Tatiana Vanilla cigar for the first time a couple weeks ago and thought it was the best I've had in a while. Although I am from Massachusetts, I go to the Connecticut Tobacconists to purchase local leaf hand rolls. After researching where I could purchase the Tatianas - I found Gotham to have a good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear you enjoyed your first Tatiana Vanilla cigar and that it quickly became one of your favorites. We're also glad you found Gotham Cigars while searching for the best place to p...
Read full response »Mike S
Site Experience FeedbackAug 1, 2026
Love the Groovy Blue minis and the price is better here than anywhere locally.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear you love the Groovy Blue Minis and that you found a better price with Gotham Cigars than anywhere locally. Providing great value along with quality products is something we ...
Read full response »Rstrother36
Site Experience FeedbackAug 1, 2026
I like how easy it is to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you found our website easy to use. We strive to make the shopping experience simple, convenient, and enjoyable for all of our customers. We appreciate your business and look forw...
Read full response »Coolriderq
Site Experience FeedbackAug 1, 2026
Great...cigar prices are half of what I pay locally.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear you found our cigar prices to be such a great value compared to your local stores. Providing quality products at competitive prices is one of our top priorities. We truly app...
Read full response »Longbeard
Post-Delivery FeedbackAug 1, 2026
Search for product was easy, prices were reasonable however delivery took too long
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
- On Time Delivery: 2
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you found it easy to search for the products you wanted and that you were happy with our reasonable prices. We apologize that your delivery took longer than expected. We always s...
Read full response »Barbie
Site Experience FeedbackAug 1, 2026
Love everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear that you love everything about your experience with Gotham Cigars. Your kind words mean a great deal to us, and we're committed to continuing to provide you with quality prod...
Read full response »Tiny
Site Experience FeedbackAug 1, 2026
Very easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you found our website very easy to navigate. We work hard to provide a smooth and user-friendly shopping experience, and it's wonderful to know we met your expectations. We appre...
Read full response »Online Shopper
Site Experience FeedbackJul 31, 2026
should be free shipping with $170.00 dollar purchase.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Gotham Cigars
Hi, thank you for your feedback! We completely understand your concern. While our free shipping promotion ended, we are committed to providing you with the best possible shopping experience. Also, please note that our shipping rat...
Read full response »Sandy
Site Experience FeedbackJul 31, 2026
I just received my order of the vanilla. I just tried the groovy blue from a friend, both were mild and satifying. Been many years since I enjoyed a good cigar. I do like the local products from the Connecticut Valley Tabacco which is why I re-established my enjoyment into good tabacco. I do not smoke cigaretts, but a good cigar is very relaxing. .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manny
Site Experience FeedbackJul 31, 2026
Please bring back PayPal and easier checkout with PayPal on mobile. Cheaper shipping
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your suggestions regarding PayPal, mobile checkout, and shipping costs. At this time, PayPal is temporarily unavailable due to a technical issue while we complete a system update. We ...
Read full response »SD Ulrey
Site Experience FeedbackJul 31, 2026
Everything went smooth and efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that everything went smoothly and efficiently. Providing a seamless shopping experience is our goal, and we're glad we could meet your expectations. We appreciate your busin...
Read full response »John
Site Experience FeedbackJul 31, 2026
Signing in was bad. I have ordered from Gotham for years. Keep your IT folks at bay.
- Overall Rating: 2
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
From Gotham Cigars
Hi, thank you for your feedback and for being a loyal Gotham Cigars customer over the years. We're sorry to hear you experienced issues signing in. We understand how frustrating that can be, especially for a returning customer. We...
Read full response »Chowhound
Site Experience FeedbackJul 31, 2026
Had a great experience with my last order so I will continue to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear you had a great experience with your last order. Your continued trust and support mean a great deal to us, and we're honored that you'll be ordering with us again. We look f...
Read full response »JT
Site Experience FeedbackJul 31, 2026
Good selection of products and easy to find
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
TC
Site Experience FeedbackJul 31, 2026
It was easy to use
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Bazo
Post-Delivery FeedbackJul 31, 2026
I didnt have any bad the experience was amazing will definitely b ordering again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bohunk
Site Experience FeedbackJul 31, 2026
awesome cigars
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Not always getting fresh product.Shipping takes too long.Post office for you...
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
CAB83
Post-Delivery FeedbackJul 31, 2026
I purchased cigars from Gotham online because it was a decent price compared to places I could buy near home. The only complaints I have are there was no estimated delivery date & since I had no experience with Gotham that made me nervous....was I even going to receive my order? But I did. Shipping took a bit of time but not too unreasonable I suppose. The second thing was the auto delivery subscription....I couldn't change frequency to fit my needs. Otherwise I had good experience, easy to make the purchase, I will likely order again from Gotham.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 1
- Customer Support: N/A
OleMarine
Site Experience FeedbackJul 30, 2026
No issues. Made my selections and checked out without an issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wildman
Site Experience FeedbackJul 30, 2026
I love it they get my orders out quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toby
Site Experience FeedbackJul 30, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nip
Site Experience FeedbackJul 30, 2026
Easy to navigate
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6