Gotham Cigars Reviews - 612 Post-Delivery Reviews - 9.5/10
Gotham Cigars Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 84% |
 Neutral | 10% | 15% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 78% |
Neutral | 15% | 15% |
Negative | 6% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Gotham Cigars
Showing 1 - 50 of 3,324
Skybleu818
Site Experience FeedbackJun 15, 2026
It was a good experience. I found what I wanted and checkout was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
It was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackJun 15, 2026
It was fine. Just too expensive
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Susie Q
Site Experience FeedbackJun 15, 2026
Prices are good, saves me a lot of money from buying them in smoke and cigar shops.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 15, 2026
I order once a month. I save about 40.00 a month... š
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Big O
Site Experience FeedbackJun 15, 2026
Wish I could sort by price and that more info was available without clicking on the specific product.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Bob
Site Experience FeedbackJun 15, 2026
Great taste
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJun 15, 2026
Ok
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 15, 2026
1st time using so i hope its a great experiance
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Theocrat
Site Experience FeedbackJun 15, 2026
A few of the cigars were wrapped so loose, I couldn't smoke them
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Oswald
Site Experience FeedbackJun 15, 2026
Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Senior
Site Experience FeedbackJun 15, 2026
I wish there was free shipping
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Gotham Cigars
Hi, thank you for your feedback! We completely understand your concern. While our free shipping promotion ended, we are committed to providing you with the best possible shopping experience. Also, please note that our shipping rat...
Read full response Ā»LoriD
Post-Delivery FeedbackJun 15, 2026
Availability and variety are always spot on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! Should you have any questions or concerns, please feel free to reach out to us at 305-597-1501, and we will be more than happy to help you. We appreciate your business! ~ Gotham Cigars
mskkeys
Site Experience FeedbackJun 15, 2026
it is designed well, i think you just need a broader selection of sticks.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you find our website well designed. We also appreciate your suggestion regarding a broader selection of cigars, and we'll share your comments with our team as we continue evaluat...
Read full response Ā»Online Shopper
Site Experience FeedbackJun 15, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! Should you have any questions or concerns, please feel free to reach out to us at 305-597-1501, and we will be more than happy to help you. We appreciate your business! ~ Gotham Cigars
N/A
Site Experience FeedbackJun 15, 2026
fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear everything was fine. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
David
Site Experience FeedbackJun 14, 2026
Great easy experience. Age verification process was quick and painless. Looking forward to doing more business in the future here. Prices are also on point
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you had a great and easy experience, and that the age verification process was quick and hassle-free. It's also wonderful to know that you found our prices competitive....
Read full response Ā»Tricky
Site Experience FeedbackJun 14, 2026
Love the cigars happy to purchase from this website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear that you love the cigars and are happy with your purchase from our website. Your support means a lot to us, and we appreciate the opportunity to serve you. We look forward to...
Read full response Ā»Mrs. Z
Site Experience FeedbackJun 14, 2026
Good prices, disappointed shipping was not free
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you found our prices competitive. While our free shipping promotion ended, we are committed to providing you with the best possible shopping experience. Also, please note that ou...
Read full response Ā»TAV
Post-Delivery FeedbackJun 14, 2026
Glad that selling to Colorado residences was settled.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Chopper
Site Experience FeedbackJun 14, 2026
Easy to use and. Quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you found the site easy to use and quick. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Leen
Site Experience FeedbackJun 14, 2026
Very smooth going then, when I reached the payment window, a few stumbles, but all is good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear the overall experience was smooth, and we appreciate you letting us know about the minor issues you encountered at the payment stage. Your comments are very helpful and will be s...
Read full response Ā»Online Shopper
Post-Delivery FeedbackJun 14, 2026
Best prices on the cigars i wanted and fast delivery.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Rebledawn
Site Experience FeedbackJun 14, 2026
It was nice to find a merchant that I could buy the product from instead of going store to store and not finding them.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you were able to easily find the products you were looking for without having to go store to store. We truly appreciate your support and are happy we could provide a convenient s...
Read full response Ā»Crazy 66
Site Experience FeedbackJun 14, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a good experience. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Online Shopper
Post-Delivery FeedbackJun 14, 2026
Very easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
KentJames
Site Experience FeedbackJun 14, 2026
I called recently to as you were out of my preferred cigars. The agent was great and agreed to call me when they were back in stock. She called a few days later. I ordered quickly to be certain. Received them in 4 business days. Love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're so glad to hear that our team was able to assist you with getting your preferred cigars back in stock and that you received them quickly. It's wonderful to know you had such a smooth and posi...
Read full response Ā»Online Shopper
Site Experience FeedbackJun 14, 2026
shipping hurts
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We understand that shipping costs can sometimes feel high, especially for certain products. Please note that our shipping rates are based on live rates from UPS and USPS, which vary depending on th...
Read full response Ā»Tino
Site Experience FeedbackJun 13, 2026
Excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had an excellent experience. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Crakaveli
Post-Delivery FeedbackJun 13, 2026
Great job on my order just wish sticky sweets were in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Uncle Manny
Site Experience FeedbackJun 13, 2026
Very Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a very good experience. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Online Shopper
Post-Delivery FeedbackJun 13, 2026
Cost much higher than Thompson
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 7
Online Shopper
Site Experience FeedbackJun 13, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a good experience. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Garden
Site Experience FeedbackJun 13, 2026
Was a great experience as always
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear it was a great experience as always. We truly appreciate your continued support and look forward to serving you again soon. ~ Gotham Cigars
Rezzy
Site Experience FeedbackJun 13, 2026
Overall there really was no bad experience. Due to the fact that prices are rising everywhere and people are trying to get rich quick companies and stores are overcharging for one pack of wraps. You are way better off ordering from Gotham and save yourself money.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a positive overall experience and found value in ordering with us compared to in-store pricing. We truly appreciate your support and are happy we could help you save whil...
Read full response Ā»Eric1967
Site Experience FeedbackJun 13, 2026
I found the cigars i wanted rather easily. I did have trouble checking out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you were able to find the cigars you wanted easily, though we're sorry you experienced trouble during checkout. Upon checking, weāre happy to inform you that your order has been ...
Read full response Ā»Online Shopper
Post-Delivery FeedbackJun 13, 2026
The price for a box of 55 Phillies blunt is the respect I have found.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a great experience. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
CK
Site Experience FeedbackJun 12, 2026
Would love free shipping
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your suggestion regarding free shipping and understand how that would be a great benefit. Your input is valuable and will be shared with our team as we continue reviewing ways to impr...
Read full response Ā»Online Shopper
Site Experience FeedbackJun 12, 2026
Went with your site for cost, best value
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you chose our site for the cost and found great value in your purchase. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
taz
Site Experience FeedbackJun 12, 2026
PRICES are ok but should not charge for delivery
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you find our prices okay, and we appreciate your concern regarding delivery charges. While our free shipping promotion ended, we are committed to providing you with the best poss...
Read full response Ā»Peppermint Man
Post-Delivery FeedbackJun 12, 2026
Always have what lām looking for and fair price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Kiki
Site Experience FeedbackJun 12, 2026
Very easy transaction to make
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a very easy transaction. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Sandie
Site Experience FeedbackJun 12, 2026
I had no problems with the website today or on previous orders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you've had no problems with the website on this or previous orders. We truly appreciate your continued support and look forward to serving you again soon. ~ Gotham Cigars
Pudge
Post-Delivery FeedbackJun 12, 2026
Good product, price a little high, delivery could be faster,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ah1
Site Experience FeedbackJun 12, 2026
Very pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you are very pleased with your experience. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Jerry G
Site Experience FeedbackJun 11, 2026
Iām ordering some cigars for my big brother
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Gotham Cigars
Hi, thank you for your feedback! We hope your big brother enjoys the cigars youāre ordering for him. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Flash
Site Experience FeedbackJun 11, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! Should you have any questions or concerns, please feel free to reach out to us at 305-597-1501, and we will be more than happy to help you. We appreciate your business! ~ Gotham Cigars
Online Shopper
Site Experience FeedbackJun 11, 2026
Your website is fine except checking out. Couldnāt get it to work for three tries..
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you find the website fine overall, though we do apologize for the issue you encountered while trying to check out with PayPal. Upon checking, weāre happy to inform you that your ...
Read full response Ā»