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Gotham Cigars Reviews - 3,662 Review - 9.3/10

Nov 21, 2024
Gotham Cigars is an online cigar store that offers a huge selection of filtered, little, premium, and machine made cigars at discount prices.
Circle of Excellence - Gotham Cigars

2023
Winner

Circle of
Excellence

3 years

Gotham Cigars Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.6 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%81%

Neutral

13%14%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

7.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.3 out of 10

Recent Reviews for Gotham Cigars

Showing 1 - 20 of 3,662

Online Shopper

Site Experience Feedback

Jun 18, 2024

Had trouble with the PayPal checkout. Had to switch browsers and use my card by itself

From Gotham Cigars

Hi, thank you for your feedback! We do apologize for the issues you're having trying to place your order online. If you need assistance placing an order, please feel free to let us know at 855-546-8426 and we will be more than hap...

Read full response »

BG

Site Experience Feedback

Nov 20, 2024

Very easy to use.

engbokl

Site Experience Feedback

Jul 25, 2024

It’s a great product and I am looking for it in the next days.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

TC

Site Experience Feedback

Nov 20, 2024

I think overall very good experience. Your shipping should be lower

Online Shopper

Site Experience Feedback

Nov 20, 2024

Always a pleasure to do business with Gotham

Breezeae

Site Experience Feedback

Nov 20, 2024

It was great

roscoe

Site Experience Feedback

Nov 20, 2024

just go to my previous order when i log in

ck

Site Experience Feedback

Nov 20, 2024

Price was not what was advertised.

Will

Site Experience Feedback

Nov 20, 2024

flawless

Big Bobby

Site Experience Feedback

Nov 20, 2024

The website was easy to use, wish there were more sweet woods flavors but I’ll get what they have, shipping is cheaper then most places if you’re doing smaller orders

Gobbler

Site Experience Feedback

Nov 20, 2024

Great site with a large selection of cigars at all price ranges!

Rich

Post-Delivery Feedback

Nov 20, 2024

Good selection Prompt delivery

WK

Site Experience Feedback

Nov 20, 2024

Dear Customer Service Team, I hope this message finds you well. I have used my Mastercard multiple times for purchases on your website, and I intended to use it again. However, for some reason, the transaction was repeatedly rejected. I reached out to Bank of America’s customer service, and they confirmed that they approved the transaction on their end, but it seems that your website continues to reject it. After several attempts, I decided to use a different credit card, and the transaction was successfully processed. I am now running low on cigars, and this experience has been frustrating. It's not the first time I’ve encountered this issue, and I’m disappointed by the repeated inconvenience. I hope this matter can be addressed so that future purchases can proceed smoothly. Thank you for your attention to this issue. I look forward to a resolution. Sincerely, WK

Chubby1haha

Site Experience Feedback

Nov 20, 2024

Since NYC stopped allowing stores to sell tobacco products, I now have to buy online. But ultimately its cheaper!

Butch

Site Experience Feedback

Nov 20, 2024

Nice deal. Thanks

Nbamac295

Site Experience Feedback

Nov 20, 2024

None yet

Ginger

Post-Delivery Feedback

Nov 19, 2024

I was expecting my cigars on 11/15/24 which I paid a fee of $9.99 for shipping. The product didn’t show up until 11/17/24. This delay occurs with every order and I have been a long standing customer. Thanks for your help.

Serious81

Site Experience Feedback

Nov 19, 2024

Trust is the most importance when shopping at a new online stores I’m hoping to get my order soon and in excellent condition and That same black and mild experience I’m used too

Bob’s review

Site Experience Feedback

Nov 19, 2024

Easy as usual

Toot

Site Experience Feedback

Nov 19, 2024

My first time on this site the prices are good but I couldn't find a lot of my favorite cigars