Gotham Cigars Customer Reviews
Gotham Cigars holds a 9.3/10 overall rating and 617 verified post-delivery reviews on Bizrate.
Gotham Cigars Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 91% |
 Neutral | 9% | 6% |
 Negative | 6% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 76% |
Neutral | 16% | 19% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Gotham Cigars
Showing 1 - 50 of 3,157
Leaping lynard
Site Experience FeedbackSep 14, 2026
Very convenient and informative, a pleasure
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Uncle Doug
Site Experience FeedbackSep 14, 2026
Website is somewhat difficult with having to get to the order stage to see how many in a box. Other flavored cigar brands aren’t shared and I’m fortunate I somewhat know what I want.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 14, 2026
I have never had a bad experience.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
garyfcc
Post-Delivery FeedbackSep 14, 2026
Everything was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that the website worked well for you and that you were able to successfully take advantage of the 10% discount. We always want the ordering process to be smooth and straight...
Read full response »GPop
Site Experience FeedbackSep 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cristy
Site Experience FeedbackSep 14, 2026
Very easy to use thank you so much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J Z
Post-Delivery FeedbackSep 14, 2026
it was good but returning customers should not have to do age verification every time and go to previous orders and just have a way to reorder by clicking reorder . Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Rios
Site Experience FeedbackSep 14, 2026
Quick and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 14, 2026
ok.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 13, 2026
Couldn't really find any better deals on your website. Cigar international has 25% off-site wide. Plus free shipping. I would have ordered from them but my credit card wouldn't input correctly on their website. Probably going to order from them next time cuz there was a difference of like $60
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Jack
Site Experience FeedbackSep 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackSep 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jules
Site Experience FeedbackSep 13, 2026
I wish there were more game flavors. The search is easy on this website.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackSep 13, 2026
I accidentally ordered to much don't no what happened
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
wallbass
Site Experience FeedbackSep 12, 2026
Experience was top notch. I have no issues with the site or any products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fernxlicious
Site Experience FeedbackSep 12, 2026
It was good. I found some good stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daddy
Site Experience FeedbackSep 12, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Theocrat
Site Experience FeedbackSep 12, 2026
My only complaint is sometimes the Backwoods cigars are too loosly wrapped or have a hole in the wrap and are un-smokable.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Frogman
Post-Delivery FeedbackSep 12, 2026
I can never find these certain types of cigarellos. Ive drove hundreds of miles in search of them and i couldnt find any but Gotham had them, Hell they have flavors of the brand that I never knew existed. Ill definitely be buying my bulk smoke from here from now on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 11, 2026
The experience was good
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Who
Site Experience FeedbackSep 11, 2026
It’s the only one that has my brand consistency
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jazzy
Site Experience FeedbackSep 11, 2026
Ok
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Dave
Site Experience FeedbackSep 11, 2026
Good experience. Subscriptions and discounts available with multiple shipping options
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackSep 11, 2026
Looking for a better price on these certain cigars
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ Robinson.
Post-Delivery FeedbackSep 11, 2026
Not writing a thesis. Everything else answers the question adequately. They treated me right, had what I wanted, and didn't waste my time or money.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
The Don
Site Experience FeedbackSep 11, 2026
Very good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bill
Post-Delivery FeedbackSep 11, 2026
great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 10, 2026
Order arrived a day earlier than expected and the product was fresh
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Afrothunder
Site Experience FeedbackSep 10, 2026
My experience with Gotham cigars online is actually being pretty good only thing I do have a problem the delivery charges
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ScottNJ1
Site Experience FeedbackSep 10, 2026
Searching by name makes it much easier to find what I’m looking for. I do wish that some of the premiums were available in less than a full box quantity.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 10, 2026
It is almost impossible to get a military discount. miles of red tape, why offer? Only way to get the discount is to agreed to an endless ongoing supply down the road, not good, forget that!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackman179
Site Experience FeedbackSep 10, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BillyBobBuckeye
Site Experience FeedbackSep 10, 2026
ordering was quick and simple to do and your shipping prices are very reasonable.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 10, 2026
Quite frankly, I thought it was very good. I had to post got moved over here and it moved very good. Thank you very much. I had a great time. Thank you.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
KayBee
Site Experience FeedbackSep 10, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jon from M.N.
Site Experience FeedbackSep 10, 2026
It is easy to find what your looking for. So that is nice.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 10, 2026
Promises were met and great customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ken
Site Experience FeedbackSep 10, 2026
Everything was 10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 10, 2026
The website is fine the prices are great but for how long I've been buying from you guys I have never received a coupon or anything like that not even once. It would be very cool if I did. My main issue though is the shipping and also when will my order arrive? I haven't received an
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
MT Irishtrader
Site Experience FeedbackSep 9, 2026
Great to work with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JUICE
Site Experience FeedbackSep 9, 2026
PRODUCT OVERPRICED
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 3
Jclevz
Site Experience FeedbackSep 9, 2026
So affordable . And first time buying cigars navigation is easy and a lot affordable cigars
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BokFu
Site Experience FeedbackSep 9, 2026
wow delivery doubled the cost
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
JunIISm
Site Experience FeedbackSep 9, 2026
Seems smooth and easy so far. Knew what i wanted, found it ordered it, easy enough!
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
OGE63
Site Experience FeedbackSep 9, 2026
Overall, shopping from Gotham cigars my experience has been great so far but other than that I don't like when they charge for the protection plan.. It should comes with your purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Superfriend
Site Experience FeedbackSep 9, 2026
This is a good site with premium cigar products. Planning on getting more deals next month!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Post-Delivery FeedbackSep 9, 2026
Easy to order and fast turnaround
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Wally
Site Experience FeedbackSep 9, 2026
Very easygoing place order have been very pleased with previous order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 9, 2026
Great company with great products. I'll be back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We’re glad everything has been great so far, and we look forward to continuing to provide you with an excellent experience. We appreciate your business! ~ Gotham Cigars
C.J
Site Experience FeedbackSep 8, 2026
Informative. I perchance on line because stores have been dry and old. Not fresh at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10