Gotham Cigars Reviews - 3,662 Review - 9.3/10
2023
Winner
Circle of
Excellence
3 years
Gotham Cigars Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 81% |
Neutral | 13% | 14% |
Negative | 5% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Recent Reviews for Gotham Cigars
Showing 1 - 20 of 3,662
Online Shopper
Site Experience Feedback
Jun 18, 2024
Had trouble with the PayPal checkout. Had to switch browsers and use my card by itself
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We do apologize for the issues you're having trying to place your order online. If you need assistance placing an order, please feel free to let us know at 855-546-8426 and we will be more than hap...
Read full response »BG
Site Experience Feedback
Nov 20, 2024
Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
engbokl
Site Experience Feedback
Jul 25, 2024
It’s a great product and I am looking for it in the next days.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
TC
Site Experience Feedback
Nov 20, 2024
I think overall very good experience. Your shipping should be lower
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
Always a pleasure to do business with Gotham
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Breezeae
Site Experience Feedback
Nov 20, 2024
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
roscoe
Site Experience Feedback
Nov 20, 2024
just go to my previous order when i log in
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
ck
Site Experience Feedback
Nov 20, 2024
Price was not what was advertised.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Will
Site Experience Feedback
Nov 20, 2024
flawless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big Bobby
Site Experience Feedback
Nov 20, 2024
The website was easy to use, wish there were more sweet woods flavors but I’ll get what they have, shipping is cheaper then most places if you’re doing smaller orders
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Gobbler
Site Experience Feedback
Nov 20, 2024
Great site with a large selection of cigars at all price ranges!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Rich
Post-Delivery Feedback
Nov 20, 2024
Good selection Prompt delivery
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
WK
Site Experience Feedback
Nov 20, 2024
Dear Customer Service Team, I hope this message finds you well. I have used my Mastercard multiple times for purchases on your website, and I intended to use it again. However, for some reason, the transaction was repeatedly rejected. I reached out to Bank of America’s customer service, and they confirmed that they approved the transaction on their end, but it seems that your website continues to reject it. After several attempts, I decided to use a different credit card, and the transaction was successfully processed. I am now running low on cigars, and this experience has been frustrating. It's not the first time I’ve encountered this issue, and I’m disappointed by the repeated inconvenience. I hope this matter can be addressed so that future purchases can proceed smoothly. Thank you for your attention to this issue. I look forward to a resolution. Sincerely, WK
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- Full ratings for this review »
Chubby1haha
Site Experience Feedback
Nov 20, 2024
Since NYC stopped allowing stores to sell tobacco products, I now have to buy online. But ultimately its cheaper!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Butch
Site Experience Feedback
Nov 20, 2024
Nice deal. Thanks
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Nbamac295
Site Experience Feedback
Nov 20, 2024
None yet
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Ginger
Post-Delivery Feedback
Nov 19, 2024
I was expecting my cigars on 11/15/24 which I paid a fee of $9.99 for shipping. The product didn’t show up until 11/17/24. This delay occurs with every order and I have been a long standing customer. Thanks for your help.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 1
- Customer Support: 6
- Full ratings for this review »
Serious81
Site Experience Feedback
Nov 19, 2024
Trust is the most importance when shopping at a new online stores I’m hoping to get my order soon and in excellent condition and That same black and mild experience I’m used too
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bob’s review
Site Experience Feedback
Nov 19, 2024
Easy as usual
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Toot
Site Experience Feedback
Nov 19, 2024
My first time on this site the prices are good but I couldn't find a lot of my favorite cigars
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »