Gotham Cigars Customer Reviews
Gotham Cigars holds a 9.3/10 overall rating and 623 verified post-delivery reviews on Bizrate.
Gotham Cigars Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 82% |
 Neutral | 11% | 12% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 82% |
Neutral | 15% | 12% |
Negative | 5% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Gotham Cigars
Showing 1 - 50 of 3,099
Online Shopper
Site Experience FeedbackOct 27, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you had a good experience with us. We truly appreciate your support and look forward to serving you again! ~ Gotham Cigars
Smoking bum
Site Experience FeedbackOct 27, 2026
great experiance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you had a great experience shopping with us! We truly appreciate your support and look forward to serving you again! ~ Gotham Cigars
Online Shopper
Post-Delivery FeedbackOct 27, 2026
I’ve been smoking your cigar since I was turned onto them about three years ago due the high price of tobacco in the fact that I was trying to cut out gunpowder with cigarettes I have chose to stick with these nicer smoking cigar when I moved from California to Arizona. I was looking desperately for a way to resupply my cravings in my efforts to acquire the clipper cigars I found you.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're glad you found us while searching for your favorite Clipper cigars after moving. We understand how challenging it can be to find a reliable source for a specific product, especially when loca...
Read full response »Juiice
Site Experience FeedbackOct 27, 2026
Nothing bad to report, I enjoyed ordering for the first time and had no issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that your first ordering experience with us was smooth, easy, and enjoyable! It's wonderful to know that everything went well and you encountered no issues. We truly appreci...
Read full response »J Z
Site Experience FeedbackOct 27, 2026
Keep Up The Great Work 👍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 27, 2026
didn't know about wis excise tax on sales Also add on items appeared on bill
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Brandon
Post-Delivery FeedbackOct 27, 2026
I ordered the black and mild wine & jazz wood tip cigars. They are a favorite of mine for the daily. Cigars arrived in good condition. My only complaint is that they didn’t have the Cherry Middleton in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you were able to find the Black & Mild Jazz Wood Tip cigars you were looking for. We also understand your wish for free shipping on orders that meet a certain purchase amoun...
Read full response »Captain Toot
Site Experience FeedbackOct 26, 2026
Great prices and great variety! Definitely going to keep on buying from Gotham from now on and I'll recommend you guys to my friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear that you're enjoying our great prices and wide variety of products. It means so much to us that you've chosen us for your future purchases and plan to recommend us to your fr...
Read full response »Online Shopper
Site Experience FeedbackOct 26, 2026
I am upset cause I thought I ordered sweets instead I got cherry
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: 7
From Gotham Cigars
Hi, thank you for your feedback! We're sorry to hear that the cigars you received aren't what you expected. After reviewing your original order, we confirmed that the product you received corresponds to the cigars that were ordere...
Read full response »Mike
Post-Delivery FeedbackOct 26, 2026
Gotham has a great quantity of cigars to choose from the ones I purchased was a fair price I just wish the shipping wasn’t as much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Painter
Site Experience FeedbackOct 26, 2026
Check-out take so long and sometimes I have to tray many times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We do apologize for the issue you encountered while trying to check out online. We understand how frustrating and inconvenient this can be, especially when you're ready to place an order. We apprec...
Read full response »DANJHUDDS
Site Experience FeedbackOct 26, 2026
Very pleased. Some of the cigars fall apart easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're happy to hear that you're pleased with your purchase overall. However, we're sorry about the issue you experienced with the cigars. Your feedback is valuable, and we will forward it to the ma...
Read full response »ET
Site Experience FeedbackOct 26, 2026
It was good overall, but I did not notice anything about a veterans discount. Disappointing
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that your overall experience was good, and we sincerely appreciate your service! We're sorry you weren't aware of our veterans discount during your purchase. We're proud to offer...
Read full response »Mr.J
Site Experience FeedbackOct 26, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're happy to hear that your shopping experience was quick and easy. We strive to make ordering from us as simple and convenient as possible. We truly appreciate your support and look forward to s...
Read full response »KK
Site Experience FeedbackOct 26, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you had a great experience shopping with us. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again! ~ Gotham C...
Read full response »MeleMel 2025
Post-Delivery FeedbackOct 25, 2026
I love ordering my wraps form this site. Very inexpensive and shipping is fantastic. I place an order every month.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Johnny
Site Experience FeedbackOct 25, 2026
It was super easy to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're happy to hear that your purchasing experience was super easy and hassle-free. We strive to make shopping with Gotham Cigars as simple and convenient as possible. We appreciate your support an...
Read full response »LANDMAN
Post-Delivery FeedbackOct 25, 2026
doing business the RIGHT WAY
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
1BIGDOG
Site Experience FeedbackOct 25, 2026
Had to repeat steps several times before order was finally accepted. At least I hope it was accepted...
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Gotham Cigars
Hi, thank you for your feedback! We do apologize for the issue you encountered while trying to place an order. We understand how frustrating that must have been, especially when you weren't sure whether your purchase was successfu...
Read full response »JBM
Post-Delivery FeedbackOct 25, 2026
I’ve just received my first carton. I have a subscription for one carton a week for me and my husband to share. I will recommend once I know the weekly cartons are arriving on time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you've received your first carton, and we appreciate you choosing Gotham Cigars for your weekly subscription. We understand how important consistent, timely deliveries are, ...
Read full response »JaceAnn
Post-Delivery FeedbackOct 25, 2026
great prices & selection. wish shipping was cheaper & faster but overall, great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're happy to hear that you're enjoying our great prices and wide selection of products. We also understand your concerns about shipping costs and delivery times, and we appreciate you sharing you...
Read full response »Scoob
Site Experience FeedbackOct 25, 2026
Easy to find what your looking for nothing ever out of stock overall main choice for all my cigar needs no other place give you the variety Gotham has and the shipping is at a low cost i will keep on ordering as long as the place is in business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear that Gotham Cigars is your go-to choice for all your cigar needs! It's wonderful to know that you appreciate our wide variety, product availability, easy-to-navigate website,...
Read full response »Stephanie
Site Experience FeedbackOct 25, 2026
The protection plan is unnecessary and overcharging. Otherwise love ordering here.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chris
Site Experience FeedbackOct 25, 2026
Was trying to save money buying bulk on the internet. Didn't end up saving very much though.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 4
T
Site Experience FeedbackOct 24, 2026
It’s my go to online tobacco source
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
I like that you take Venmo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
Too many steps to receive military discount
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ziggy
Post-Delivery FeedbackOct 24, 2026
Great people on the phone to deal with very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Billy
Site Experience FeedbackOct 24, 2026
So easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vdog
Post-Delivery FeedbackOct 24, 2026
Exciting
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
Tay
Post-Delivery FeedbackOct 24, 2026
First I wanna say thank you because of the postal situation it went up. You got it back down with the prices so you heard I plate and I appreciate that. I love your site and I will continue to purchase from you always on time when I had a problem with the person was respectful. I talked to her perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that the shipping costs have come back down and that you're enjoying your experience with our app. We completely understand how frustrating higher shipping charges can be, and we...
Read full response »GBLN84
Site Experience FeedbackOct 23, 2026
I didn't have any problems navigating the website, it does seem a bit antiquitate in design.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay Bee
Post-Delivery FeedbackOct 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kng
Site Experience FeedbackOct 23, 2026
it was fine
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Ranckie
Post-Delivery FeedbackOct 23, 2026
I like Gotham Cigars very much. As far as the Cubiche Cuban Wannabe smokes, I just didn't care for the flavor very much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you're enjoying our wide selection, great prices, and easy checkout process. Providing a convenient shopping experience and excellent value is very important to us. We ...
Read full response »Online Shopper
Site Experience FeedbackOct 23, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Waka
Site Experience FeedbackOct 22, 2026
Very easy to order your product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hippie
Site Experience FeedbackOct 22, 2026
Much better pricing than everywhere else i've looked. Simple and easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you found our prices more competitive than other retailers and that your ordering experience was simple and hassle-free. We always strive to provide great value while m...
Read full response »Tony
Post-Delivery FeedbackOct 22, 2026
Decent prices, good customer service. Kind of weird that they have to ship first orders to billing address.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 8
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you're satisfied with our prices and customer service. We understand that requiring first-time orders to be shipped to the billing address may seem inconvenient. This policy...
Read full response »B-rad
Post-Delivery FeedbackOct 22, 2026
Order came as expected and on time. Easy process to order and product was as described. Definitely would order again from them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that your order arrived on time and that the products were exactly as described. It's wonderful to know that you found our ordering process easy and convenient from start to...
Read full response »Slasher X
Site Experience FeedbackOct 21, 2026
Need more information on products
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your suggestion regarding the product information on our website. We understand how important clear and comprehensive product descriptions are when making purchasing decisions, especi...
Read full response »Mamaplant
Site Experience FeedbackOct 21, 2026
This was my first time and I was very pleased overall!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that your first experience with Gotham Cigars was such a positive one. It's wonderful to know that you were pleased with your overall shopping experience. We truly appreciat...
Read full response »CRAIG
Site Experience FeedbackOct 21, 2026
BEST IN PURPOSE WEBSITE
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you had such a positive experience with our website. We strive to make shopping with Gotham Cigars easy, convenient, and enjoyable for all our customers. Your kind word...
Read full response »Online Shopper
Site Experience FeedbackOct 21, 2026
Your shipping takes to long. I order before I'm finished with a box but my order takes too long to get here.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
From Gotham Cigars
Hi, thank you for your feedback! We're very sorry for the frustration caused by the extended delivery times. We understand how disappointing it can be when you place an order before finishing your current box, expecting your next ...
Read full response »mattd
Post-Delivery FeedbackOct 21, 2026
awsome custimer service did not recive the correct product but is alowing me to return
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
- On Time Delivery: N/A
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're sorry to hear that the product you received isn't what you expected, but we're glad to hear that our customer service team was able to assist you with the return process. We understand how di...
Read full response »Cigarguy333
Site Experience FeedbackOct 21, 2026
Everything was great! Love that I can reorder what I’ve been ordering. I wish overnight shipping was a little cheaper and in a lot of cases I don’t get my package till 2 days later.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you've had a great overall experience and appreciate the convenience of easily reordering your favorite products. We understand your concerns about the cost of overnight shi...
Read full response »Mr. Daddy Dog
Site Experience FeedbackOct 21, 2026
Not bad. Just wish Pay Pay was a payment option
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
dritz
Site Experience FeedbackOct 20, 2026
Have been looking for these cigars and everyone else was out. Found a new store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pkm0217
Site Experience FeedbackOct 20, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
First time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9