Gotham Cigars Reviews - 613 Post-Delivery Reviews - 9.5/10
Gotham Cigars Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 85% |
 Neutral | 10% | 13% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 79% |
Neutral | 15% | 14% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Gotham Cigars
Showing 1 - 50 of 3,333
Mark
Site Experience FeedbackJun 17, 2026
Fast and easy, I was looking for a particular cigar that I randomly bought and I loved the taste so much I wanted to buy a box.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackJun 17, 2026
Shipping and handling Our Fair priced cigars are fair priced what makes it much nicer and the reason I keep coming back is the 10% off that makes the cigars within reason so I do not have to go to the store and buy them. 60 $65 for this box is fair price shipped. Once I pay the normal price plus shipping $70 becomes too much I could just go get them at that point
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Satch
Post-Delivery FeedbackJun 17, 2026
Nothing but good things to say they have a very good selection and everything I have got is to notch and very good quality. Much cheaper than my local smoke shop and much better selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
TheFreshes
Site Experience FeedbackJun 17, 2026
Easy to buy and order and the shipping is not that expensive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
None
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Andre
Post-Delivery FeedbackJun 17, 2026
Great value for what you receive. I have recommended it to all my friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kitty kat
Site Experience FeedbackJun 17, 2026
I just hope it comes on time. Other than that i love the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you love the product and appreciate you sharing your thoughts. We understand the importance of receiving orders on time and are grateful for your confidence in us. We apprec...
Read full response »mike mcmikerton
Site Experience FeedbackJun 17, 2026
fun
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a fun experience with the product. We truly appreciate you taking the time to share your thoughts and are happy to know it brought you enjoyment. We appreciate your suppo...
Read full response »SlumDog
Site Experience FeedbackJun 17, 2026
Satisfied about everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you were satisfied with everything. Providing quality products, great service, and a positive overall experience is always our goal, so it's wonderful to know we met yo...
Read full response »Kat
Site Experience FeedbackJun 17, 2026
Love you guys you rock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! Your kind words truly mean a lot to us. We're thrilled to hear that you love shopping with us and that we've earned such a positive response. Thank you for your continued support and enthusiasmâitâ...
Read full response »Marcel-
Post-Delivery FeedbackJun 17, 2026
I would recommend for a friend. The cigars come fresh and well sealed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Billy Brew
Post-Delivery FeedbackJun 17, 2026
I think the selection and pricing is very good. Gotham is my go to for ordering cigars on-line. I have not complaints on selection, service, or quality of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Hunter
Post-Delivery FeedbackJun 17, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Roach
Site Experience FeedbackJun 16, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a very good experience. We truly appreciate your support and are grateful that you took the time to share your thoughts. Thank you for choosing Gotham Cigars, and we look...
Read full response »Lindsey M
Site Experience FeedbackJun 16, 2026
Always an enjoyable experience. I purchase cigars for my dad from Gotham every time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're honored to be your go-to choice for purchasing cigars for your dad and are delighted to hear that each experience with Gotham Cigars has been enjoyable. Your continued trust and loyalty mean ...
Read full response »Dave airborne
Site Experience FeedbackJun 16, 2026
Easy to navigate except my favorite has been discontinued
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you found our website easy to navigate. We understand how disappointing it can be when a favorite cigar is discontinued, and we appreciate you sharing that with us. While pr...
Read full response »Chiefsmoke
Site Experience FeedbackJun 16, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you had a great experience. Your support and kind words are truly appreciated, and we're grateful that you took the time to share your thoughts. Thank you for choosing ...
Read full response »jerry
Site Experience FeedbackJun 16, 2026
smooth and eas
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that your experience was smooth and easy. Providing a simple, hassle-free shopping experience is something we strive for, and it's wonderful to know we met your expectations. We...
Read full response »na
Site Experience FeedbackJun 16, 2026
na
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! Should you have any questions or concerns, please feel free to reach out to us at 305-597-1501, and we will be more than happy to help you. We appreciate your business! ~ Gotham Cigars
Skye
Site Experience FeedbackJun 16, 2026
Love ordering here for the little cigars. My dad loves them and no gas station sells them.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you love ordering your dad's favorite little cigars from us. It's wonderful to know that we're able to provide products that can be difficult to find locally and that y...
Read full response »Da Ada 1
Site Experience FeedbackJun 16, 2026
Gotham good product, always on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear that you've been happy with our products and that your orders consistently arrive on time. Providing quality products and reliable service is what we strive for every day, so...
Read full response »Online Shopper
Site Experience FeedbackJun 16, 2026
Gotham is always quick to push my order through and get it sent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you've had positive experiences with our order processing and shipping speed. Providing fast, reliable service is a top priority for us, and it's great to know that our...
Read full response »Jc
Site Experience FeedbackJun 16, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you found the experience easy. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Redbeard78
Site Experience FeedbackJun 16, 2026
Browsing was a great experience. Such a great variety of cigars at good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that browsing our site was a great experience and that you enjoyed the wide variety of cigars at good prices. We truly appreciate your support and look forward to helping yo...
Read full response »Mac
Site Experience FeedbackJun 16, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a great experience. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Online Shopper
Site Experience FeedbackJun 16, 2026
I like it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you like it. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Skybleu818
Site Experience FeedbackJun 15, 2026
It was a good experience. I found what I wanted and checkout was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a good experience, found exactly what you were looking for, and enjoyed a simple checkout process. We truly appreciate your support and look forward to serving you again ...
Read full response »Online Shopper
Site Experience FeedbackJun 15, 2026
It was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a good experience. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Nick
Site Experience FeedbackJun 15, 2026
It was fine. Just too expensive
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear your overall experience was fine. We strive to keep our prices as low as possible, but a recent manufacturer price increase has forced us to also increase our prices on some prod...
Read full response »Susie Q
Site Experience FeedbackJun 15, 2026
Prices are good, saves me a lot of money from buying them in smoke and cigar shops.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you find our prices good and that you're able to save compared to local smoke and cigar shops. We truly appreciate your support and look forward to serving you again soon. ~ Goth...
Read full response »Online Shopper
Post-Delivery FeedbackJun 15, 2026
I order once a month. I save about 40.00 a month... đ
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Big O
Site Experience FeedbackJun 15, 2026
Wish I could sort by price and that more info was available without clicking on the specific product.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your suggestion about adding price sorting and making more product information available without needing to click into each item. Thatâs helpful insight and will be shared with our te...
Read full response »Bob
Site Experience FeedbackJun 15, 2026
Great taste
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you enjoyed the great taste. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
None
Site Experience FeedbackJun 15, 2026
Ok
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We really appreciate you taking the time to share your thoughts with us. Even a simple response like this helps us understand our customersâ experiences and continue improving what we offer. Weâre ...
Read full response »Online Shopper
Site Experience FeedbackJun 15, 2026
1st time using so i hope its a great experiance
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! Weâre glad to hear youâre trying us for the first time, and we truly appreciate you giving us the opportunity. We hope your experience is a great one from start to finish, and that everything meets...
Read full response »Theocrat
Site Experience FeedbackJun 15, 2026
A few of the cigars were wrapped so loose, I couldn't smoke them
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Oswald
Site Experience FeedbackJun 15, 2026
Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you found the website easy to navigate. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Senior
Site Experience FeedbackJun 15, 2026
I wish there was free shipping
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Gotham Cigars
Hi, thank you for your feedback! We completely understand your concern. While our free shipping promotion ended, we are committed to providing you with the best possible shopping experience. Also, please note that our shipping rat...
Read full response »LoriD
Post-Delivery FeedbackJun 15, 2026
Availability and variety are always spot on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! Should you have any questions or concerns, please feel free to reach out to us at 305-597-1501, and we will be more than happy to help you. We appreciate your business! ~ Gotham Cigars
mskkeys
Site Experience FeedbackJun 15, 2026
it is designed well, i think you just need a broader selection of sticks.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you find our website well designed. We also appreciate your suggestion regarding a broader selection of cigars, and we'll share your comments with our team as we continue evaluat...
Read full response »Online Shopper
Site Experience FeedbackJun 15, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! Should you have any questions or concerns, please feel free to reach out to us at 305-597-1501, and we will be more than happy to help you. We appreciate your business! ~ Gotham Cigars
N/A
Site Experience FeedbackJun 15, 2026
fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear everything was fine. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
David
Site Experience FeedbackJun 14, 2026
Great easy experience. Age verification process was quick and painless. Looking forward to doing more business in the future here. Prices are also on point
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you had a great and easy experience, and that the age verification process was quick and hassle-free. It's also wonderful to know that you found our prices competitive....
Read full response »Tricky
Site Experience FeedbackJun 14, 2026
Love the cigars happy to purchase from this website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear that you love the cigars and are happy with your purchase from our website. Your support means a lot to us, and we appreciate the opportunity to serve you. We look forward to...
Read full response »Mrs. Z
Site Experience FeedbackJun 14, 2026
Good prices, disappointed shipping was not free
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you found our prices competitive. While our free shipping promotion ended, we are committed to providing you with the best possible shopping experience. Also, please note that ou...
Read full response »TAV
Post-Delivery FeedbackJun 14, 2026
Glad that selling to Colorado residences was settled.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Chopper
Site Experience FeedbackJun 14, 2026
Easy to use and. Quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you found the site easy to use and quick. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Leen
Site Experience FeedbackJun 14, 2026
Very smooth going then, when I reached the payment window, a few stumbles, but all is good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear the overall experience was smooth, and we appreciate you letting us know about the minor issues you encountered at the payment stage. Your comments are very helpful and will be s...
Read full response »