Gotham Cigars Customer Reviews
Gotham Cigars holds a 9.4/10 overall rating and 642 verified post-delivery reviews on Bizrate.
Gotham Cigars Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 86% | 85% |
 Neutral | 10% | 9% |
 Negative | 4% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 79% |
Neutral | 14% | 15% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Gotham Cigars
Showing 1 - 50 of 3,277
Online Shopper
Site Experience FeedbackJul 31, 2026
should be free shipping with $170.00 dollar purchase.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sandy
Site Experience FeedbackJul 31, 2026
I just received my order of the vanilla. I just tried the groovy blue from a friend, both were mild and satifying. Been many years since I enjoyed a good cigar. I do like the local products from the Connecticut Valley Tabacco which is why I re-established my enjoyment into good tabacco. I do not smoke cigaretts, but a good cigar is very relaxing. .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manny
Site Experience FeedbackJul 31, 2026
Please bring back PayPal and easier checkout with PayPal on mobile. Cheaper shipping
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
SD Ulrey
Site Experience FeedbackJul 31, 2026
Everything went smooth and efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Site Experience FeedbackJul 31, 2026
Signing in was bad. I have ordered from Gotham for years. Keep your IT folks at bay.
- Overall Rating: 2
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
Chowhound
Site Experience FeedbackJul 31, 2026
Had a great experience with my last order so I will continue to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JT
Site Experience FeedbackJul 31, 2026
Good selection of products and easy to find
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
TC
Site Experience FeedbackJul 31, 2026
It was easy to use
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Bazo
Post-Delivery FeedbackJul 31, 2026
I didnt have any bad the experience was amazing will definitely b ordering again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bohunk
Site Experience FeedbackJul 31, 2026
awesome cigars
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Not always getting fresh product.Shipping takes too long.Post office for you...
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
CAB83
Post-Delivery FeedbackJul 31, 2026
I purchased cigars from Gotham online because it was a decent price compared to places I could buy near home. The only complaints I have are there was no estimated delivery date & since I had no experience with Gotham that made me nervous....was I even going to receive my order? But I did. Shipping took a bit of time but not too unreasonable I suppose. The second thing was the auto delivery subscription....I couldn't change frequency to fit my needs. Otherwise I had good experience, easy to make the purchase, I will likely order again from Gotham.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 1
- Customer Support: N/A
OleMarine
Site Experience FeedbackJul 30, 2026
No issues. Made my selections and checked out without an issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wildman
Site Experience FeedbackJul 30, 2026
I love it they get my orders out quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toby
Site Experience FeedbackJul 30, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nip
Site Experience FeedbackJul 30, 2026
Easy to navigate
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
ozzy
Site Experience FeedbackJul 30, 2026
i like how simple and easy it is to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SeaAreOh
Site Experience FeedbackJul 30, 2026
Very professional, well packaged, fast shipping.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Hal
Site Experience FeedbackJul 30, 2026
It was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Groovy
Site Experience FeedbackJul 30, 2026
convenient and a lot cheaper than cigar stores
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bern
Site Experience FeedbackJul 30, 2026
I have not had any problems with Gotham At all compared to other people that sells cigars Gotham is my supplier
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Timberscot
Post-Delivery FeedbackJul 29, 2026
Great prices and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
bcrespo420
Site Experience FeedbackJul 29, 2026
no details, just no issues with purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Groovy
Site Experience FeedbackJul 29, 2026
Overpriced. Added discount code and base price increased.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
WeatherMan
Site Experience FeedbackJul 29, 2026
Would appreciate apple pay
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJul 29, 2026
The product was easy to find the checkout was smooth and it was delivered fast to my house in great packaging and in place it was everything I was looking for exactly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mike49
Post-Delivery FeedbackJul 29, 2026
Only problem was with USPS, shipment set at local post office for 2 days before being delivered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear you've been highly satisfied with your purchases from Gotham. It's great to know you find our website easy to navigate, checkout simple, and our shipping fast and well packag...
Read full response »Bbq Rob
Site Experience FeedbackJul 29, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
I love it easy to use prices are very affordable looking forward to buying more thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cigar boy
Site Experience FeedbackJul 28, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
MsBee
Site Experience FeedbackJul 28, 2026
I love gotham. Was discouraged when you couldn't ship here. Not im discouraged by the state fee.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
coachD
Site Experience FeedbackJul 28, 2026
Excellent service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tess
Site Experience FeedbackJul 28, 2026
Everything was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ronny v
Post-Delivery FeedbackJul 28, 2026
Was easy to order online. Received cigars in about 5 days. Not bad!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackJul 28, 2026
Very satisfied with being able to order online. Merchants are always out of my brand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Your Royal Highness
Site Experience FeedbackJul 27, 2026
Overall good experience. Shipping prices are outrageous
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Happy
Site Experience FeedbackJul 27, 2026
I couldn't find any applicable coupons. Looking for free shipping. The other cigar company I've ordered from have had a point earning system or free shipping. When I've paid shipping it's been $7.99 but prices have been increasing!! Cust. serv. is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chet
Post-Delivery FeedbackJul 27, 2026
Gotham was recommended to me about a year ago. I have not been disappointed with the ease of ordering and the selection of products is extraordinary.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're honored that Gotham Cigars was recommended to you and that, after a year, we've continued to meet your expectations. We're delighted to hear you enjoy the ease of ordering and our extensive s...
Read full response »Jessie
Post-Delivery FeedbackJul 27, 2026
I only purchase from Gotham, been doing so for years for my husband.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Gotham Cigars
Hi, thank you for your loyalty and for choosing Gotham Cigars as your trusted source! We're honored to be your go-to choice and truly appreciate your continued support. We look forward to serving you for many more orders to come. ...
Read full response »BeRad
Site Experience FeedbackJul 27, 2026
Great selection and easy to navigate in the site. Great deals and all around good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 27, 2026
Difficulty placing order as web site did not recognize my address as being legit. Someone at customer service was able to fix it and order finally went through.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 27, 2026
I had a not so good experience with the price going up and customer service not being nice about it then canceling my subscription without me knowing
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Southbound Soon
Site Experience FeedbackJul 27, 2026
If I relocate to Georgia, the ban on filter cigars won't apply.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Al
Site Experience FeedbackJul 26, 2026
Good as usual.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dani
Site Experience FeedbackJul 26, 2026
I like that you have a lot of variety. I don’t like that you still see pictures of stuff that you want but can’t order it. Specifically the arctic ice swisher sweet cigarillos. This is the only place I have seen them and he really likes them but it wouldn’t let me order them. It was a tease lol
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sandy
Site Experience FeedbackJul 26, 2026
I just tries these cigars this weekend and I wanted to order some for myself. Site was pretty easy to use.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Sue
Post-Delivery FeedbackJul 26, 2026
We received the cigars 2 days before we expected them. Are pleased with the products. Very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear it was easy to order cigars for your husband. We strive to make the shopping experience simple and convenient for all of our customers, and we look forward to serving you again. ...
Read full response »Quaznoid
Post-Delivery FeedbackJul 26, 2026
Too slow ! Inaccurate estimated delivery date. No clear email confirmation of order. I get the cigars (eventually) but it’s all rather uncertain and a little strange
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- On Time Delivery: 2
- Customer Support: 5
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear everything has been going well so far. We appreciate your support and look forward to continuing to provide you with a great experience. ~ Gotham Cigars
Speedy8505
Site Experience FeedbackJul 26, 2026
Online order,simple
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJul 26, 2026
Just renew order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9