Gotham Cigars Customer Reviews
Gotham Cigars holds a 9.5/10 overall rating based on 614 verified post-delivery reviews on Bizrate.
Gotham Cigars Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 10% | 9% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 82% |
Neutral | 14% | 12% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Gotham Cigars
Showing 1 - 50 of 3,334
Online Shopper
Site Experience FeedbackJun 30, 2026
Easy ordering experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nay
Site Experience FeedbackJun 30, 2026
good would like to see any other djarum products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P C Builder
Post-Delivery FeedbackJun 30, 2026
Got what I ordered. Prompt delivery. Very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
JJBAYOUBOY
Site Experience FeedbackJun 30, 2026
The stores always run out, so it's good to know that this website has exactly what you need. When you need it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Very i like the app I am looking forward to buying more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hershey
Site Experience FeedbackJun 30, 2026
My experience was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 30, 2026
shipping time was very slow. i paid for good and accurate shipping, but it's not what i got.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: N/A
King
Post-Delivery FeedbackJun 30, 2026
Good product. I'm happy with my purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Robby
Site Experience FeedbackJun 30, 2026
Site was great had an excellent experience. This site had exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smith951
Site Experience FeedbackJun 30, 2026
Its fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bloodwolf18
Site Experience FeedbackJun 29, 2026
Super easy to use and smooth transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 29, 2026
many of the filters were loose
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Hess
Site Experience FeedbackJun 29, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RJ
Site Experience FeedbackJun 29, 2026
it's ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
dcs
Post-Delivery FeedbackJun 29, 2026
Gotham cigars set and then exceeded expectations for delivery. The quality of their Padron 5000 Maduro is consistent. The prices are high for the product.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Joe M.
Post-Delivery FeedbackJun 29, 2026
Good product, right price, will buy again regularly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jc
Site Experience FeedbackJun 29, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Very happy customers 😀
Post-Delivery FeedbackJun 29, 2026
My dad only smokes the Titan brand. He lives 5 hrs away and I wanted to send them to him for Father's day. I looked online and almost ordered from another company. But they couldn't send the box I needed for at least a month! I found this company, ordered what I wanted and they kept me up to date on the delivery date. They arrived the day before and my Dad was very happy! Yall did great! Appreciate you all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Doug
Site Experience FeedbackJun 28, 2026
I did a very simple reorder plus 1 new product Very quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evilmommy08
Site Experience FeedbackJun 28, 2026
Smooth transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BeGlad
Site Experience FeedbackJun 28, 2026
Nice ….. looking forward to receiving my cigars …. Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brookie
Post-Delivery FeedbackJun 28, 2026
packaged well, slow burning and very tasty.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear the overall experience was smooth, and we appreciate you letting us know about the minor issues you encountered at the payment stage. Your comments are very helpful and will be s...
Read full response »Newbie
Site Experience FeedbackJun 28, 2026
Prices were decent and the website was easy to navigate around.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Iron Mike
Site Experience FeedbackJun 28, 2026
Thoroughly impressed with Gotham cigars. Much easier process than going to a smoke shop plus a huge variety to choose from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr T
Post-Delivery FeedbackJun 28, 2026
Timely delivery and plenty of options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear that you're enjoying both our cigars and our service. Providing quality products and exceptional customer care is what we strive for every day, so it's wonderful to know we'v...
Read full response »Lisa
Site Experience FeedbackJun 28, 2026
I've had the best experience. I started ordering online because the stores are always out, and I buy by the box!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Slim
Site Experience FeedbackJun 28, 2026
It worked great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sews
Site Experience FeedbackJun 28, 2026
good price easy ordering could be cheaper but still cheaper han local
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
West
Site Experience FeedbackJun 28, 2026
Discount code would be nice for shipping. Very expensive
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 28, 2026
Smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackJun 28, 2026
Great selection and great prices. You have cigars i can't find locally. Thank you for your service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Can’t clear my old address! Looking for for a refund sent my cigars to North Dakota OLD ADDRESS
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Jess
Site Experience FeedbackJun 28, 2026
Love it
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
John
Site Experience FeedbackJun 28, 2026
Seems like the price goes up after multiple orders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rainy Georgia— 1 of Gotham Cigars many dedicated shoppers.
Site Experience FeedbackJun 28, 2026
Loyal customer with forgotten cigars since 2020 always a pleasure doing business with them very speedy delivery and can always guarantee fresh top quality cigars. Always a pleasure doing business
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Warrior
Site Experience FeedbackJun 27, 2026
No issues
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Misscemo
Site Experience FeedbackJun 27, 2026
I couldn't checkout when I selected PayPal. I finally got back to the checkout screen and picked to use a credit card. Then I could buy. Paypal didn't work because I could never check out.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mickey
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 27, 2026
Good product good service. I recommend it to a friend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
terry
Site Experience FeedbackJun 27, 2026
New to Gotham, after changing from Thompson Cicars.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EastSideCrackhead
Site Experience FeedbackJun 27, 2026
Cool fast easy to navigate will cone back after delivery.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Steve
Site Experience FeedbackJun 26, 2026
Good smokes
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
None
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GemQueen
Site Experience FeedbackJun 26, 2026
It was very easy to navigate and search for what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
It was great. I like it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony V
Post-Delivery FeedbackJun 26, 2026
I started using Gotham cigars cuz the other distributor I used has been out of them. Your prices are higher for the product I normally buy but you have the availability thus for not having the discounts I may have continued the search seeing as I get discounts so far on what I order I will continue to order but if I end up having to pay the standard price and standard shipping I will continue searching for my brand else where
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your thoughtful feedback! We're glad to hear that you find our cigars fairly priced and that our discounts help make your purchases an even better value. We understand your perspective regarding shipping costs an...
Read full response »Asshole
Post-Delivery FeedbackJun 26, 2026
I hate fucking surveys. Do not bother me again
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 2
- On Time Delivery: N/A
- Customer Support: 10
From Gotham Cigars
Hi, thank you for your feedback! We're sorry to hear you had trouble with the website not recognizing your email. We understand how frustrating that can be and appreciate you bringing it to our attention. We're glad you were still...
Read full response »Mostly good experience.
Site Experience FeedbackJun 25, 2026
The website keeps reloading and frustrating me but they have good prices.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9