Gotham Cigars Customer Reviews
Gotham Cigars holds a 9.4/10 overall rating and 627 verified post-delivery reviews on Bizrate.
Gotham Cigars Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 84% |
 Neutral | 9% | 11% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 79% |
Neutral | 15% | 17% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Gotham Cigars
Showing 1 - 50 of 3,186
Online Shopper
Site Experience FeedbackSep 2, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! Should you have any questions or concerns, please feel free to reach out to us at 305-597-1501, and we will be more than happy to help you. We appreciate your business! ~ Gotham Cigars
Sam
Site Experience FeedbackSep 2, 2026
Love the price and the selection!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear that you love our prices and selection. Your support motivates us to keep offering great value and variety for our customers. We appreciate your business! ~ Gotham Cigars
Homegirl
Site Experience FeedbackSep 2, 2026
Everything went well with my orders and I will be order again from Gotham Cigars
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're happy to hear that everything went smoothly with your orders and that you'll be shopping with us again. We truly appreciate your support and look forward to serving you on your next order! ~ ...
Read full response »None
Post-Delivery FeedbackSep 2, 2026
Good tasting cigars.on time delivery.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
From Gotham Cigars
Hi, thank you for your feedback! We're glad you're enjoying the cigars and that your order arrived on time. We truly appreciate your support and look forward to serving you again! ~ Gotham Cigars
Timberscot
Site Experience FeedbackSep 2, 2026
Need to accept paypal
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We understand the convenience of using PayPal and apologize for the inconvenience. PayPal is temporarily unavailable as a payment option. We appreciate your patience and understanding while this is...
Read full response »shecky
Site Experience FeedbackSep 2, 2026
hope it goes well
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your support and hope everything goes smoothly with your order. We look forward to providing you with a great experience! We appreciate your business! ~ Gotham Cigars
Izzy
Site Experience FeedbackSep 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad you had a good experience with us. Your support means a lot and encourages us to keep providing great service! ~ Gotham Cigars
Hendrxx
Site Experience FeedbackSep 2, 2026
The shipping is way to high
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We understand that shipping costs can sometimes feel high, especially for certain products. Please note that our shipping rates are based on live rates from UPS and USPS, which vary depending on th...
Read full response »Dj
Site Experience FeedbackSep 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a good experience. Positive feedback like yours encourages our team and motivates us to continue providing great service. We truly appreciate your support! ~ Gotham Cigar...
Read full response »Dee
Site Experience FeedbackSep 1, 2026
It was easy to order and purchase. Very smooth transition
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're happy to hear that ordering and purchasing was easy and that everything went smoothly. Feedback like yours encourages us to keep providing a simple and convenient shopping experience. We trul...
Read full response »Online Shopper
Site Experience FeedbackSep 1, 2026
Very hoid
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're happy to hear you had a very good experience with us. Your positive feedback uplifts our team and motivates us to continue providing great service. We truly appreciate your support! ~ Gotham ...
Read full response »Pam
Site Experience FeedbackSep 1, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! Should you have any questions or concerns, please feel free to reach out to us at 305-597-1501, and we will be more than happy to help you. We appreciate your business! ~ Gotham Cigars
TONY baloney
Site Experience FeedbackSep 1, 2026
Website came highly recommended so far all is well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad you came to us through a recommendation and that everything has gone well so far. We truly appreciate your support and hope to continue providing you with a great experience! ~ Gotham Ci...
Read full response »Tom
Site Experience FeedbackSep 1, 2026
It was easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that our website was easy to use. Your positive feedback encourages us to continue providing a simple and convenient shopping experience. We truly appreciate your support! ~ Goth...
Read full response »BD313
Site Experience FeedbackSep 1, 2026
Website search did a great job
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that our website search made it easy to find what you were looking for. Your positive feedback encourages us to keep providing a smooth and convenient shopping experience. We tru...
Read full response »Bill
Site Experience FeedbackSep 1, 2026
Very easy to order and carrying my brand
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We're glad ordering was easy and that we carry the brand you enjoy. We appreciate your support! ~ Gotham Cigars
Hey
Site Experience FeedbackSep 1, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! Should you have any questions or concerns, please feel free to reach out to us at 305-597-1501, and we will be more than happy to help you. We appreciate your business! ~ Gotham Cigars
KK
Site Experience FeedbackSep 1, 2026
Great selection
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you're pleased with our selection. We work hard to offer a wide variety of products so our customers can find exactly what they're looking for. We truly appreciate your...
Read full response »GMONEY
Site Experience FeedbackAug 31, 2026
The website is hard to navigate but the affordable shipping and variety is hard to beat.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you appreciate our affordable shipping and wide variety of products. We also appreciate your comments regarding the website navigation and understand how important a smooth ...
Read full response »gregggors
Post-Delivery FeedbackAug 31, 2026
N/A
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 7
garyfcc
Site Experience FeedbackAug 31, 2026
Website worked well, the 10% off actually worked. Will purchase again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that the website worked well for you and that you were able to successfully take advantage of the 10% discount. We always want the ordering process to be smooth and straight...
Read full response »Online Shopper
Site Experience FeedbackAug 31, 2026
Too much with the survey. Just wanted to order cigars.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
From Gotham Cigars
Hi, thank you for your feedback! We're sorry the survey felt excessive and added unnecessary frustration when you simply wanted to place your cigar order. We understand that being asked to complete additional questions can be frus...
Read full response »Jumbo
Site Experience FeedbackAug 31, 2026
Items a little difficult to fine good information on the qualit and shipping costs.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Gotham Cigars
Hi, thank you for your feedback! We appreciate you letting us know that some items, product quality information, and shipping costs were difficult to find. We understand how important it is to have clear and easily accessible info...
Read full response »SLICK
Site Experience FeedbackAug 31, 2026
EXCELLENT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear you had an excellent experience with us. Your support means a lot and motivates our team to keep providing great service. We truly appreciate you! ~ Gotham Cigars
Kadescigs
Site Experience FeedbackAug 31, 2026
Good interaction, very wasy to find what I was looking for and at a good price. Checkout was smooth and easy esp offering venmo.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're happy to hear that finding what you wanted was easy, the pricing was right, and checkout went smoothly. We're also glad that having Venmo as a payment option made the process even more conven...
Read full response »Pee-wee
Site Experience FeedbackAug 31, 2026
It is OK.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We appreciate you sharing your experience with us. Your feedback helps us understand where we can improve and continue providing a better experience for our customers. We appreciate your support! ~...
Read full response »GhengisKen
Site Experience FeedbackAug 31, 2026
Catalog and product descriptions are more than adequate, seems like top choice cigars could be updated.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad you found our catalog and product descriptions helpful. We also appreciate your suggestion about updating our top cigar choices. Feedback like yours helps us identify areas where we can ...
Read full response »Me
Site Experience FeedbackAug 31, 2026
I have an account. I had subscriptions for delivery every month but they stopped for some reason. Had to to set up subscription again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We apologize for the interruption to your monthly subscription. Subscriptions and shipments to Ohio were temporarily paused due to a technical issue, which has now been resolved. Subscription servi...
Read full response »Mark
Site Experience FeedbackAug 31, 2026
I always like shopping here. It’s easy and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skin
Site Experience FeedbackAug 31, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 31, 2026
Great company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We’re delighted to hear you’ve had a great experience with us. We appreciate your business! ~ Gotham Cigars
Online Shopper
Site Experience FeedbackAug 31, 2026
Great so far.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We’re glad everything has been great so far, and we look forward to continuing to provide you with an excellent experience. We appreciate your business! ~ Gotham Cigars
Maumau
Site Experience FeedbackAug 31, 2026
I was able to find a product that has been hard to find locally.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We’re glad we could help you find a product that has been difficult to find locally. We hope to be your reliable source whenever you need it. We appreciate your business! ~ Gotham Cigars
M.A
Site Experience FeedbackAug 30, 2026
I noticed that my order costed me more this month than a few months ago for some reason I actually was holding off on ordering them. Last time it was like $56 now I spent $61.01. If the price keeps going up I might just go to a corner store which I don’t want to. Also shipping costs a lot when it should be way less
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eddie O
Site Experience FeedbackAug 30, 2026
It’s easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 30, 2026
Seamed easy to find flavors I was looking for
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Franchise
Site Experience FeedbackAug 30, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queen M.
Site Experience FeedbackAug 30, 2026
Seamless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J Z
Site Experience FeedbackAug 30, 2026
keep up the great work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RBRBuilt
Post-Delivery FeedbackAug 30, 2026
I have made cigar purchases from a number of premium cigar sources and found the Gotham website, inventory and customer service as great as or exceeding my other purchases elsewhere. I will definitely be back. It has been my pleasure.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tee
Site Experience FeedbackAug 29, 2026
Ive ordered from Gotham quite a few times when will Gotham give coupons? or even free shipping would be niceI think it’s only right especially for repeat customers.!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ed
Site Experience FeedbackAug 29, 2026
Easy to purchase and checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Witty
Site Experience FeedbackAug 29, 2026
Sorry to see now you charge the Arizona excise tax
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Sloppy
Site Experience FeedbackAug 28, 2026
Have been looking for a particular cigar and finally found it on your website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guest Guest
Site Experience FeedbackAug 28, 2026
Nice and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sherley
Post-Delivery FeedbackAug 28, 2026
The product arrived
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Rich
Site Experience FeedbackAug 28, 2026
Always a good experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tmmonroe
Post-Delivery FeedbackAug 28, 2026
I used Gotham Cigars for the first time. I wasn't sure if they were a dependable company or not. I placed my order. It was sent out right away. I got the tracking information and everything. It arrived quicker than it said, with exactly what I ordered. I am definitely going to use them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jacob McCandles
Site Experience FeedbackAug 28, 2026
Easy to order, good price.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Humpty
Site Experience FeedbackAug 27, 2026
N/A
- Overall Rating: N/A
- Would Shop Here Again: 4
- Likelihood To Recommend: N/A
From Gotham Cigars
Hi, thank you for your feedback! Should you have any questions or concerns, please feel free to reach out to us at 305-597-1501, and we will be more than happy to help you. We appreciate your business! ~ Gotham Cigars