Gotham Cigars Reviews - 616 Post-Delivery Reviews - 9.5/10
Gotham Cigars Rating
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2023 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 86% |
 Neutral | 9% | 13% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 81% |
Neutral | 14% | 13% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Gotham Cigars
Showing 1 - 50 of 3,350
Bob
Site Experience FeedbackJun 24, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr.Mousa
Site Experience FeedbackJun 24, 2026
first time on the website, and seem nice and easy process, will be ordering more soon. will see the speed of shipping. hopefully all goes well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Munchman76
Site Experience FeedbackJun 24, 2026
Very simple and on time delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niño
Site Experience FeedbackJun 24, 2026
The interaction was comfortable
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Potdoctor1
Site Experience FeedbackJun 24, 2026
clear
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Upsold Lost
Site Experience FeedbackJun 24, 2026
Website was working just fine, until your pop-up tried to get me to add another five-pack failed, I would have added one of the suggested options, but it didn't work.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Satisfied
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big O
Post-Delivery FeedbackJun 24, 2026
The cigars were good and packaged well. I was a little disappointed by the humidor. It was not as attractive as it seemed online, and I was hoping for something that was a little more "humidors for dummies."
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 23, 2026
Cdd
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 23, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Saintdlee
Site Experience FeedbackJun 23, 2026
Placed order like i always do
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackJun 23, 2026
Easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
stale
Post-Delivery FeedbackJun 23, 2026
my cookies and cream swishers are stale and crunchy and my previous order my strawberry swishers were stale and crunchy as well
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Sarah
Site Experience FeedbackJun 23, 2026
There was a good selection of products and the website was easy to use. It was easy to navigate and find the products that I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bearcat53
Site Experience FeedbackJun 23, 2026
Haven’t seen great prices like this on my favorite cigar for years!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TRACEY
Post-Delivery FeedbackJun 23, 2026
I LIKE THE PRODUCT & CHOICES
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Hal
Post-Delivery FeedbackJun 23, 2026
On time delivery and the price beat the prices here in town. The stores always run out and they do not keep these in stock like I need them to. So I will continue to order them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Snoopy1969
Site Experience FeedbackJun 23, 2026
GOTHAM Cigar you guys have Excellent Service & Very Fast Shipping, I would Highly Recommended
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rusty7700
Site Experience FeedbackJun 22, 2026
Smooth transaction easy to navigate website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Warren
Site Experience FeedbackJun 22, 2026
Quick and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JP23
Site Experience FeedbackJun 22, 2026
Gotham Cigars continued being my best option for great selection and price with today' shopping experience and purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
i look for my cigars every time here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mare
Site Experience FeedbackJun 22, 2026
Well-organized. Easy to understand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Post-Delivery FeedbackJun 22, 2026
Very professional
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Kyle
Site Experience FeedbackJun 21, 2026
Very fast service and great selection. Easy to order with great delivery options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JDGnosis
Site Experience FeedbackJun 21, 2026
Good stuff here!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coosatek
Site Experience FeedbackJun 21, 2026
Easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie
Site Experience FeedbackJun 21, 2026
I need cigars,you sell them. It's a win win Thanks.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Addi
Site Experience FeedbackJun 21, 2026
Easy peasy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MsJess614
Site Experience FeedbackJun 21, 2026
At first, I was having trouble. My PayPal was not going through. It just kept loading. And at one point it kept saying that my age verifier was being denied. But after being patient, I got through and placed the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AkHolly
Site Experience FeedbackJun 21, 2026
Fast,efficient and great prices!Only place i will ever order from!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe M
Site Experience FeedbackJun 21, 2026
Googled the product and Gotham cigars came up, price was right and it will be delivered so it saved me time and money
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 21, 2026
I ordered as a Father’s Day gift, thankfully it arrived on time though your policy of shipping to credit card holder caused a little snag. Thankfully when I called they were able to override and expedite shipping. I am super thankful overall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Pam
Site Experience FeedbackJun 21, 2026
I've tried to cancel my subscription, but it won't let me, then I tried to change guantity and I couldn't do that either
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Sane
Site Experience FeedbackJun 20, 2026
Good prices, some variety Bad- out of one item
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wildman
Site Experience FeedbackJun 20, 2026
Easy order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LEW
Site Experience FeedbackJun 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackJun 20, 2026
Website was difficult to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DogLover
Site Experience FeedbackJun 20, 2026
Mobile website had an issue at checkout and I had to switch to a laptop. There was text covering a button that had to be clicked to proceed.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jme
Site Experience FeedbackJun 20, 2026
It was very easy and lots of options
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Bob
Post-Delivery FeedbackJun 20, 2026
When I placed my first order Gotham held my order up to verify it was me who placed the order. I verified my information over the phone and they immediately shipped it once verified. I was super impressed by the level of customer service to protect me. I have never had that before and other distributors should follow their lead. I was very appreciative of this. Cigars were perfectly packaged to ship. Their prices are great. I will continue to purchase from them. Great website. I highly recommend them to anyone. I’m definitely purchasing from them again. Great communication through email too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Fantacygal
Post-Delivery FeedbackJun 20, 2026
Easy to order and delivery is fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Papa J
Site Experience FeedbackJun 20, 2026
Positive all around except for checkout which was, I believe, due to my inability to get along with my computer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJun 20, 2026
Overall, good experience. Easy to use and to check out.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Brocko
Site Experience FeedbackJun 19, 2026
Always received the cigar's fresh and never damaged! But slow shipping!!!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Billybob
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debi
Post-Delivery FeedbackJun 19, 2026
As usual a great product and shipping. I'm highly satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 19, 2026
It was frustrating
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Suly
Site Experience FeedbackJun 19, 2026
The prices.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Gonzo
Site Experience FeedbackJun 19, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10