Gotham Cigars Reviews - 615 Post-Delivery Reviews - 9.5/10
Gotham Cigars Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 84% |
 Neutral | 10% | 14% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 79% |
Neutral | 15% | 15% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Gotham Cigars
Showing 1 - 50 of 3,345
Jed
Site Experience FeedbackJun 18, 2026
The website was bugged but other the that great
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Acewilly
Site Experience FeedbackJun 18, 2026
Always an easy and seamless purchase experience with Gotham! Highly recommend them to anyone looking for the freshest fine cigars.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Magic2816
Site Experience FeedbackJun 18, 2026
Website was very easy to order from
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Colin
Site Experience FeedbackJun 18, 2026
Good prices, fair shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ike
Site Experience FeedbackJun 18, 2026
Always have what I’m looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ange
Site Experience FeedbackJun 18, 2026
Always a pleasure
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck
Post-Delivery FeedbackJun 18, 2026
I paid for expedited shipping and Gotham said the order has shipped within 11-16 hours so I thought that was good. It turns out the carrier did not receive the package for several days after I was told it was “shipped”. It took well over a week to receive the order - totally unacceptable, particularly after paying extra for prompt delivery.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 2
- Customer Support: N/A
Marty
Site Experience FeedbackJun 18, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Camel
Post-Delivery FeedbackJun 18, 2026
they had every thing that i wanted. check out and shiiping was easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 10
Play18
Site Experience FeedbackJun 18, 2026
Best online cigar purchase ever. Great pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nsnshark
Site Experience FeedbackJun 18, 2026
Easy transaction
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
tammy
Site Experience FeedbackJun 18, 2026
I buy these for my father. We have a hard time finding these so I'm glad I found someone to carry them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr T
Site Experience FeedbackJun 18, 2026
Great cigars and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cigar man
Site Experience FeedbackJun 18, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
dw
Site Experience FeedbackJun 18, 2026
everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark
Site Experience FeedbackJun 17, 2026
Fast and easy, I was looking for a particular cigar that I randomly bought and I loved the taste so much I wanted to buy a box.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackJun 17, 2026
Shipping and handling Our Fair priced cigars are fair priced what makes it much nicer and the reason I keep coming back is the 10% off that makes the cigars within reason so I do not have to go to the store and buy them. 60 $65 for this box is fair price shipped. Once I pay the normal price plus shipping $70 becomes too much I could just go get them at that point
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Satch
Post-Delivery FeedbackJun 17, 2026
Nothing but good things to say they have a very good selection and everything I have got is to notch and very good quality. Much cheaper than my local smoke shop and much better selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
TheFreshes
Site Experience FeedbackJun 17, 2026
Easy to buy and order and the shipping is not that expensive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
None
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Andre
Post-Delivery FeedbackJun 17, 2026
Great value for what you receive. I have recommended it to all my friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kitty kat
Site Experience FeedbackJun 17, 2026
I just hope it comes on time. Other than that i love the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you love the product and appreciate you sharing your thoughts. We understand the importance of receiving orders on time and are grateful for your confidence in us. We apprec...
Read full response »mike mcmikerton
Site Experience FeedbackJun 17, 2026
fun
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a fun experience with the product. We truly appreciate you taking the time to share your thoughts and are happy to know it brought you enjoyment. We appreciate your suppo...
Read full response »SlumDog
Site Experience FeedbackJun 17, 2026
Satisfied about everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you were satisfied with everything. Providing quality products, great service, and a positive overall experience is always our goal, so it's wonderful to know we met yo...
Read full response »Kat
Site Experience FeedbackJun 17, 2026
Love you guys you rock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! Your kind words truly mean a lot to us. We're thrilled to hear that you love shopping with us and that we've earned such a positive response. Thank you for your continued support and enthusiasm—it’...
Read full response »Marcel-
Post-Delivery FeedbackJun 17, 2026
I would recommend for a friend. The cigars come fresh and well sealed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Billy Brew
Post-Delivery FeedbackJun 17, 2026
I think the selection and pricing is very good. Gotham is my go to for ordering cigars on-line. I have not complaints on selection, service, or quality of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Hunter
Post-Delivery FeedbackJun 17, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Roach
Site Experience FeedbackJun 16, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a very good experience. We truly appreciate your support and are grateful that you took the time to share your thoughts. Thank you for choosing Gotham Cigars, and we look...
Read full response »Lindsey M
Site Experience FeedbackJun 16, 2026
Always an enjoyable experience. I purchase cigars for my dad from Gotham every time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're honored to be your go-to choice for purchasing cigars for your dad and are delighted to hear that each experience with Gotham Cigars has been enjoyable. Your continued trust and loyalty mean ...
Read full response »Dave airborne
Site Experience FeedbackJun 16, 2026
Easy to navigate except my favorite has been discontinued
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you found our website easy to navigate. We understand how disappointing it can be when a favorite cigar is discontinued, and we appreciate you sharing that with us. While pr...
Read full response »Chiefsmoke
Site Experience FeedbackJun 16, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you had a great experience. Your support and kind words are truly appreciated, and we're grateful that you took the time to share your thoughts. Thank you for choosing ...
Read full response »jerry
Site Experience FeedbackJun 16, 2026
smooth and eas
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that your experience was smooth and easy. Providing a simple, hassle-free shopping experience is something we strive for, and it's wonderful to know we met your expectations. We...
Read full response »na
Site Experience FeedbackJun 16, 2026
na
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! Should you have any questions or concerns, please feel free to reach out to us at 305-597-1501, and we will be more than happy to help you. We appreciate your business! ~ Gotham Cigars
Skye
Site Experience FeedbackJun 16, 2026
Love ordering here for the little cigars. My dad loves them and no gas station sells them.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you love ordering your dad's favorite little cigars from us. It's wonderful to know that we're able to provide products that can be difficult to find locally and that y...
Read full response »Da Ada 1
Site Experience FeedbackJun 16, 2026
Gotham good product, always on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear that you've been happy with our products and that your orders consistently arrive on time. Providing quality products and reliable service is what we strive for every day, so...
Read full response »Online Shopper
Site Experience FeedbackJun 16, 2026
Gotham is always quick to push my order through and get it sent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you've had positive experiences with our order processing and shipping speed. Providing fast, reliable service is a top priority for us, and it's great to know that our...
Read full response »Jc
Site Experience FeedbackJun 16, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you found the experience easy. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Redbeard78
Site Experience FeedbackJun 16, 2026
Browsing was a great experience. Such a great variety of cigars at good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that browsing our site was a great experience and that you enjoyed the wide variety of cigars at good prices. We truly appreciate your support and look forward to helping yo...
Read full response »Mac
Site Experience FeedbackJun 16, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a great experience. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Online Shopper
Site Experience FeedbackJun 16, 2026
I like it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you like it. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Skybleu818
Site Experience FeedbackJun 15, 2026
It was a good experience. I found what I wanted and checkout was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a good experience, found exactly what you were looking for, and enjoyed a simple checkout process. We truly appreciate your support and look forward to serving you again ...
Read full response »Online Shopper
Site Experience FeedbackJun 15, 2026
It was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you had a good experience. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
Nick
Site Experience FeedbackJun 15, 2026
It was fine. Just too expensive
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear your overall experience was fine. We strive to keep our prices as low as possible, but a recent manufacturer price increase has forced us to also increase our prices on some prod...
Read full response »Susie Q
Site Experience FeedbackJun 15, 2026
Prices are good, saves me a lot of money from buying them in smoke and cigar shops.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you find our prices good and that you're able to save compared to local smoke and cigar shops. We truly appreciate your support and look forward to serving you again soon. ~ Goth...
Read full response »Online Shopper
Post-Delivery FeedbackJun 15, 2026
I order once a month. I save about 40.00 a month... 😁
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Big O
Site Experience FeedbackJun 15, 2026
Wish I could sort by price and that more info was available without clicking on the specific product.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your suggestion about adding price sorting and making more product information available without needing to click into each item. That’s helpful insight and will be shared with our te...
Read full response »Bob
Site Experience FeedbackJun 15, 2026
Great taste
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear you enjoyed the great taste. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
None
Site Experience FeedbackJun 15, 2026
Ok
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We really appreciate you taking the time to share your thoughts with us. Even a simple response like this helps us understand our customers’ experiences and continue improving what we offer. We’re ...
Read full response »